Search

Citizens Advice: online shopping and disabled consumers

Citizens Advice: online shopping and disabled consumers

10/12/2018

Online shopping and delivery services are particularly important for people with disabilities - it can be far more convenient or time-saving to shop online than navigate the high street. However, our research found that these services are often not up to scratch.

Read more »

How to improve productivity and reduce your cost-to-serve

How to improve productivity and reduce your cost-to-serve

10/12/2018

In times of increased demand, retailers may experience issues with resources, delivery and packing capabilities, which may affect their productivity. Learn how to protect your productivity and reduce your cost-to-serve in the Black Friday and Christmas peak.

Read more »

Can retailers survive Christmas without click and collect?

Can retailers survive Christmas without click and collect?

05/12/2018

On paper, click and collect looks like a means to a greater yield at Christmas, while also taking pressure off the burdened delivery service and driving footfall to high street stores. But is it as simple as that? Is it vital to offer click and collect at Christmas to make the most of the gifting period, or is it simply a gimmick, particularly with next-day delivery posting record figures this year? We approached our community of experts for their insight.

Read more »

IMRG Online Retailer Interview: Mamas & Papas

IMRG Online Retailer Interview: Mamas & Papas

30/11/2018

In this retailer Q&A, we spoke to Chris about showrooms, one-hour click and collect, and pre-emptive purchasing.

Read more »

Should every retailer be advertising on social media?

Should every retailer be advertising on social media?

28/11/2018

For retailers, the sheer volume of activity on social media makes it seem like an advantageous route to increase traffic and exposure. But is this truly the case? Are social media users looking to interact with retailers, and even shop, on the platforms? And, if so, to what extent is having a presence on social media a lucrative investment for retailers? We approached our community of experts for their insight.

Read more »

4 Lessons from Black Friday 2018 (based on retailers' sales data)

4 Lessons from Black Friday 2018 (based on retailers' sales data)

28/11/2018

Black Friday is once again in the rear-view mirror for retailers and now the post-mortem takes place, to understand what happened (and when), how it’s changed again (as it seems to do every year) and what all this tells us about where it’s heading next. This article shares a few of IMRG’s observations from the frantic online retail Black Friday period 2018.

Read more »

Show more results

Join thousands of other Online Retail professionals

Get unique insights straight to your inbox for free, and improve your understanding of online retail. Subscribe to Online Retail Weekly now.