The IMRG Team

Andrew McClelland has been involved in ecommerce since the late 90’s and IMRG since 2002. Having held many senior roles at IMRG, Andrew has a unique insight into the development of online retail, changing consumer trends and the challenges that incorporating a digital offering into a more traditional retail proposition presents.
Andrew is leading our activities around delivery, fulfilment and supply chain. Working with retailers and suppliers to get the most out of this important element of eRetail. Improving the customer promise, utilising technology, adopting automation and providing insight on the commercial demands of fulfilment are all areas of interest.

Andy has worked at the heart of the online retail industry since 2010 – researching and producing reports on trends and developments affecting the sector. During that time, Andy has developed strong knowledge in multiple areas of online retail, with particular expertise in Black Friday. Andy is also a frequent conference speaker and media commentator.

Angela manages all of our company finances. She is responsible for our day to day accounting, and then right through to our budgeting and business planning.

Davinder manages commercial opportunities for our tech vendor partners, to identify new business opportunities in order to generate revenue, improve profitability and help your organisation grow.

Ellie is responsible for content creation at IMRG, including writing our bi-weekly blogs, sub-editing blog submissions from the membership, writing ecommerce market reports, writing copy for the website and marketing email campaigns, creating copy for social media channels, and producing collateral for events.

Jack is in charge of managing and growing our retail membership community. He helps share insight to our current members so they can maximise the offering available to them, as well as working with new companies to join our ever growing network.

James Roper is the Founder Emeritus of IMRG, the UK e-commerce industry association, which he served as Chief Executive Officer from 1990 until May 2013, and then as its Chairman until May 2018. James was formerly vice president of EMOTA, the European e-commerce industry association.

Acknowledged as having a unique and holistic insight into the sector’s evolution, James was frequently a keynote speaker and chairman at e-commerce conferences worldwide.
 
In the 1980’s James was business development director for New Media Productions and Convergent Communications, where he was instrumental in creating a number of the very first e-retail pilot projects.

James is our Membership account manager, looking after IMRGs technology partner community. His responsibilities include supporting marketing outreach plans and helping to utilise memberships to develop stronger, more impactful relationships within the IMRG community.
He has spent the last four years operating within the retail sector, joining the team in August 2023.

Jon takes ownership of the marketing strategy at IMRG, helping develop the membership base and maximise the value our members get from the data and insight IMRG provides.

Jon also takes lead of the outbound reach to the membership base, ensuring solution providers and retailers gain maximum value from their membership.

With over 25 years' experience launching and developing IT, digital, retail
and ecommerce Media, including brands such as Adtech, TFM and
ECommerce Expo, and for much of the last decade IMRG, the UK’s
ecommerce association, Justin has developed a deep understanding of
these communities, and offers a broad perspective of what makes these
fast-moving markets tick.

Justin remains dedicated to building high value professional networking
communities, delivering to them the market intelligence, insight, and
knowledge they require to drive business growth.

Matthew is responsible for all of the data and market reporting that IMRG publish. He produces the IMRG CapGemini Retail Index which is the largest and longest running eCommerce benchmark in the UK.

Matthew also regularly provides data presentations to our retail members explaining the latest trends in ecommerce. Matthew is the first point of contact for our retail members.

He has valuable retail experience having worked as an analyst for a top UK retailer and at one the largest online marketplaces in the world.

Milita is an assistant analyst with an academic background on finance and business analytics. She is responsible for liaising with retail members to ensure accurate and consistent data collection and unifying complex data sets to analyse for IMRG'S market reporting.

Neil Kuschel is our cross border insight consultant, specialising in e-commerce technology. He has over 12 years hands on experience helping UK and European brands expand through improving their cross border D2C experience.

He was CEO Europe for Global-e, the worlds leading cross border platform, for 5 years. He joined the company in 2017, playing a leading role in growing the business from 64 live retailers to over 1000 in 2022 and processing $2.4bn in cross border sales, with a successful IPO in 2021.

Prior to joining Global-e, Neil had a 20-year career with DHL, working in Europe, Middle East and Africa, culminating with the role of VP Sales for DHL UK, where he held responsibility for all UK Sales activities.

He holds a BA (Hons) Degree in Economics from the University of Sheffield, UK; is a regular skier; a passionate rugby fan, and a decidedly average golfer!

Tom manages all aspects of IMRG’s operations and CRM. His role includes the production and delivery of IMRG’s busy programme of virtual and in-person events, webinars and social media casts, and he overseas creative production for IMRG’s reports, blogs and other membership output.

Masha is supporting IMRG in delivering the insight programme for the ever changing payments environment as well as providing valuable advice to members on the latest developments in the payments industry.

She is a Principal Consultant at Payment Options Ltd and also a Board Advisor to Limonetik as well as a Non Executive Director at two UK fintechs: PaySME and Trust Payments. She brings over two decades of experience working within the payments industry and prior to consulting held a number of senior appointments within the payments industry including at MasterCard, Visa, Microsoft, Cybersource and Ingenico.

Her core focus is within online and omnichannel payments and she has a track record in delivering complex payment solutions for a broad range of merchants from Enterprise to SMEs as well as for Payment Facilitators and Marketplaces. Masha is a frequent speaker at conferences, events and webinars as well as making appearances on BBC and in various publications such as Financial Times and the ES and a broad range of technology press.