We’re delighted to present you with IMRG’s UK Consumer Home Delivery Review 2022/23, supported by Huboo.
Our survey tracks the level of customer satisfaction and expectation regarding online delivery. Now in its 14th year, our trend lines have mapped over a decade of customer feedback, before, and after, the pivotal UK lockdowns.
Our thorough review is a crucial tool for shaping retailer’s strategies, informing the delivery proposition, reacting to changes in consumer behaviour, and anticipating future needs. In the past 14 years, our review has created a unique place for itself within online delivery research, as we get to the heart of what it is that customers are looking for. With more than a decade of trend data, for many of our question outcomes, our report reveals the ever-evolving delivery landscape, and provides invaluable context for every new question that becomes relevant, year after year.
Download this report to find out: