Acquisition & Retention
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Retailers’ insights, expected trends, and winning strategies
We’re excited to share our ‘eCommerce Growth Report 2025’ supported by industry expert Shopify. This report reveals retailers’ expectations for…
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Black Friday and Christmas Review 2024
We are excited to share the results of our study in collaboration with Corvidae & Ecommpay, detailing Black Friday and…
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The State Of Retail Email Marketing
We are excited to share the results of our email study in collaboration with GetResponse, detailing the state of retail…
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Black Friday 2024: A Full Virtual Recap
Watch IMRG’s first webinar of the new year, as we dive into the key insights and takeaways from Black Friday…
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Already a member? Login to view now Virtual Peak Connect 2024
Peak Connect Virtual 2024 is your gateway to staying ahead during the Black Friday period. Whether you’re refining existing strategies…
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Virtual Customer Connect 2024
Customer Connect Virtual is an extended webinar revealing the latest insights and strategies from ecommerce leaders and experts. Watch this…
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Peak Connect Virtual 2023
This is the recording of Peak Connect Virtual 2023. Peak Connect Virtual 2023 is here to help you overcome challenges…
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Build Lasting Customer Connections With Better Digital Experiences
We are thrilled to present you with our ‘Build Lasting Customer Connections With Better Digital Experiences’ report, supported by Epsilon.…
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Weekly Retail Data Show #156
In this week’s Retail Data Show we look at: August week 3 online performance Understanding social commerce with Bazaarvoice Snippets…
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The Power Of Personalisation & AI In Ecommerce
It is with great pleasure to present you with ‘The Power Of Personalisation And AI In Ecommerce’ report, supported by…
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Weekly Retail Data Show #152
In this week’s Retail Data Show we look at: July week 3 online performance Logistics: preparing for peak Email opt-ins…
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Already a member? Login to view now Weekly Retail Data Show #151
In this week’s Retail Data Show we look at: July week 2 online performance Why AI alone isn’t a silver…
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Ecommerce Leaders’ Opinions On Growth Strategies For 2023
We are thrilled to present you with our ‘Ecommerce Leaders’ Opinions On Growth Strategies For 2023’ report, supported by Glopal,…
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Customer Acquisition & Retention – An Optimisation Guide 2023
We are delighted to present you with our ‘Customer Acquisition and Retention – An Optimisation Guide 2022/3’ report, supported by…
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Customer Connect Virtual 2023
This is the recording of Customer Connect Virtual 2023. In this special edition of our weekly data show, we revealed…
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Fashion Connect Virtual 2023
This is the recording of day 2 of Fashion Connect 2023. In this recording we discuss key industry topics, considering…
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Quickfire Q&A – How Retailers Can Improve Their Customer Experience?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #109
In this week’s Retail Data Show we review the first week of August and ABV rates, detail cookie usage and…
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Virtual Customer Connect 2022
This is the recording of day 2 of Customer Connect 2022. We look at how you can effectively navigate the…
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Acquisition & Retention Video 1 – Marketing Channels and ABV
IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…
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Acquisition & Retention Video 2 – Conversion Rates
IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…
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Acquisition & Retention Video 3 – ABV and CVR
IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…
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Acquisition & Retention Video 4 – Cookies
IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…
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Acquisition & Retention Video 5 – Marketing Consent
IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…
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Acquisition & Retention Video 6 – Analytics Package
IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…
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Acquisition & Retention Video 7 – Loyalty Schemes
IMRGs Customer Acquisition and Retention study focuses on three main areas – marketing channels, cookies and loyalty. The insights will…
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Already a member? Login to view now Weekly Retail Data Show #98
In this week’s Retail Data Show, with special guests BigCommerce, Blueshift, Epsilon Abacus, Infobip, we review the first week of…
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Optimising Customer Acquisition and Retention
IMRG conducted a survey to gather information on customer acquisition and retention with the aim to provide industry benchmarks and…
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Virtual Delivery Summit 2022: Video Recording
This is the recording of day 2 of Delivery Summit 2022, with insight covering topics such as fast delivery, what…
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Quickfire Q&A – Direct Mail Marketing – Find Subscribers That Stick
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #93
In this week’s Retail Data Show, with special guests Brightcove, Nest Performance, Productsup and Talkdesk, we look at whether the…
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Quickfire Q&A – Delivering Ecommerce Videos That Convert
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Quickfire Q&A – Optimising Paid Social Performance
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Quickfire Q&A – Incremental Measurement & Attribution
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Customer Acquisition & Retention Video 1 – Market Benchmarks
This video reveals the market average rates for acquiring new customers and shows in detail which product sectors and company…
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Customer Acquisition & Retention Video 2 – Email
This video reveals the industry average open rates and click through rates for different types of email segmentation. It also…
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Customer Acquisition & Retention Video 3 – Voucher Codes
This video shows the effectiveness of voucher codes in acquiring new customers and how often existing customers use them. It…
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Retail – Driving Customer Loyalty In A Digital Era
Supported by Emarsys Summary Much has been written about the massive changes that the pandemic has wrought on to the…
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Quickfire Q&A – Subscriptions Models in Ecommerce
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data expert, Andy Mulcahy, goes…
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The 3 pillars of customer loyalty
Supported by Epsilon Summary Last year was a tough one for retailers globally. As coronavirus-enforced national and regional lockdowns were…
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