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Quickfire Q&A – Prioritising Customer Retention & Loyalty During Peak 2022
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #114
In this week’s Retail Data Show we review Q3, show consumer trends leading into Black Friday and give a Black…
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Virtual Peak Connect 2022
This is the recording of day 2 of Peak Connect 2022. Peak Connect Virtual 2022 delivered a series of online…
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Quickfire Q&A – Retail OMS – Should you build or buy?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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IMRG Capgemini Sales Index – August 2022
Overview August Key Highlights: In August 2022, UK online retail sales reported a -4.1% Year-on-Year decrease Month-on-Month, the industry declined…
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Weekly Retail Data Show #113
In this week’s Retail Data Show we review August performance, show how the Football World Cup may effect Black Friday…
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In this week’s Retail Data Show we show how August has gone so far and talk about how you can…
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Quickfire Q&A – The Importance of CX & Customer Retention During the Financial Squeeze
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #111
In this week’s Retail Data Show we delve into the lifestyle categories. We look at how technology can help CX…
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Quickfire Q&A – What’s Stopping Marketers Achieving Personalisation?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Quickfire Q&A – A World Cup During the Festive Peak; an Opportunity or a Threat?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #110
In this week’s Retail Data Show we review the second week of August, we delve in deep in to consumer…
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Quickfire Q&A – 5 Things Shoppers Want From the Returns Experience
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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The Product Data Challenge in the UK
What do buyers want, and how can retailers optimise their product data to match this? We live in a data-driven…
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IMRG Capgemini Sales Index – July 2022
Overview July Key Highlights: In July 2022, UK online retail sales reported a -2.3% Year-on-Year decrease – the best result…
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Quickfire Q&A – What Are The Most Common Myths About Commerce Platforms?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #109
In this week’s Retail Data Show we review the first week of August and ABV rates, detail cookie usage and…
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Quickfire Q&A – The Power of Localised Payment Methods
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Quickfire Q&A – Is Click & Collect Back To Normal After The Pandemic?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #108
In this week’s Retail Data Show we show how the market performed in July, category analysis and whether the woman’s…
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Quickfire Q&A – How Retailers Can Deal With Customer Pay Disputes?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #107
In this week’s Retail Data Show we show our in-depth research on customer acquisition, retention and loyalty schemes with Epsilon,…
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In this week’s Retail Data Show we revise our market forecast for the rest of 2022, StoryStream show part 1…
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Quickfire Q&A – How to Beat the Market & Accelerate Growth
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Adapting Your Retail Strategy in a Tough Climate
It’s been a tumultuous few years for online retail. Where are we now, and what can we expect to see…
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International Delivery Video 1 – Adoption Rates
This video series explores the adoption rates and delivery timeframes for international delivery based on research across 300 websites in…
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International Delivery Video 2 – Speed & Cost for Standard Delivery
This video series explores the adoption rates and delivery timeframes for international delivery based on research across 300 websites in…
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International Delivery Video 3 – Speed & Cost for Express Delivery
This video series explores the adoption rates and delivery timeframes for international delivery based on research across 300 websites in…
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Site & Search Navigation Video 1 – Search Usage
The site search video series explores the usage and effectiveness of site search and techniques retailers can use to increase…
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Site & Search Navigation Video 2 – Search Terms
The site search video series explores the usage and effectiveness of site search and techniques retailers can use to increase…
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Site & Search Navigation Video 3 – Conversion
The site search video series explores the usage and effectiveness of site search and techniques retailers can use to increase…
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Site & Search Navigation Video 4 – Spend
The site search video series explores the usage and effectiveness of site search and techniques retailers can use to increase…
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Already a member? Login to view now Weekly Retail Data Show #105
In this week’s Retail Data Show we show the last weeks retail performance along with marketing channel performance, discuss current…
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Quickfire Q&A – The New Post-Covid Audiences That You (May) Have Missed
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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IMRG Capgemini Sales Index – June 2022
Overview June Key Highlights: In June 2022, UK online retail sales reported a -2.8% Year-on-Year decrease – the best result…
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Weekly Retail Data Show #104
In this week’s Retail Data Show we recap the market and category performance of June, post-purchase experience with Metapack and…
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Site Navigation and Personalisation
IMRG are excited to be working alongside Lucidworks, to conduct an important investigation into how customers navigate sites and utilise…
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Quickfire Q&A – How Should Retailers Approach the Metaverse?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Virtual Customer Connect 2022
This is the recording of day 2 of Customer Connect 2022. We look at how you can effectively navigate the…
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In this week’s Retail Data Show we review H1 showing how the year has performed so far, we host a…
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Cross Border Commerce: Insight Into International
IMRG conducted a survey to establish what countries retailers were delivering to, whether they offered cross border commerce, and in…
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Quickfire Q&A – Consumer Behaviour Trends in 2022
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #102
In this week’s Retail Data Show we discuss discounting strategies and how they are being used.
