Returns are a reality for any retail business that deals with customers. While it’s important to accommodate customer returns when necessary, high volumes of returns, especially during busy sales periods, can have a significant impact on a retailer’s profit margins.

With the recent trend of charging for returns gaining traction, it’s important for retail businesses to consider whether implementing such a policy is the right approach for them.

IMRG partnered with ReBound to conduct a comprehensive survey to spot return data trends across popular UK retailers and uncover how they really feel about returns. The survey included qualitative, open questions as well as quantitative, multiple choice questions to get a full picture of the returns landscape.

Download this report to find out:

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    Prioritising return reduction?

    How do retailers currently rate the importance of reducing returns for their business?

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    How can retailers make the returns process more sustainable?

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    Charging for returns

    Do retailers currently charge for returns, or are they planning to?

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