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Reports
Insights into UK Customer Perceptions and Preferences

It’s our pleasure to present you with our Insights into UK Customer Perceptions and Preferences report, supported by topic experts,…

17/07/24

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Webinars
On-demand Webinars
Weekly Retail Data Show #192

In this week’s Retail Data Show we look at: IMRG Insights: July week 1 performance Cross border boat party recap…

11/07/24

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Webinars
On-demand Webinars
Weekly Retail Data Show #191

In this week’s Retail Data Show we look at: IMRG Insights: June performance update Global payments insight with Worldpay IMRG…

09/07/24

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Webinars
On-demand Webinars
Weekly Retail Data Show #190

In this week’s Retail Data Show we look at: IMRG Insights: market performance update Offers, targeting and optimisation with RevLifter…

09/07/24

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Customer Connect Virtual 2024
On-demand Webinars
Virtual Customer Connect 2024

Customer Connect Virtual is an extended webinar revealing the latest insights and strategies from ecommerce leaders and experts. Watch this…

21/06/24

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Reports
Promotions & Loyalty Schemes: Market Insights and Best Practices

It’s our pleasure to present you with our Promotions & Loyalty Schemes: Market Insights and Best Practices report, supported by…

17/06/24

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On-demand Webinars
Weekly Retail Data Show #189

In this week’s Retail Data Show we look at: IMRG Insights: June week 1 performance IMRG summer lunch recap with…

13/06/24

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Weekly Retail Data Show #188

In this week’s Retail Data Show we look at: IMRG Insights: May performance Profitable growth with product experiences with Akeneo…

13/06/24

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Weekly Retail Data Show #187

In this week’s Retail Data Show we look at: IMRG Insights: May week 4 performance Delivery and product page conversion…

13/06/24

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Weekly Retail Data Show #186

In this week’s Retail Data Show we look at: IMRG Insights: May week 3 performance Cross border sales and fraud…

23/05/24

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Weekly Retail Data Show #185

In this week’s Retail Data Show we look at: IMRG Insights: site navigation trends Purchasing navigation / affiliate channels with…

16/05/24

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On-demand Webinars
Weekly Retail Data Show #184

In this week’s Retail Data Show we look at: The week commencing the 28th of April’s ecommerce performance. Enterprise commerce…

09/05/24

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Weekly Retail Data Show #183

In this week’s Retail Data Show we look at: The last week of April and its effect on the whole…

02/05/24

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Weekly Retail Data Show #182

In this week’s Retail Data Show we look at: April week 3 performance. Growth challenges and AI with Listabl. IMRG…

25/04/24

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Weekly Retail Data Show #181

In this week’s Retail Data Show we look at: IMRG Insights: conversion funnel. Video and conversion with Brightcove. IMRG Insights:…

18/04/24

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Weekly Retail Data Show #180

In this week’s Retail Data Show we look at: April week 1 performance. Winning generation Z in 2024 with SheerID,…

11/04/24

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Weekly Retail Data Show #179

In this week’s Retail Data Show we look at: March performance and review of Q1 performance How to get the…

04/04/24

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Weekly Retail Data Show #178

In this week’s Retail Data Show we look at: The week commencing the 17th March performance. Using messaging channels and…

28/03/24

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Weekly Retail Data Show #177

In this week’s Retail Data Show we look at: The week commencing the 10th March performance. Targeting and optimisation with…

21/03/24

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Virtual Delivery Connect 2024

By watching IMRG Delivery Connect Virtual, ecommerce leaders can stay abreast of the latest trends and developments in online delivery,…

14/03/24

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Reports
Consumer Home Delivery Report 2023/4

We are delighted to present you with our ‘Consumer Home Delivery’ report, supported by nShift. We are now in our…

13/03/24

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On-demand Webinars
Weekly Retail Data Show #176

In this week’s Retail Data Show we look at: Overall February performance Navigating customer shifts & payday peaks for growth…

07/03/24

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Weekly Retail Data Show #175

In this week’s Retail Data Show we look at: Performance update for the week commencing the 18th February Targeting &…

01/03/24

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Reports
Black Friday & Christmas Review 2023

We are delighted to present you with our brand new ‘Black Friday & Christmas Review 2023’ report, supported by SheerID.…

23/02/24

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On-demand Webinars
Weekly Retail Data Show #174

In this week’s Retail Data Show we look at: Performance update for the week commencing the 11th February Fake traffic…

