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Contact us: press@imrg.org /  +44(0) 203 696 0980.

Better returns and in-transit info key to improving online delivery experiences

Better returns and in-transit info key to improving online delivery experiences

22/09/2017

An IMRG study of online retail delivery and consumer expectation, supported by BluJay, has emphasised the importance of a returns service that offers convenience, as well as access to better in-transit information about their order.

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August online retail growth strongest of 2017 so far

August online retail growth strongest of 2017 so far

18/09/2017

UK online retail sales were up +16.4% year-on-year (YoY) in August, according to the latest figures from the IMRG Capgemini Online Retail Sales Index. This makes August the best month for online retail growth so far in 2017.

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Share of online retail orders going to EU at 4-year high

Share of online retail orders going to EU at 4-year high

21/08/2017

Online retail delivery order volumes were up +16.5% year-on-year in July, according to the latest data from the IMRG MetaPack UK Delivery Index. The growth in volume of parcels outstripped online retail sales revenue growth in July (which was up +11% ), suggesting that discounting during the summer sales period may have accounted for a significant portion of those sales.

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Impact of Amazon Prime Day evident in July online retail sales

Impact of Amazon Prime Day evident in July online retail sales

15/08/2017

UK online retail sales were up +11% year-on-year (YoY) in July, according to the latest figures from the IMRG Capgemini e-Retail Sales Index. This was the lowest July growth rate for the Index in four years (since July 2013), although it was building on a high growth rate recorded in July last year (when it was +18.6%). Growth for online sales so far in 2017 (Jan-Jul) is +12%.

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Second-lowest June growth for online retail sales since 2001

Second-lowest June growth for online retail sales since 2001

19/07/2017

UK online retail sales were up +9.5% year-on-year (YoY) in June, according to the latest figures from the IMRG Capgemini e-Retail Sales Index. This was the second-lowest June growth rate for the Index since 2001 (only time it has been lower in June was 2014, when it was +9.3%). It was also the first time growth has dipped into single-digit territory since October 2015.

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Proportion of online retail orders going to EU at highest rate for four years

Proportion of online retail orders going to EU at highest rate for four years

27/06/2017

Online retail delivery order volumes were up 13.9% year-on-year in May, according to the latest data from the IMRG MetaPack UK Delivery Index. This follows a slow-down in growth in April, which may have been influenced by the surprise announcement of the general election, in addition to the timing of the bank holidays this year, possibly delaying some April dispatches into May.

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Summer wardrobes go unsorted following record low growth for online clothing sales in May

Summer wardrobes go unsorted following record low growth for online clothing sales in May

20/06/2017

UK online retail sales were up +10.2% year-on-year (YoY) in May, according to the latest figures from the IMRG Capgemini e-Retail Sales Index. This was the lowest growth rate for the Index since October 2015 (when it was +8.7%), with the surprise announcement of the general election and rising inflation likely to have been key influencing factors.

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Easter and election influence online sales growth in April

Easter and election influence online sales growth in April

17/05/2017

UK online retail sales were up +13.9% year-on-year (YoY) in April, according to the latest figures from the IMRG Capgemini e-Retail Sales Index. It was only up +4.3% on March when a higher rate might have been expected.

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A record monthly increase for March delivery volumes

A record monthly increase for March delivery volumes

25/04/2017

March saw the steepest month-on-month growth in the history of the IMRG MetaPack UK Delivery Index, with volumes up +18.7% on February 2017 and +22.7% on March 2016.

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Solid Growth For Online Sales As Average Spend Through Mobile Devices Rises

Solid Growth For Online Sales As Average Spend Through Mobile Devices Rises

21/04/2017

UK online retail sales were up +13% year-on-year (YoY) in March, according to the latest figures from the IMRG Capgemini e-Retail Sales Index. This represents a solid performance as Easter fell in March in 2016 while it was in April this year.

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On-time rates down, even as next-day delivery continues to rise

On-time rates down, even as next-day delivery continues to rise

29/03/2017

The percentage of orders arriving on-time (ie meeting the shopper’s delivery expectation) was down by -1.2 percentage points last month, compared with February 2016. January’s on-time rate was also down year-on-year (-0.8%)

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Online retail sales up 15%, but growth through smartphones slowing

Online retail sales up 15%, but growth through smartphones slowing

20/03/2017

UK online retail sales were up +15% year-on-year (YoY) in February, according to the latest figures from the IMRG Capgemini e-Retail Sales Index, building on solid growth in February 2016 (+16%). For the second month running, the average basket value was at a seven-year high for that month of the year.

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Agenda Announced for eCommerce Worldwide Cross-Border Summit Excel, London 24 May 2017

Agenda Announced for eCommerce Worldwide Cross-Border Summit  Excel, London 24 May 2017

10/03/2017

The agenda has been announced for the eCommerce Worldwide Cross-Border Summit – supported by IMRG – and it boasts a wealth of retail experts with years of experience between them in expanding their brands overseas.

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Cross-border online retail demand remains high entering 2017

Cross-border online retail demand remains high entering 2017

27/02/2017

Online retail order growth was up 11.3% year-on-year in January, according to the latest data from the IMRG MetaPack UK Delivery Index. Growth in January was also down -32.1% on December, in line with the established pattern at this time of year.

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Highest average January spend for online retail in seven years

Highest average January spend for online retail in seven years

17/02/2017

UK online retail sales were up +12% year-on-year (YoY) in January, according to the latest figures from the IMRG Capgemini e-Retail Sales Index. This represents a steady start to the year for online sales, having built on a solid performance in January 2016.

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The growth of next day deliveries in the UK

The growth of next day deliveries in the UK

24/01/2017

The latest data from IMRG and MetaPack reveals that the typical delivery timeframe appears to be shrinking – as next-day delivery services are accounting for a greater share of online orders.

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UK online sales exceed £130 billion in 2016, fuelled by sales growth on smartphones

UK online sales exceed £130 billion in 2016, fuelled by sales growth on smartphones

16/01/2017

£133bn was spent online with UK retailers in 2016. The results demonstrate an exceptional performance for online retail in 2016, exceeding IMRG and Capgemini’s forecast of 11% growth for the year and unexpectedly reversing a trend of declining growth rates over the past few years.

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Black Friday discounting sees lowest ever basket value for electricals

Black Friday discounting sees lowest ever basket value for electricals

20/12/2016

The IMRG Capgemini eRetail Sales Index has revealed the extent to which retailers slashed prices on Black Friday weekend, with the Index recording tumbling average basket values for numerous online retail sectors.

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IMRG Christmas Day online sales forecast 2016

IMRG Christmas Day online sales forecast 2016

14/12/2016

IMRG, supported by SimilarWeb data, estimates that total spend on online retail sites on Christmas Day will reach £805m* – a +10.1% increase on the £728m spent on the same day in 2015.

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IMRG – Black Friday online sales performance update

IMRG – Black Friday online sales performance update

29/11/2016

IMRG, supported by SimilarWeb data, estimates that total spend on online retail sites on Black Friday 2016 was £1.23bn* – a +12.2% increase on the £1.1bn spent on the same day in 2015 and almost a quarter lower than the original forecast growth of +16%.

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