Container Cargo ships and containers in shipyard at sunrise.

What do customers actually want when it comes to delivery?

What does good look like in 21st century fashion retail?

What consumers want and how to give it to them

delivery service via modern technology

What constitutes a best-in-class delivery service in 2020?

What can retailers do to improve their environmental image?

 Earth with city lights view from space at night.

How big a priority should cross-border expansion be for retailers?

What did we learn from the peak trading period in 2019?

 Variation of men's newsboy cap & hats on a shelf.

Year-round customer retention strategies will ensure all your ‘peakies’ are blinders

 Many percent signs in different colours over a #000000 city map with focus effect

How can retailers reduce their reliance on discounting?

What are the big things to look out for in 2020?

Black Friday 2019 – What did we learn?

Taking control of your customer experience and why you should follow Nike

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