22/02/24

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Weekly Retail Data Show #173

In this week’s Retail Data Show we look at: Full January performance…eek! Thriving in tough times with ASK BOSCO and…

15/02/24

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Virtual Fashion Connect 2024

Gain a deep understanding of the online fashion industry’s current outlook, performance against 2023 forecasts, and expected growth trends. Our…

09/02/24

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Weekly Retail Data Show #172

In this week’s Retail Data Show we look at: January week 4 performance How are retailers using AI with Bloomreach…

01/02/24

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Weekly Retail Data Show #171

In this week’s Retail Data Show we look at: January week 3 performance Analysis from IMRG and nShift’s Delivery Service…

25/01/24

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Weekly Retail Data Show #170

In this week’s Retail Data Show we look at: January performance so far… Performance trends with Huboo IMRG Insights: 2023…

18/01/24

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Virtual Christmas Connect – Black Friday Reveal

Watch this week’s extended webinar, where we will provide a comprehensive review of Black Friday ecommerce performance in 2023. Benefit…

11/01/24

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Weekly Retail Data Show #169

In this week’s Retail Data Show we look at: IMRG Insights: November and December performance, with added insights from Akeneo…

14/12/23

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Weekly Retail Data Show #168

In this week’s Retail Data Show we look at: What did retailers & shoppers think about Black Friday? Fulfilment performance…

01/12/23

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Reports
IMRG Delivery Service Index

We are delighted to present you with our brand new ‘IMRG Delivery Service Index’ report, supported by nShift. During May…

28/11/23

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On-demand Webinars
Weekly Retail Data Show #167

In this week’s Retail Data Show we look at: Market performance so far across Black November Reaching new customers during…

24/11/23

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Weekly Retail Data Show #166

In this week’s Retail Data Show we look at: Market performance so far across Black November What trends are we…

17/11/23

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Weekly Retail Data Show #165

In this week’s Retail Data Show we look at: A full market overview Bots and fake users with Cheq AI…

10/11/23

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Weekly Retail Data Show #164

In this week’s Retail Data Show we look at: Full October review Marketplaces over Peak with Marketplacer IMRG Insights: voice…

02/11/23

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Weekly Retail Data Show #163

In this week’s Retail Data Show we look at: October week 3 performance. Increasing conversion with video with Brightcove. IMRG…

26/10/23

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Weekly Retail Data Show #162

In this week’s Retail Data Show we look at: October week 2 performance. How do you increase ABV with relevanC.…

19/10/23

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Weekly Retail Data Show #161

In this week’s Retail Data Show we look at: October week 1 performance. Powering agility in retail logistics with Wincanton.…

13/10/23

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Weekly Retail Data Show #160

In this week’s Retail Data Show we look at: How the market performed for the month of September. How ecommerce…

05/10/23

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Weekly Retail Data Show #159

In this week’s Retail Data Show we look at: Update of the current market showing how September has formed so…

21/09/23

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Peak Connect Virtual 2023

This is the recording of Peak Connect Virtual 2023. Peak Connect Virtual 2023 is here to help you overcome challenges…

19/09/23

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Datasets
IMRG Sales Index – August 2023

Overview August Key Highlights: In August 2023, UK online retail reported a +1.3% Year-on-Year increase Month-on-Month, the industry decreased 1.1%…

11/09/23

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On-demand Webinars
Weekly Retail Data Show #158

In this week’s Retail Data Show we look at: Update of the current market EU price indication with Talon.One Loyalty…

06/09/23

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Weekly Retail Data Show #157

In this week’s Retail Data Show we look at: August week 4 online performance Consumer behaviour approaching Black Friday with…

31/08/23

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Reports
Build Lasting Customer Connections With Better Digital Experiences

We are thrilled to present you with our ‘Build Lasting Customer Connections With Better Digital Experiences’ report, supported by Epsilon.…

31/08/23

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On-demand Webinars
Weekly Retail Data Show #156

In this week’s Retail Data Show we look at: August week 3 online performance Understanding social commerce with Bazaarvoice Snippets…

24/08/23

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Weekly Retail Data Show #155

In this week’s Retail Data Show we look at: August week 2 online performance Share of life vs share of…

17/08/23

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Reports
The Power Of Personalisation & AI In Ecommerce

It is with great pleasure to present you with ‘The Power Of Personalisation And AI In Ecommerce’ report, supported by…

