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Your partner in end-to-end post-purchase excellence!
Trusted by over 550+ brands worldwide such as IKEA, Bose, Farfecth, and Nespresso.

The most flexible and configurable solution for brands that demand the best and want to:

  • Increase Conversions
  • Reduce Costs
  • Streamline Returns
  • Generate More Revenue

1. Post-Purchase Communications

Keep customers proactively informed during the delivery and returns journey

2. Order Status Page

No compromises on customer experience. Reduce service costs. Get more conversions.

3. Customer Service Hub

Empower your agents to deliver better post-purchase customer service. Connect your post-purchase data (order, tracking, communications) with your customer service tools and get: - increased productivity - reduced handle time - happier agents and customers

4. Deliver Date Promise

Display order delivery estimates on product and checkout pages. - Remove package delivery time uncertainty. - Reduce customer service costs. - Recover from missed promises.

5. Retunrs & Warranty

Deliver the e-commerce returns solution your customers really want. - Reduce returns. - Recover revenue. - Accelerate repeat purchases.

6. Logistics Reporting

Understand your logistics performance from order to door to return. Find out where you fall short of customer promises and make improvements for a better post-purchase customer experience.
How to Refine Your Returns Strategy to Increase Customer Satisfaction

By Anton Eder, Co-Founder and Chief of Staff at parcelLab Retailers are already gearing up for what is expected to…

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Growth Unlocked: Discover How to Get Your Customers to Add to Their Basket

By Ellie-Rose Davies, Content Executive at IMRG IMRG data shows that the average number of customers who add items to…

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Let’s BeReal About The Power Of Social Commerce

By Ellie-Rose Davies, Content Executive at IMRG Recent IMRG research reveals that 75.7% of customers always or often use social media…

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Check It Out: Tactics To Offer A Unique Checkout Experience

By Ellie-Rose Davies, Content Executive at IMRG The cost-of-living crisis has increased buyers’ hesitancy, leading to skyrocketing checkout bounce rates…

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Ecommerce H1 Review: What Happened & What’s Coming?

  By Ellie-Rose Davies, Content Executive at IMRG   IMRG data reveals what happened in H1 As seen in IMRG’s…

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Optimise Your Data & Hit Key Customer Touchpoints

  By Ellie-Rose Davies, Content Executive at IMRG Too often are retailers looking to improve their online performance and meet…

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A fresh start for ecommerce? 3 Key predictions for online retail

  By Emily Black, Content Executive and Analyst at IMRG As we near the second quarter of 2022, the geo-political…

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Retail and Covid-19: 5 key delivery and returns talking points

With the shops that were temporarily shuttered due to the coronavirus all set to open up again over the coming weeks, albeit with stricter restrictions on visitor numbers and all sorts of health and safety features, how much share of their sales will online have taken?

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Coronavirus impact: where will automation in retail be accelerated?

Some retailers are using automation in warehouses or delivery, but so many retailer processes – in stores, online, and throughout head offices – have the potential to be automated. For this week’s blog we wanted to assess what impact the coronavirus pandemic may have on retail’s relationship with automation.

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The Power of Online Reviews

IMRG’s Customer Week, in June, drew attention to many things – but one key message emanating from the commentary was the need for retailers to ensure the voice of the shopper is built into their operations.

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Email marketing for goodness’ sake

Brands’ actions matter, and much of where customers will get a flavour of a brand’s thinking or attitude is through their email communications.

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Is a click & collect Christmas on the cards?

Busy Christmas markets and shopping street scenes in December seem somewhat utopian, right now. With traffic restrictions in shops, and consumers are getting comfortable online, the certainty involved with scheduling a collection slot seems to make sense.

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8 warehouse factors for retailers to think about

In short, fulfilment is in fashion. The back end is increasingly front and centre. And with online retail significantly up on last year, demand for warehousing space is growing, and retailers continue to prioritise DC planning.

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Will more multichannel retailers go online-only?

There are many questions raised by such a shift in model, not least how should businesses following this route shape themselves, and what will be required to succeed as a multichannel-turned-pureplay retailer? We discussed it with IMRG members, to gauge their views.

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What to do when a three-year eCommerce plan becomes the here and now

The question now is how do retail execs make the most of the current situation or continue to adapt to cater for the ongoing digital shift?

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Holiday Blues: How Has The Supply Chain Fared This Christmas?

  By Emily Black, Content Executive and Analyst at IMRG In 2021, no retailer was safe from the knock-on effects…

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How retailers can alleviate the impact of Covid-19 on customer experience

The influx of online sales, and the challenges that have arisen as a result, mean that it is even more important than usual that retailers offer customers the best possible customer experience.

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Lessons learnt from Lockdown 1.0

What do e-commerce businesses need to do to thrive, now that Cyber Week and much of the Christmas shopping period will be fully online?

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