Delivery & Supply Chain
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Virtual Delivery Connect 2024
By watching IMRG Delivery Connect Virtual, ecommerce leaders can stay abreast of the latest trends and developments in online delivery,…
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Consumer Home Delivery Report 2023/4
We are delighted to present you with our ‘Consumer Home Delivery’ report, supported by nShift. We are now in our…
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IMRG Delivery Service Index
We are delighted to present you with our brand new ‘IMRG Delivery Service Index’ report, supported by nShift. During May…
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Weekly Retail Data Show #160
In this week’s Retail Data Show we look at: How the market performed for the month of September. How ecommerce…
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Peak Connect Virtual 2023
This is the recording of Peak Connect Virtual 2023. Peak Connect Virtual 2023 is here to help you overcome challenges…
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Customer Acquisition & Retention – An Optimisation Guide 2023
We are delighted to present you with our ‘Customer Acquisition and Retention – An Optimisation Guide 2022/3’ report, supported by…
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Consumer Home Delivery Review 2022/23
We’re delighted to present you with IMRG’s UK Consumer Home Delivery Review 2022/23, supported by Huboo. Our survey tracks the…
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Delivery Connect Virtual 2023
This is the recording of Delivery Connect Virtual 2023. This event was filled with insightful discussions on best delivery practices.…
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Last Mile Delivery: What Consumers Want In 2023 & How Retailers Can Take Control
After a profoundly enigmatic, tumultuous, and perhaps even anxiety-ridden peak period, where many retailers struggled to meet delivery demands due…
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Fashion Connect Virtual 2023
This is the recording of day 2 of Fashion Connect 2023. In this recording we discuss key industry topics, considering…
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Quickfire Q&A – The Power of Localised Payment Methods
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Quickfire Q&A – Is Click & Collect Back To Normal After The Pandemic?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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International Delivery Video 1 – Adoption Rates
This video series explores the adoption rates and delivery timeframes for international delivery based on research across 300 websites in…
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International Delivery Video 2 – Speed & Cost for Standard Delivery
This video series explores the adoption rates and delivery timeframes for international delivery based on research across 300 websites in…
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International Delivery Video 3 – Speed & Cost for Express Delivery
This video series explores the adoption rates and delivery timeframes for international delivery based on research across 300 websites in…
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Cross Border Commerce: Insight Into International
IMRG conducted a survey to establish what countries retailers were delivering to, whether they offered cross border commerce, and in…
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Weekly Retail Data Show #100
In this week’s Retail Data Show we review the third week of May’s market results, we cover the findings of…
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Virtual Delivery Summit 2022: Video Recording
This is the recording of day 2 of Delivery Summit 2022, with insight covering topics such as fast delivery, what…
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Already a member? Login to view now Weekly Retail Data Show #94
In this week’s Retail Data Show, with special guests Avalara, we review the latest results from the month of March,…
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Quickfire Q&A – What is Frictionless Logistics in Ecommerce and Why is it Important
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #92
In this week’s Retail Data Show, with special guests Scurri, we look at how COVID-19 has effected the retail market…
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Already a member? Login to view now Weekly Retail Data Show #91
In this week’s jam-packed Retail Data Show, with special guests Avalara, Apptus, Salsify and Talkdesk, we look at the latest…
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Quickfire Q&A – How can ‘Out of Home’ deliveries compliment the new hybrid working model
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Quickfire Q&A – Trends Impacting Online Delivery
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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How Supply Chain and Cyber Threats Are Impacting Digital Channels
Supported by Lockton Major changes in consumer demands and behaviour over the last two years have triggered a transformation in…
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The Checkout Study 2021 Video 1 – Delivery Pages
An extensive look into how the structure and functionalities of retailers websites influences checkout conversion. An analysis of how different…
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UK Consumer Home Delivery Review 2021
Supported by nShift & Maru We’re delighted to bring you IMRG’s UK Consumer Home Delivery Review, 2021/22. Our survey tracks…
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Quickfire Q&A – Successful Inventory Management
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Quickfire Q&A – The State Of Online Delivery
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data expert, Andy Mulcahy, goes…
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Smartphone Customer Funnel video 5 – Checkout Delivery
This video examines how offering free and fast delivery impacts conversion rates for smartphone users.
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Checkout Optimisation Video 2 – Delivery Section
The second video in the Checkout Optimisation series examines best practice used in delivery selection at the checkout stage. You’ll…
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Quickfire Q&A – The Importance of Personalised Delivery Experiences
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data expert, Andy Mulcahy, goes…
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Five charts illustrating the state of online delivery
Summary On 21-22 April 2021, IMRG ran a virtual summit focusing on online delivery and how it has been impacted…
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Quickfire Q&A – Conversational Commerce in Post Purchase
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data expert, Andy Mulcahy, goes…
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Quickfire Q&A – How has the Pandemic Changed Online Delivery?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data expert, Andy Mulcahy, goes…
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Valuing Home Delivery Review 2021
Supported by Wincanton Summary This is the eighth in the series of the bi-annual IMRG Valuing Home Delivery Review, first…
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What long-term impacts will the coronavirus have on online delivery?
Supported by Amazon Shipping Summary Leading into the coronavirus outbreak, customer expectation around delivery seemed to be hardening. According to…
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Delivery Week 2020 Report
Supported by Avalara Summary Retail delivery and returns propositions continuously evolve, but the coronavirus has shifted customer fulfilment patterns like nothing…
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IMRG UK Click & Collect Review 2020
Supported by Vaimo and Magento, an Adobe Company Summary The IMRG UK Click & Collect Review 2020 is designed to present…
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IMRG Data Report – UK Consumer Home Delivery Review 2019/20
Supported by GFS Summary Welcome to the IMRG UK Consumer Home Delivery Review – 2019/20. Over the past 11 years…
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IMRG Data Report – Online Delivery: Balancing the Books
Supported by GFS Summary What follows is a short thought-piece from IMRG in conjunction with GFS, intended for tier 2 retailers.…
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IMRG Data Report – Online Delivery: Balancing the Strategic Scales
Supported by GFS Summary What follows is a short thought-piece from IMRG in conjunction with GFS, intended for tier 1 retailers.…
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IMRG UK Consumer Home Delivery Review 2018/19
Supported by GFS Summary Welcome to the IMRG UK Consumer Home Delivery Review – 2018/19, which is a landmark edition…
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