15/08/23

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Event Template - Weekly Data Show-D1
On-demand Webinars
Weekly Retail Data Show #154

In this week’s Retail Data Show we look at: August week 1 online performance A discounting Q&A with Nibble Traffic…

14/08/23

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Datasets
IMRG Sales Index – July 2023

Overview July Key Highlights: In July 2023, UK online retail reported a 3.5% Year-on-Year decline Month-on-Month, the industry decreased 4.8%…

04/08/23

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On-demand Webinars
Weekly Retail Data Show #153

In this week’s Retail Data Show we look at: July online performance Optimising your search functionality with Advanced Commerce Category…

03/08/23

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Weekly Retail Data Show #152

In this week’s Retail Data Show we look at: July week 3 online performance Logistics: preparing for peak Email opt-ins…

27/07/23

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Datasets
IMRG Sales Index – June 2023

Overview June Key Highlights: In June 2023, UK online retail reported a 1.2% Year-on-Year decline Month-on-Month, the industry increased 1.4%…

24/07/23

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Weekly Retail Data Show #151

In this week’s Retail Data Show we look at: July week 2 online performance Why AI alone isn’t a silver…

20/07/23

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Report Front Cover
Reports
Ecommerce Leaders’ Opinions On Growth Strategies For 2023

We are thrilled to present you with our ‘Ecommerce Leaders’ Opinions On Growth Strategies For 2023’ report, supported by Glopal,…

17/07/23

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Weekly Retail Data Show #150

In this week’s Retail Data Show we look at: July week 1 online performance Product or customer first? Are multi-category…

13/07/23

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Datasets
IMRG Sales Index – May 2023

Overview May Key Highlights: In May 2023, UK online retail reported a 1.2% Year-on-Year decline Month-on-Month, the industry increased 2.4%…

12/07/23

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Weekly Retail Data Show #149

In this week’s Retail Data Show we look at: June online performance H1 perspectives and H2 outlook Category analysis Forecast…

06/07/23

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Reports
Customer Acquisition & Retention – An Optimisation Guide 2023

We are delighted to present you with our ‘Customer Acquisition and Retention – An Optimisation Guide 2022/3’ report, supported by…

04/07/23

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On-demand Webinars
Weekly Retail Data Show #148

In this week’s Retail Data Show we look at: June week 3 online performance Challenges and opportunities with customers H2:…

29/06/23

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Customer Connect Virtual 2023

This is the recording of Customer Connect Virtual 2023. In this special edition of our weekly data show, we revealed…

27/06/23

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Weekly Retail Data Show #146

In this week’s Retail Data Show we look at: Jun wk1 online performance A brief overview of the Swedish market…

16/06/23

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Weekly Retail Data Show #145

In this week’s Retail Data Show we look at: May Performance Panel: Online Perspectives Categories Thus Far Fashion Insight Are…

08/06/23

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Weekly Retail Data Show #144

In this week’s Retail Data Show we look at: Week Commencing 21st May Performance Direct Mail & Average Basket Value…

01/06/23

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Datasets
IMRG Sales Index – April 2023

Overview April Key Highlights: In April 2023, UK online retail reported a 3.5% Year-on-Year decline Month-on-Month, the industry increased 1.6%…

30/05/23

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Weekly Retail Data Show #142

In this week’s Retail Data Show we look at: May week 2 performance The cost of bad data Site navigation…

18/05/23

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Weekly Retail Data Show #141

In this week’s Retail Data Show we look at: May week 1 performance Conversational experience Budget / mid-tier / premium…

11/05/23

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Weekly Retail Data Show #140

In this week’s Retail Data Show we review ecommerce performance across the month of April, discuss growth strategies for 2023…

04/05/23

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Datasets
IMRG Sales Index – March 2023

Overview March Key Highlights: In March 2023, UK online retail reported a 2.2% Year-on-Year decline Month-on-Month, the industry increased 9.4%…

04/05/23

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Datasets
IMRG Sales Index – February 2023

Overview February Key Highlights: In February 2023, UK online retail reported a 4.1% Year-on-Year decline Month-on-Month, the industry declined 7.8%…

04/05/23

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Weekly Retail Data Show #139

In this week’s Retail Data Show we analysed the differences between small, medium and large retailer performance, StoryStream show us…

03/05/23

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Weekly Retail Data Show #138

In this week’s Retail Data Show we break down the customer funnel, analysing at what stage retailers are loosing their…