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IMRG Capgemini Sales Index – May 2022
Overview May Key Highlights: In May 2022, UK online retail sales reported a -8.7% Year-on-Year decrease Month-on-Month, the industry declined…
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Online Retail & Customer Chargebacks
This report, with the help of Justt, looks at how big an issue chargebacks are for UK retailers, how often…
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Quickfire Q&A – Rethinking Social Commerce: Live Video Shopping & UGC
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Quickfire Q&A – Unifying & Activating Your Customer Data
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Acquisition & Retention Video 1 – Marketing Channels and ABV
IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…
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Acquisition & Retention Video 2 – Conversion Rates
IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…
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Acquisition & Retention Video 3 – ABV and CVR
IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…
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Acquisition & Retention Video 4 – Cookies
IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…
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Acquisition & Retention Video 5 – Marketing Consent
IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…
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Acquisition & Retention Video 6 – Analytics Package
IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…
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Acquisition & Retention Video 7 – Loyalty Schemes
IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…
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In this week’s Retail Data Show we review the third week of May’s market results, we cover the findings of…
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Quickfire Q&A – Why Experience Delivery Matters in an Uncertain World
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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IMRG Capgemini Quarterly Benchmarking Q1 2022
The Quarterly Benchmarking Index is a report that is open to all participants in the IMRG Capgemini Online Retail Sales…
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Weekly Retail Data Show #99
In this week’s Retail Data Show we review the second week of May’s market results, we dig in to returns…
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Quickfire Q&A – The Changing Face of Fraud
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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IMRG Capgemini Sales Index – April 2022
Overview April Key Highlights: In April 2022, UK online retail sales reported a -12.2% Year-on-Year decrease Month-on-Month, the industry increased…
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IMRG Capgemini Sales Index – March 2022
Overview March Key Highlights: In March 2022, UK online retail sales reported a -25.5% Year-on-Year decrease Month-on-Month, the industry increased…
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Weekly Retail Data Show #98
In this week’s Retail Data Show, with special guests BigCommerce, Blueshift, Epsilon Abacus, Infobip, we review the first week of…
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Optimising Customer Acquisition and Retention
IMRG conducted a survey to gather information on customer acquisition and retention with the aim to provide industry benchmarks and…
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Quickfire Q&A – The Future is Now: What Next for Paid Automation?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #97
In this week’s Retail Data Show, with special guests Capgemini, Adobe, Avalara and Melissa Data, we review the market data…
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Virtual Delivery Summit 2022
This is the recording of day 2 of Delivery Summit 2022, with insight covering topics such as fast delivery, what…
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Already a member? Login to view now Weekly Retail Data Show #96
In this week’s Retail Data Show, with special guests Cashflows, Emarsys and Signifyd, we look into the latest weeks performance,…
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IMRG Awin Affiliate Index – Q1 2022
The data in this index comes from the Awin platform, the UK’s largest affiliate network, looking at over 1,000 online-only…
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Weekly Retail Data Show #95
In this week’s Retail Data Show, with special guests Avalara and ReachFive, we continue to look at how the cost…
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Quickfire Q&A – Direct Mail Marketing – Find Subscribers That Stick
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #94
In this week’s Retail Data Show, with special guests Avalara, we review the latest results from the month of March,…
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Quickfire Q&A – What are the barriers to scale retailers are facing today?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #93
In this week’s Retail Data Show, with special guests Brightcove, Nest Performance, Productsup and Talkdesk, we look at whether the…
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Quickfire Q&A – What is Frictionless Logistics in Ecommerce and Why is it Important
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #92
In this week’s Retail Data Show, with special guests Scurri, we look at how COVID-19 has effected the retail market…
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Quickfire Q&A – Delivering Ecommerce Videos That Convert
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Online Retail Performance: Looking Back to Move Forward
As we leave 2021 behind, it seems as though a lot has changed within the space of a year. We’ve…
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Weekly Retail Data Show #91
In this week’s jam-packed Retail Data Show, with special guests Avalara, Apptus, Salsify and Talkdesk, we look at the latest…
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Black Friday and Christmas Review 2021
Alongside Christmas, Black Friday is arguably the most important time of the year for many retailers. With the support of…
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Quickfire Q&A – How can connected customer service drive growth?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #90
In this week’s jam-packed Retail Data Show, with special guests Avalara, Scurri and StoryStream, we look at the latest data…
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IMRG Capgemini Sales Index – February 2022
Overview February Key Highlights: In February 2022, UK online retail sales reported a -26.9% Year-on-Year decrease Month-on-Month, the industry decreased…
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Quickfire Q&A – How can ‘Out of Home’ deliveries compliment the new hybrid working model
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Fashion Connect 2022: Key Learnings
IMRG’s physical Fashion Connect 2022 took place at The Hurlingham Club, in Fulham, on 9th February 2022. The day was…
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Weekly Retail Data Show #89
In this week’s jam-packed Retail Data Show, with special guests Avalara, Emarsys and Talkdesk, we review Februarys online performance, highlighting…
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Quickfire Q&A – Trends Impacting Online Delivery
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #88
In this week’s Retail Data Show, with special guests Linnworks and OnBuy, we show how the market is performing and…
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In this week’s Retail Data Show, with special guests parcelLab, Epsilon and Blueshift, we show how the market is performing,…
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IMRG Capgemini Sales Index – January 2022
Overview January Key Highlights: In January 2022, UK online retail sales reported a 24.3% Year-on-Year decrease Month-on-Month, the industry decreased…
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Virtual Fashion Connect 2022
With a focus on 2021 performance, and a look ahead to what we can expect within the industry in 2022,…
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What’s the Outlook for Online Fashion Retailers?
Supported by Certainly The world of online fashion retail is shifting, as we’ve observed rapid changes in the way that…
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Weekly Retail Data Show #86
In this week’s Retail Data Show, with special guests Avalara, we show how the market performed in January, how cross…
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IMRG Mention Me Referral Index – Q4 2021
This index, based on data from a sample of 450 UK retailers on the Mention Me platform, tracks two metrics…
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IMRG Awin Affiliate Index – Q4 2021
The data in this index comes from the Awin platform, the UK’s largest affiliate network, looking at over 1,000 online-only…
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Quickfire Q&A – Optimising Paid Social Performance
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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