We are thrilled to present you with our ‘Build Lasting Customer Connections With Better Digital Experiences’ report, supported by Epsilon.

Time and again we hear retailers speak of the perils of operating an ecommerce business around times of turbulence and changes in customer behaviour, such as with the Covid-19 pandemic and the cost-of-living crisis in the UK.

By questioning 1000 UK respondents on their customer experience preferences, retailers can be better equipped to optimise their performance and improve customer loyalty ahead of peak trading.

Key themes of this report include:

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    Revolutionising the customer experience

    What are the type of experiences customers get and expect?

  • What customers want from their experience online versus in-store

    Find out the elements customers find most important online and in-store.

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    Strategies to improve customers’ interest in your online retail business

    What type of information interests customers the most?

  • Download full report