21/04/23

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Weekly Retail Data Show #137

In this week’s Retail Data Show we analyse how multichannel and online-only retailer performance compares so far this year, the…

13/04/23

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Reports
Consumer Home Delivery Review 2022/23

We’re delighted to present you with IMRG’s UK Consumer Home Delivery Review 2022/23, supported by Huboo. Our survey tracks the…

12/04/23

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Weekly Retail Data Show #136

In this week’s Retail Data Show we review how the online market and its various categories performed across March, how…

06/04/23

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Weekly Retail Data Show #135

In this week’s Retail Data Show we have an emphasis on traffic analysis, showing whether traffic has been increasing or…

30/03/23

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On-demand Webinars
Delivery Connect Virtual 2023

This is the recording of Delivery Connect Virtual 2023. This event was filled with insightful discussions on best delivery practices.…

29/03/23

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Weekly Retail Data Show #134

In this week’s Retail Data Show we analyse average basket values across categories, talk about supply chain trends and review…

16/03/23

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Weekly Retail Data Show #133

In this week’s Retail Data Show we have a specific focus on conversion rates, providing analysis by tier and by…

09/03/23

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Reports
Navigating the Returns Challenge: A Retailer’s Guide

Returns are a reality for any retail business that deals with customers. While it’s important to accommodate customer returns when…

09/03/23

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Weekly Retail Data Show #132

In this week’s Retail Data Show we review the month of February for eCommerce, analyse how different categories have been…

02/03/23

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Weekly Retail Data Show #131

In this week’s Retail Data Show we look into how the cost of living crisis has effected eCommerce one year…

23/02/23

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Weekly Retail Data Show #130

In this week’s Retail Data Show we review the first two weeks of February, we have guest experts talking about…

16/02/23

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Revenue Performance
Optimisation Guides
Black Friday 2022 Video 1 – Revenue Performance

This video series reveals daily market results for the biggest week of the year. The data is collected from over…

14/02/23

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Busiest Hour Of Black Friday Performance
Optimisation Guides
Black Friday 2022 Video 2 – The Busiest Hour Of Black Friday Trading

This video series reveals daily market results for the biggest week of the year. The data is collected from over…

14/02/23

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Campaign Launch Dates
Optimisation Guides
Black Friday 2022 Video 3 – Campaign Launch Dates

This video series reveals daily market results for the biggest week of the year. The data is collected from over…

14/02/23

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Promotional Campaign Analysis
Optimisation Guides
Black Friday 2022 Video 4 – Promotional Campaign Analysis

This video series reveals daily market results for the biggest week of the year. The data is collected from over…

14/02/23

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Reports
Last Mile Delivery: What Consumers Want In 2023 & How Retailers Can Take Control

After a profoundly enigmatic, tumultuous, and perhaps even anxiety-ridden peak period, where many retailers struggled to meet delivery demands due…

14/02/23

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Datasets
IMRG Sales Index – January 2023

Overview January Key Highlights: In January 2023, UK online retail reported a 2.2% Year-on-Year decline Month-on-Month, the industry declined 28.7%…

13/02/23

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Fashion Connect Virtual 2023

This is the recording of day 2 of Fashion Connect 2023. In this recording we discuss key industry topics, considering…

13/02/23

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Reports
Black Friday & Christmas Review 2022

The festive cheer continues at IMRG as we partner with nShift to present you with Black Friday and Christmas trading…

07/02/23

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Weekly Retail Data Show #129

In this week’s Retail Data Show we review eCommerce performance for the month of January, our guest experts give us…

02/02/23

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Weekly Retail Data Show #128

In this week’s Retail Data Show we review January week 3 performance, we continue to look at factors that will…

26/01/23

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Datasets
IMRG Capgemini Sales Index – December 2022

Overview December Key Highlights: In December 2022, UK online retail reported its worst Year-on-Year growth since March with a 12%…

23/01/23

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Datasets
IMRG Capgemini Sales Index – November 2022

Overview November Key Highlights: In November 2022, UK online retail reported its first positive growth in 19 months at +0.7%…

23/01/23

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Weekly Retail Data Show #127

In this week’s Retail Data Show we show our highly anticipated market forecast for 2023, review week 2 of January’s…

19/01/23

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Weekly Retail Data Show #126

In this week’s Retail Data Show we review December and 2022 as whole, dig into detailed category analysis over that…

