We are happy to share our comprehensive report on enhancing customer engagement in eCommerce through site search and product discovery.…
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It’s our pleasure to present you with our Transforming E-commerce Delivery: Key Insights for Meeting Customer Demands report, supported by…
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It’s our pleasure to present you with our Insights into UK Customer Perceptions and Preferences report, supported by topic experts,…
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It’s our pleasure to present you with our Promotions & Loyalty Schemes: Market Insights and Best Practices report, supported by…
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We are delighted to present you with our ‘Consumer Home Delivery’ report, supported by nShift. We are now in our…
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We are delighted to present you with our brand new ‘Black Friday & Christmas Review 2023’ report, supported by SheerID.…
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We are delighted to present you with our brand new ‘IMRG Delivery Service Index’ report, supported by nShift. During May…
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We are thrilled to present you with our ‘Build Lasting Customer Connections With Better Digital Experiences’ report, supported by Epsilon.…
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It is with great pleasure to present you with ‘The Power Of Personalisation And AI In Ecommerce’ report, supported by…
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We are thrilled to present you with our ‘Ecommerce Leaders’ Opinions On Growth Strategies For 2023’ report, supported by Glopal,…
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We are delighted to present you with our ‘Customer Acquisition and Retention – An Optimisation Guide 2022/3’ report, supported by…
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We’re delighted to present you with IMRG’s UK Consumer Home Delivery Review 2022/23, supported by Huboo. Our survey tracks the…
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Returns are a reality for any retail business that deals with customers. While it’s important to accommodate customer returns when…
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After a profoundly enigmatic, tumultuous, and perhaps even anxiety-ridden peak period, where many retailers struggled to meet delivery demands due…
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The festive cheer continues at IMRG as we partner with nShift to present you with Black Friday and Christmas trading…
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UK inflation remains close to a 40-year high and is forecast to stay elevated in 2022 before slowing down in…
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What do buyers want, and how can retailers optimise their product data to match this? We live in a data-driven…
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It’s been a tumultuous few years for online retail. Where are we now, and what can we expect to see…
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IMRG are excited to be working alongside Lucidworks, to conduct an important investigation into how customers navigate sites and utilise…
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IMRG conducted a survey to establish what countries retailers were delivering to, whether they offered cross border commerce, and in…
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This report, with the help of Justt, looks at how big an issue chargebacks are for UK retailers, how often…
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IMRG conducted a survey to gather information on customer acquisition and retention with the aim to provide industry benchmarks and…
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As we leave 2021 behind, it seems as though a lot has changed within the space of a year. We’ve…
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Alongside Christmas, Black Friday is arguably the most important time of the year for many retailers. With the support of…
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IMRG’s physical Fashion Connect 2022 took place at The Hurlingham Club, in Fulham, on 9th February 2022. The day was…
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Supported by Certainly The world of online fashion retail is shifting, as we’ve observed rapid changes in the way that…
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Supported by Lockton Major changes in consumer demands and behaviour over the last two years have triggered a transformation in…
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Supported by Emarsys As Christmas 2021 approaches, shoppers are looking ahead to the festive season, thinking about buying their Christmas…
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Supported by nShift & Maru We’re delighted to bring you IMRG’s UK Consumer Home Delivery Review, 2021/22. Our survey tracks…
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Supported by Epsilon & Avalara Over the past year, there have been many enforced changes to how we have been…
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Supported by Epsilon & Avalara In the run up to peak trading, retailers are thinking about how best to maximise…
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Supported by Gophr Much has been written about the changing face of retail forced on the industry by recent events.…
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Summary Recent events have led to a massive upheaval in the retail sector. Retailers 5 year investment plans either became…
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Summary IMRG’s first deep dive in the H&G sector coincides with one of the most turbulent trading periods in recent…
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Summary On 21-22 April 2021, IMRG ran a virtual summit focusing on online delivery and how it has been impacted…
