This report, with the help of Justt, looks at how big an issue chargebacks are for UK retailers, how often customers trigger them, and how this issue has evolved alongside higher online volumes due to the pandemic.

We asked 1,000 UK-based customers (representative sample, aged 18+) about their experiences with credit card chargebacks and their shopping habits. The research was conducted on 4 May 2022.

This helped us build a clearer picture of customer behaviour and the threat posed to online retailers by chargeback claims.

Key Takeaways:

  • IMRG Icons-22

    Customer Habits

    What does the data tell us about consumer behaviour regarding chargebacks?

  • IMRG Icons-14

    Buy Now Pay Later

    What does the data show for BNPL chargebacks?

  • IMRG Icons-27

    Protecting The Retailer & The Customer

    How can you best toe the line between keeping the customer happy and protecting yourself financially?

  • Download full report