12/01/23

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Weekly Retail Data Show #125

In this week’s Retail Data Show we show detailed analysis of Black Friday 2022, we listen to expert perspectives on…

05/01/23

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Weekly Retail Data Show #124

In this week’s Retail Data Show we summarise Black Friday performance, delve into December figures so far and have our…

15/12/22

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Weekly Retail Data Show #123

In this week’s Retail Data Show reveal some of the latest data from Black Friday itself, some observations of the…

01/12/22

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Weekly Retail Data Show #122

In this week’s Retail Data Show we review week 3 of November, our expert panel give their perspectives on trading…

24/11/22

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Weekly Retail Data Show #121

In this week’s Retail Data Show we review week 2 of November, our expert panel give their perspectives on ‘Black…

17/11/22

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Weekly Retail Data Show #120

In this week’s Retail Data Show we delve into Black Friday, or is it Black November? We look at campaign…

10/11/22

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IMRG Capgemini Sales Index – October 2022

Overview October Key Highlights: In October 2022, UK online retail sales reported a 3.4% Year-on-Year decrease Month-on-Month, the industry grew…

08/11/22

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Weekly Retail Data Show #119

In this week’s Retail Data Show we review the month of October, show if Black Friday has started yet, review…

03/11/22

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Weekly Retail Data Show #118

In this week’s Retail Data Show we review the third week of October and we look ahead to Black Friday.…

27/10/22

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Weekly Retail Data Show #117

In this week’s Retail Data Show we review the second week of October, what are bounce rates across the website…

20/10/22

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LinkedIn Live
Quickfire Q&A – Making Marketing Communication Budgets Go Further

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

19/10/22

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LinkedIn Live
Quickfire Q&A – How Retailers Can Improve Their Customer Experience?

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

14/10/22

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Weekly Retail Data Show #116

In this week’s Retail Data Show we review the first week of October and review the latest data surrounding the…

13/10/22

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Reports
The Modern Consumer: how shoppers are behaving in a cost-of-living crisis

UK inflation remains close to a 40-year high and is forecast to stay elevated in 2022 before slowing down in…

10/10/22

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Datasets
IMRG Capgemini Sales Index – September 2022

Overview September Key Highlights: In September 2022, UK online retail sales reported a 3.3% Year-on-Year decrease Month-on-Month, the industry grew…

07/10/22

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Weekly Retail Data Show #115

In this week’s Retail Data Show we review September performance, we show a host of retailer and consumer surveys and…

06/10/22

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QB Index Tile Q2 2022
Datasets
IMRG Capgemini Quarterly Benchmarking Q2 2022

The Quarterly Benchmarking Index is a report that is open to all participants in the IMRG Capgemini Online Retail Sales…

04/10/22

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LinkedIn Live
Quickfire Q&A – Prioritising Customer Retention & Loyalty During Peak 2022

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

23/09/22

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Weekly Retail Data Show #114

In this week’s Retail Data Show we review Q3, show consumer trends leading into Black Friday and give a Black…

22/09/22

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Virtual Peak Connect 2022

This is the recording of day 2 of Peak Connect 2022. Peak Connect Virtual 2022 delivered a series of online…

20/09/22

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LinkedIn Live
Quickfire Q&A – Retail OMS – Should you build or buy?

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

20/09/22

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Datasets
IMRG Capgemini Sales Index – August 2022

Overview August Key Highlights: In August 2022, UK online retail sales reported a -4.1% Year-on-Year decrease Month-on-Month, the industry declined…

12/09/22

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Weekly Retail Data Show #113

In this week’s Retail Data Show we review August performance, show how the Football World Cup may effect Black Friday…

08/09/22

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Weekly Retail Data Show #112

In this week’s Retail Data Show we show how August has gone so far and talk about how you can…

01/09/22

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Quickfire Q&A – The Importance of CX & Customer Retention During the Financial Squeeze

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

31/08/22

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Weekly Retail Data Show #111

In this week’s Retail Data Show we delve into the lifestyle categories. We look at how technology can help CX…

25/08/22

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Quickfire Q&A – What’s Stopping Marketers Achieving Personalisation?

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

24/08/22

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LinkedIn Live
Quickfire Q&A – A World Cup During the Festive Peak; an Opportunity or a Threat?

