IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against the clock to quiz our special guest experts around key issues facing the industry.

This weeks topic was ‘How Retailers Can Deal With Customer Pay Disputes’, with Monica Eaton-Cardone, COO, Founder at , answering questions such as: What is a chargeback and how big a problem are they? What legal rights do customers have in triggering them? & What approach should retailers take to get a handle on chargebacks?