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By Anton Eder, Co-Founder and Chief of Staff at parcelLab Retailers are already gearing up for what is expected to…
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By Ellie-Rose Davies, Content Executive at IMRG IMRG data shows that the average number of customers who add items to…
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By Ellie-Rose Davies, Content Executive at IMRG Recent IMRG research reveals that 75.7% of customers always or often use social media…
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By Ellie-Rose Davies, Content Executive at IMRG The cost-of-living crisis has increased buyers’ hesitancy, leading to skyrocketing checkout bounce rates…
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By Ellie-Rose Davies, Content Executive at IMRG IMRG data reveals what happened in H1 As seen in IMRG’s…
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By Ellie-Rose Davies, Content Executive at IMRG Too often are retailers looking to improve their online performance and meet…
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By Emily Black, Content Executive and Analyst at IMRG As we near the second quarter of 2022, the geo-political…
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With the shops that were temporarily shuttered due to the coronavirus all set to open up again over the coming weeks, albeit with stricter restrictions on visitor numbers and all sorts of health and safety features, how much share of their sales will online have taken?
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Some retailers are using automation in warehouses or delivery, but so many retailer processes – in stores, online, and throughout head offices – have the potential to be automated. For this week’s blog we wanted to assess what impact the coronavirus pandemic may have on retail’s relationship with automation.
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IMRG’s Customer Week, in June, drew attention to many things – but one key message emanating from the commentary was the need for retailers to ensure the voice of the shopper is built into their operations.
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Brands’ actions matter, and much of where customers will get a flavour of a brand’s thinking or attitude is through their email communications.
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Busy Christmas markets and shopping street scenes in December seem somewhat utopian, right now. With traffic restrictions in shops, and consumers are getting comfortable online, the certainty involved with scheduling a collection slot seems to make sense.
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In short, fulfilment is in fashion. The back end is increasingly front and centre. And with online retail significantly up on last year, demand for warehousing space is growing, and retailers continue to prioritise DC planning.
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There are many questions raised by such a shift in model, not least how should businesses following this route shape themselves, and what will be required to succeed as a multichannel-turned-pureplay retailer? We discussed it with IMRG members, to gauge their views.
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The question now is how do retail execs make the most of the current situation or continue to adapt to cater for the ongoing digital shift?
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By Emily Black, Content Executive and Analyst at IMRG In 2021, no retailer was safe from the knock-on effects…
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The influx of online sales, and the challenges that have arisen as a result, mean that it is even more important than usual that retailers offer customers the best possible customer experience.
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What do e-commerce businesses need to do to thrive, now that Cyber Week and much of the Christmas shopping period will be fully online?
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