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Supported by Talkoot Summary Retailers are spending exorbitant sums on different SEO and advertising tactics but could be overlooking one…
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Supported by ReBOUND Returns Summary Returns is an integral part of the customer proposition. For customers it is one of…
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Supported by Emarsys Summary Much has been written about the massive changes that the pandemic has wrought on to the…
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Supported by OSF Digital Summary Marketers and business strategists have a long track record of developing acronyms to describe the…
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Supported by Wincanton Summary This is the eighth in the series of the bi-annual IMRG Valuing Home Delivery Review, first…
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Supported by Adobe Summary To borrow from the beautiful game’s vernacular, 2021 looks like it will be a game of…
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Supported by Avalara and Remarkable Commerce Summary The last 12 months have not been particularly good for those selling clothing…
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Supported by parcelLab Summary It is an interesting year to publish the IMRG Consumer Home Delivery Review. Inevitably, many of the…
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Supported by Lucidworks Summary The last 18 months have seen a massive change in the face of retail. With most…
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Supported by Epsilon Summary Last year was a tough one for retailers globally. As coronavirus-enforced national and regional lockdowns were…
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Supported by Emarsys Summary The pandemic had a negative impact on many business sectors. Retail, with nonessential stores forced to…
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Supported by nShift Summary Click & collect has established itself as a standard fulfilment channel in mainstream retail, but it…
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Supported by BigCommerce Summary The online retail market has ballooned in 2020, with the coronavirus pandemic accelerating an already-in-motion trend…
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Supported by Avalara Summary Three of the largest UK retailers made significant data plays in 2020 by appointing new directors…
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Supported by Epsilon-Conversant Summary From dealing with a surge in demand for e-scooters to addressing what growing interest in e-gaming…
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Supported by Amazon Shipping Summary Leading into the coronavirus outbreak, customer expectation around delivery seemed to be hardening. According to…
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Supported by Avalara Summary Retail delivery and returns propositions continuously evolve, but the coronavirus has shifted customer fulfilment patterns like nothing…
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Supported by Proximis Summary There have been many attempts to describe, succinctly, what modern retail looks like. The crux of…
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Supported by Vaimo and Magento, an Adobe Company Summary The IMRG UK Click & Collect Review 2020 is designed to present…
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Supported by Logistics Reply Summary The advent of digital commerce has changed the way in which customers consume. Choice is…
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Supported by Metapack Summary The 2020 IMRG Returns Review is the first of the series, motivated by the increasing importance…
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Supported by J.P.Morgan Summary Payment provision is a vital part of any transaction. However, having invested a lot of resources…
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Supported by Magento Summary In the lead-up to November – and, therefore, Black Friday – this year the trading climate…
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Supported by Zendesk Summary Customer support is becoming an ever-more complex operation. The days of just answering queries over the…
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Supported by GFS Summary Welcome to the IMRG UK Consumer Home Delivery Review – 2019/20. Over the past 11 years…
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Supported by Conversant Summary Attracting new visitors to your site can be an expensive business, but once you actually manage…
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Supported by J.P. Morgan Summary There is no doubt that retail overall is facing many challenges in 2019 and online…
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Supported by GFS Summary What follows is a short thought-piece from IMRG in conjunction with GFS, intended for tier 2 retailers.…
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Supported by GFS Summary What follows is a short thought-piece from IMRG in conjunction with GFS, intended for tier 1 retailers.…
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Supported by GFS Summary Welcome to the IMRG UK Consumer Home Delivery Review – 2018/19, which is a landmark edition…
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Supported by Conversant Summary Do your customers browse your online product ranges but rarely add-to-basket? IMRG have conducted an extensive…
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Supported by IBM Summary Black Friday has demonstrated a remarkable ability for refusing to settle down into a reliable pattern.…
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Supported by IBM Summary The content for this report is based upon a dedicated study we undertook in relation to…
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