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

23/08/22

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Weekly Retail Data Show #110

In this week’s Retail Data Show we review the second week of August, we delve in deep in to consumer…

18/08/22

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LinkedIn Live
Quickfire Q&A – 5 Things Shoppers Want From the Returns Experience

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

17/08/22

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Reports
The Product Data Challenge in the UK

What do buyers want, and how can retailers optimise their product data to match this? We live in a data-driven…

15/08/22

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Datasets
IMRG Capgemini Sales Index – July 2022

Overview July Key Highlights: In July 2022, UK online retail sales reported a -2.3% Year-on-Year decrease – the best result…

12/08/22

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LinkedIn Live
Quickfire Q&A – What Are The Most Common Myths About Commerce Platforms?

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

12/08/22

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Weekly Retail Data Show #109

In this week’s Retail Data Show we review the first week of August and ABV rates, detail cookie usage and…

11/08/22

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Quickfire Q&A – The Power of Localised Payment Methods

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

10/08/22

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LinkedIn Live
Quickfire Q&A – Is Click & Collect Back To Normal After The Pandemic?

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

05/08/22

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Weekly Retail Data Show #108

In this week’s Retail Data Show we show how the market performed in July, category analysis and whether the woman’s…

04/08/22

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Quickfire Q&A – How Retailers Can Deal With Customer Pay Disputes?

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

29/07/22

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Weekly Retail Data Show #107

In this week’s Retail Data Show we show our in-depth research on customer acquisition, retention and loyalty schemes with Epsilon,…

28/07/22

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Weekly Retail Data Show #106

In this week’s Retail Data Show we revise our market forecast for the rest of 2022, StoryStream show part 1…

21/07/22

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Quickfire Q&A – How to Beat the Market & Accelerate Growth

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

20/07/22

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Reports
Adapting Your Retail Strategy in a Tough Climate

It’s been a tumultuous few years for online retail. Where are we now, and what can we expect to see…

20/07/22

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Adoption Rates
Optimisation Guides
International Delivery Video 1 – Adoption Rates

This video series explores the adoption rates and delivery timeframes for international delivery based on research across 300 websites in…

18/07/22

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Speed & Cost for Standard Delivery
Optimisation Guides
International Delivery Video 2 – Speed & Cost for Standard Delivery

This video series explores the adoption rates and delivery timeframes for international delivery based on research across 300 websites in…

18/07/22

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Speed & Cost for Express Delivery
Optimisation Guides
International Delivery Video 3 – Speed & Cost for Express Delivery

This video series explores the adoption rates and delivery timeframes for international delivery based on research across 300 websites in…

18/07/22

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Search Usage
Optimisation Guides
Site & Search Navigation Video 1 – Search Usage

The site search video series explores the usage and effectiveness of site search and techniques retailers can use to increase…

18/07/22

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Search Terms
Optimisation Guides
Site & Search Navigation Video 2 – Search Terms

The site search video series explores the usage and effectiveness of site search and techniques retailers can use to increase…

18/07/22

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Conversion
Optimisation Guides
Site & Search Navigation Video 3 – Conversion

The site search video series explores the usage and effectiveness of site search and techniques retailers can use to increase…

18/07/22

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Spend
Optimisation Guides
Site & Search Navigation Video 4 – Spend

The site search video series explores the usage and effectiveness of site search and techniques retailers can use to increase…

18/07/22

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Weekly Retail Data Show #105

In this week’s Retail Data Show we show the last weeks retail performance along with marketing channel performance, discuss current…

14/07/22

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Quickfire Q&A – The New Post-Covid Audiences That You (May) Have Missed

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

13/07/22

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Datasets
IMRG Capgemini Sales Index – June 2022

Overview June Key Highlights: In June 2022, UK online retail sales reported a -2.8% Year-on-Year decrease – the best result…

08/07/22

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Weekly Retail Data Show #104

In this week’s Retail Data Show we recap the market and category performance of June, post-purchase experience with Metapack and…

07/07/22

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Front Cover
Reports
Site Navigation and Personalisation

IMRG are excited to be working alongside Lucidworks, to conduct an important investigation into how customers navigate sites and utilise…

07/07/22

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LinkedIn Live
Quickfire Q&A – How Should Retailers Approach the Metaverse?

