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ParcelLab
We connect online retailers with their customers to help them exceed the limits of the best possible shopping experienceWith real-time monitoring of every single order, we identify relevant events for the customer and enable a personal, individual and emotional customer communication – supported by machine learning.
A fresh start for ecommerce? 3 Key predictions for online retail
By Emily Black, Content Executive and Analyst at IMRG As we near the second quarter of 2022, the geo-political…
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Retail and Covid-19: 5 key delivery and returns talking points
With the shops that were temporarily shuttered due to the coronavirus all set to open up again over the coming weeks, albeit with stricter restrictions on visitor numbers and all sorts of health and safety features, how much share of their sales will online have taken?
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Coronavirus impact: where will automation in retail be accelerated?
Some retailers are using automation in warehouses or delivery, but so many retailer processes – in stores, online, and throughout head offices – have the potential to be automated. For this week’s blog we wanted to assess what impact the coronavirus pandemic may have on retail’s relationship with automation.
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The Power of Online Reviews
IMRG’s Customer Week, in June, drew attention to many things – but one key message emanating from the commentary was the need for retailers to ensure the voice of the shopper is built into their operations.
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Email marketing for goodness’ sake
Brands’ actions matter, and much of where customers will get a flavour of a brand’s thinking or attitude is through their email communications.
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Is a click & collect Christmas on the cards?
Busy Christmas markets and shopping street scenes in December seem somewhat utopian, right now. With traffic restrictions in shops, and consumers are getting comfortable online, the certainty involved with scheduling a collection slot seems to make sense.
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8 warehouse factors for retailers to think about
In short, fulfilment is in fashion. The back end is increasingly front and centre. And with online retail significantly up on last year, demand for warehousing space is growing, and retailers continue to prioritise DC planning.
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Will more multichannel retailers go online-only?
There are many questions raised by such a shift in model, not least how should businesses following this route shape themselves, and what will be required to succeed as a multichannel-turned-pureplay retailer? We discussed it with IMRG members, to gauge their views.
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What to do when a three-year eCommerce plan becomes the here and now
The question now is how do retail execs make the most of the current situation or continue to adapt to cater for the ongoing digital shift?
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Holiday Blues: How Has The Supply Chain Fared This Christmas?
By Emily Black, Content Executive and Analyst at IMRG In 2021, no retailer was safe from the knock-on effects…
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How retailers can alleviate the impact of Covid-19 on customer experience
The influx of online sales, and the challenges that have arisen as a result, mean that it is even more important than usual that retailers offer customers the best possible customer experience.
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Lessons learnt from Lockdown 1.0
What do e-commerce businesses need to do to thrive, now that Cyber Week and much of the Christmas shopping period will be fully online?
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