We are delighted to present you with our ‘Customer Acquisition and Retention – An Optimisation Guide 2022/3’ report, supported by Lucidworks.

Many UK retailers are striving for increased prosperity in 2023 by focusing on two crucial elements: acquisition and retention. By prioritising these key areas, retailers can expand their customer base and reinforce loyalty-driven relationships with their customers.

This report will give you valuable insight into how you can improve the performance of each customer group and marketing channel. You can also compare your performance to industry standards.

Download to find out:

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    Order Frequencies

    What has the cost-of-living crisis done to order frequencies and how does that differ across categories?

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    The Cost Of Customer Acquisition

    How are conversion rates across different channels changing, and what is the share of revenue by marketing channel?

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    Lifetime Value

    What is the average tenure of a customer and what does that sales value look like?

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