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

04/07/22

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On-demand Webinars
Virtual Customer Connect 2022

This is the recording of day 2 of Customer Connect 2022. We look at how you can effectively navigate the…

30/06/22

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Weekly Retail Data Show #103

In this week’s Retail Data Show we review H1 showing how the year has performed so far, we host a…

23/06/22

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Reports
Cross Border Commerce: Insight Into International

IMRG conducted a survey to establish what countries retailers were delivering to, whether they offered cross border commerce, and in…

23/06/22

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LinkedIn Live
Quickfire Q&A – Consumer Behaviour Trends in 2022

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

22/06/22

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Weekly Retail Data Show #102

In this week’s Retail Data Show we discuss discounting strategies and how they are being used.

16/06/22

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Datasets
IMRG Capgemini Sales Index – May 2022

Overview May Key Highlights: In May 2022, UK online retail sales reported a -8.7% Year-on-Year decrease Month-on-Month, the industry declined…

15/06/22

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Reports
Online Retail & Customer Chargebacks

This report, with the help of Justt, looks at how big an issue chargebacks are for UK retailers, how often…

15/06/22

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LinkedIn Live
Quickfire Q&A – Rethinking Social Commerce: Live Video Shopping & UGC

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

14/06/22

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LinkedIn Live
Quickfire Q&A – Unifying & Activating Your Customer Data

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

27/05/22

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Marketing Channels and ABV
Optimisation Guides
Acquisition & Retention Video 1 – Marketing Channels and ABV

IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…

26/05/22

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Conversion Rates
Optimisation Guides
Acquisition & Retention Video 2 – Conversion Rates

IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…

26/05/22

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ABV and CVR
Optimisation Guides
Acquisition & Retention Video 3 – ABV and CVR

IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…

26/05/22

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Cookies
Optimisation Guides
Acquisition & Retention Video 4 – Cookies

IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…

26/05/22

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Marketing Consent
Optimisation Guides
Acquisition & Retention Video 5 – Marketing Consent

IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…

26/05/22

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Analytics Package
Optimisation Guides
Acquisition & Retention Video 6 – Analytics Package

IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…

26/05/22

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Loyalty Schemes
Optimisation Guides
Acquisition & Retention Video 7 – Loyalty Schemes

IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…

26/05/22

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Weekly Retail Data Show #100

In this week’s Retail Data Show we review the third week of May’s market results, we cover the findings of…

26/05/22

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Quickfire Q&A – Why Experience Delivery Matters in an Uncertain World

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

25/05/22

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QB Index Tile Q1 2022
Datasets
IMRG Capgemini Quarterly Benchmarking Q1 2022

The Quarterly Benchmarking Index is a report that is open to all participants in the IMRG Capgemini Online Retail Sales…

24/05/22

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Weekly Retail Data Show #99

In this week’s Retail Data Show we review the second week of May’s market results, we dig in to returns…

19/05/22

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Quickfire Q&A – The Changing Face of Fraud

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

18/05/22

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Index Tile New
Datasets
IMRG Capgemini Sales Index – April 2022

Overview April Key Highlights: In April 2022, UK online retail sales reported a -12.2% Year-on-Year decrease Month-on-Month, the industry increased…

17/05/22

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Index Tile New
Datasets
IMRG Capgemini Sales Index – March 2022

Overview March Key Highlights: In March 2022, UK online retail sales reported a -25.5% Year-on-Year decrease Month-on-Month, the industry increased…

17/05/22

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Weekly Retail Data Show #98

In this week’s Retail Data Show, with special guests BigCommerce, Blueshift, Epsilon Abacus, Infobip, we review the first week of…

13/05/22

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Reports
Optimising Customer Acquisition and Retention

IMRG conducted a survey to gather information on customer acquisition and retention with the aim to provide industry benchmarks and…

10/05/22

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LinkedIn Live
Quickfire Q&A – The Future is Now: What Next for Paid Automation?

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

06/05/22

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Weekly Retail Data Show #97

In this week’s Retail Data Show, with special guests Capgemini, Adobe, Avalara and Melissa Data, we review the market data…

05/05/22

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Virtual Delivery Summit 2022: Video Recording

This is the recording of day 2 of Delivery Summit 2022, with insight covering topics such as fast delivery, what…

04/05/22

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Weekly Retail Data Show #96

In this week’s Retail Data Show, with special guests Cashflows, Emarsys and Signifyd, we look into the latest weeks performance,…

21/04/22

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Datasets
IMRG Awin Affiliate Index – Q1 2022

The data in this index comes from the Awin platform, the UK’s largest affiliate network, looking at over 1,000 online-only…

19/04/22

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Weekly Retail Data Show #95

In this week’s Retail Data Show, with special guests Avalara and ReachFive, we continue to look at how the cost…

14/04/22

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Quickfire Q&A – Direct Mail Marketing – Find Subscribers That Stick

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

13/04/22

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Weekly Retail Data Show #94

In this week’s Retail Data Show, with special guests Avalara, we review the latest results from the month of March,…

08/04/22

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Quickfire Q&A – What are the barriers to scale retailers are facing today?

