IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against the clock to quiz our special guest experts around key issues facing the industry.

This weeks topic was ‘5 Things Shoppers Want From the Returns Experience’, with Laura Garrett, Divisional Marketing Manager at ReBound Returns, answering questions such as: What have you found shoppers really want from a returns experience? How have these expectations changed in recent years? & Are free returns a must-have; are some retailers moving away from them?