• In June 2023, UK online retail sales reported a -1.2% Year-on-Year (YoY) decline
  • Month-on-Month (MoM) the total market increased by +1.4% on May
  • Traffic experienced positive growth for the first time in seven months (+1.9% YoY)
  • Small appliances achieved spectacular growth in June, at +47.1% YoY

11th July 2023 – June reported a decline in online retail revenue of -1.2% YoY, the 26th month in a row that growth has been negative or flat; that is according to IMRG’s Online Retail Index which tracks the online sales performance of 200 retailers in the UK. From a MoM perspective, total online market revenue increased +1.4% on June, which is in line with the growth trend for this time of year.

Promisingly, the traffic metric, after seven months of decline, experienced positive growth in June, at +1.9% YoY. From a MoM perspective, traffic increased by +5.4% from May, which reveals greater customer interest and hints to the positive impact communal celebrations have on trading, such as Father’s Day and Pride.

One explanation for increased traffic on retail sites and a reasonable, if still just negative, performance for revenue relates to the weather. It took until June for reliably warm weather to arrive this year, and when it did, it was a heatwave and the hottest June on record, which has a big impact on demand in some categories such as garden (+10% YoY) and clothing which, while still down -2.3% YoY, saw some positive weeks in a year where growth has been very tough to find in that category. Footwear was positive however, at +0.7% YoY.

Traffic performance isn’t always synonymous with revenue performance, proven by the example of small appliances which has seen a decrease in traffic throughout 2023 relative to 2022. Since March 2022, YoY revenue has grown for small appliances, achieving +47.1% in June 2023, and within the last month, there has been a 32.3 percentage point increase in revenue for this subcategory. This implies that customers know what type of air fryer or kettle they want and are less likely to browse around.

Andy Mulcahy, strategy and insight director, IMRG: “Following the pandemic boom, when lockdowns drove huge surges in online purchases and it appeared possible that its penetration into retail overall had rocketed forward several years, the market has actually been in decline ever since. However, while negative growth has become normalised, the trend lines are heading back toward positive growth again, likely in time for the most important time of the year for retail – Black Friday and Christmas. Provided, of course, the looming mortgage crisis doesn’t blow everything off target again.”

About the ‘IMRG Online Retail Index’

The IMRG Online Retail Index, which was started in April 2000, tracks ‘online sales’, which we define as ‘transactions completed fully, including payment, via interactive channels’ from any location.

About IMRG

For over 20 years, IMRG (Interactive Media in Retail Group) has been the voice of online retail in the UK. We are a membership community comprising businesses of all sizes – multichannel and pureplay, SME and multinational, and solution providers to industry. We support our members through a range of activities – including market tracking and insight, benchmarking and best practice sharing. Our indices provide in-depth intelligence on online sales, mobile sales, delivery trends and over 80 additional KPIs. Our goal is to ensure our members have the information and resources they need to succeed in rapidly-evolving markets – both domestically and internationally.

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