IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against the clock to quiz our special guest experts around key issues facing the industry.

This weeks topic was ‘Prioritising Customer Retention & Loyalty During Peak 2022’ with Natalie Sherman, Product Marketing Manager at parcelLab, answering questions such as: What focus should retailers put on existing / loyal customers during peak? What can they do to inspire loyalty during peak? What tips can you share to strengthen performance in those areas?