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

06/04/22

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Weekly Retail Data Show #93

In this week’s Retail Data Show, with special guests Brightcove, Nest Performance, Productsup and Talkdesk, we look at whether the…

31/03/22

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Quickfire Q&A – What is Frictionless Logistics in Ecommerce and Why is it Important

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

30/03/22

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Weekly Retail Data Show #92

In this week’s Retail Data Show, with special guests Scurri, we look at how COVID-19 has effected the retail market…

28/03/22

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Quickfire Q&A – Delivering Ecommerce Videos That Convert

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

23/03/22

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Reports
Online Retail Performance: Looking Back to Move Forward

As we leave 2021 behind, it seems as though a lot has changed within the space of a year. We’ve…

23/03/22

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On-demand Webinars
Weekly Retail Data Show #91

In this week’s jam-packed Retail Data Show, with special guests Avalara, Apptus, Salsify and Talkdesk, we look at the latest…

17/03/22

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Reports
Black Friday and Christmas Review 2021

Alongside Christmas, Black Friday is arguably the most important time of the year for many retailers.  With the support of…

15/03/22

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LinkedIn Live
Quickfire Q&A – How can connected customer service drive growth?

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

11/03/22

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Weekly Retail Data Show #90

In this week’s jam-packed Retail Data Show, with special guests Avalara, Scurri and StoryStream, we look at the latest data…

11/03/22

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Monthly Sales Index February 22
Datasets
IMRG Capgemini Sales Index – February 2022

Overview February Key Highlights: In February 2022, UK online retail sales reported a -26.9% Year-on-Year decrease Month-on-Month, the industry decreased…

09/03/22

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LinkedIn Live
Quickfire Q&A – How can ‘Out of Home’ deliveries compliment the new hybrid working model

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

09/03/22

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Report Tile
Reports
Fashion Connect 2022: Key Learnings

IMRG’s physical Fashion Connect 2022 took place at The Hurlingham Club, in Fulham, on 9th February 2022. The day was…

04/03/22

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Event Template - Weekly Data Show-D1
On-demand Webinars
Weekly Retail Data Show #89

In this week’s jam-packed Retail Data Show, with special guests Avalara, Emarsys and Talkdesk, we review Februarys online performance, highlighting…

04/03/22

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Quickfire Q&A – Trends Impacting Online Delivery

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

02/03/22

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Weekly Retail Data Show #88

In this week’s Retail Data Show, with special guests Linnworks and OnBuy, we show how the market is performing and…

24/02/22

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Weekly Retail Data Show #87

In this week’s Retail Data Show, with special guests parcelLab, Epsilon and Blueshift, we show how the market is performing,…

17/02/22

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Monthly Sales Index January 22
Datasets
IMRG Capgemini Sales Index – January 2022

Overview January Key Highlights: In January 2022, UK online retail sales reported a 24.3% Year-on-Year decrease Month-on-Month, the industry decreased…

16/02/22

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Conferences
Virtual Fashion Connect 2022

With a focus on 2021 performance, and a look ahead to what we can expect within the industry in 2022,…

16/02/22

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Report Tile
Reports
What’s the Outlook for Online Fashion Retailers?

Supported by Certainly The world of online fashion retail is shifting, as we’ve observed rapid changes in the way that…

09/02/22

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On-demand Webinars
Weekly Retail Data Show #86

In this week’s Retail Data Show, with special guests Avalara, we show how the market performed in January, how cross…

03/02/22

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Mention Me Q4
Datasets
IMRG Mention Me Referral Index – Q4 2021

This index, based on data from a sample of 450 UK retailers on the Mention Me platform, tracks two metrics…

20/01/22

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AWIN q4
Datasets
IMRG Awin Affiliate Index – Q4 2021

The data in this index comes from the Awin platform, the UK’s largest affiliate network, looking at over 1,000 online-only…

20/01/22

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LinkedIn Live
Quickfire Q&A – Optimising Paid Social Performance

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…

19/01/22

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