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The costly grey zone between returns abuse and fraud

The costly grey zone between returns abuse and fraud

Latest Posts
September 9, 2025

By Mike Viscione, Interim New Business Sales Director at ReBound Returns Retailers are losing as much as 2% of gross…

The very best of summer retail campaigns 2025

The very best of summer retail campaigns 2025

Latest Posts
September 3, 2025
 Unlocking global growth: Your blueprint for smarter international expansion

Unlocking global growth: Your blueprint for smarter international expansion

Latest Posts
August 26, 2025

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AI

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Improving the customer experience from the checkout and beyond

Improving the customer experience from the checkout and beyond

AI
 Redefining Paid Media Roles: How AI Shifts the Focus from Execution to Strategy

Redefining paid media roles: How AI shifts the focus from execution to strategy

AI
 Future Of Ecommerce: AI & Dynamic Pricing

Future of eCommerce: AI & dynamic pricing

AI

Black Friday

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Black Friday 2024:

Black Friday 2024: Key trends and observations

Black Friday
 Trends that shaped Black Friday 2024

Trends that shaped Black Friday 2024: From AI to multichannel success

Black Friday
 The Best Festive Marketing in eCommerce: From Black Friday to Christmas (2024)

The Best Festive Marketing in eCommerce: From Black Friday to Christmas (2024)

Black Friday

Checkout Optimisation

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Growing conversion through marketing channel optimisation

Growing conversion through marketing channel optimisation

Checkout Optimisation
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Why Real-Time Price Visibility Is Now Core to Retail Strategy

Checkout Optimisation
 Improving the customer experience from the checkout and beyond

Improving the customer experience from the checkout and beyond

Checkout Optimisation

Cross Border

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Unlocking global growth: Your blueprint for smarter international expansion

Unlocking global growth: Your blueprint for smarter international expansion

Cross Border
 Three ways to ensure fast and accurate global fulfilment

Three ways to ensure fast and accurate global fulfilment

Cross Border
 Optimising eCommerce cross-border performance

Optimising eCommerce cross-border performance

Cross Border

Customer Acquisition and Retention

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Social and environmental initiatives customers expect today

Social and environmental initiatives customers expect today

Customer Acquisition and Retention
 Growing conversion through marketing channel optimisation

Growing conversion through marketing channel optimisation

Customer Acquisition and Retention
 Improving the customer experience from the checkout and beyond

Improving the customer experience from the checkout and beyond

Customer Acquisition and Retention

Customer Experience

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The very best of summer retail campaigns 2025

The very best of summer retail campaigns 2025

Customer Experience
 Growing conversion through marketing channel optimisation

Growing conversion through marketing channel optimisation

Customer Experience
 Improving the customer experience from the checkout and beyond

Improving the customer experience from the checkout and beyond

Customer Experience

Customer Funnel

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Top offers and rewards converting consumers in 2025

Top offers and rewards converting consumers in 2025

Customer Funnel
 Customer acquisition strategies that have proven to work

Customer acquisition strategies that have proven to work

Customer Funnel
 How to make eCommerce products go viral

How to make eCommerce products go viral

Customer Funnel

Data Analysis

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The very best of summer retail campaigns 2025

The very best of summer retail campaigns 2025

Data Analysis
 Combining SEO, Digital PR and CRM to drive sustainable growth

Combining SEO, Digital PR and CRM to drive sustainable growth

Data Analysis
 Ways to improve UX on eCommerce websites

Ways to improve UX on eCommerce websites

Data Analysis

Delivery

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Social and environmental initiatives customers expect today

Social and environmental initiatives customers expect today

Delivery
 Improving the customer experience from the checkout and beyond

Improving the customer experience from the checkout and beyond

Delivery
 Three ways to ensure fast and accurate global fulfilment

Three ways to ensure fast and accurate global fulfilment

Delivery

Fashion

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The type of personalisation customers want in 2025

The type of personalisation customers want in 2025

Fashion
 Trends within fashion and beauty eCommerce

Trends within fashion and beauty eCommerce

Fashion
 Blog Tile

How Is The Luxury Market Accelerating Growth For 2024?

Fashion

Fraud

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Improving the customer experience from the checkout and beyond

Improving the customer experience from the checkout and beyond

Fraud
 How Missed Price Moves Impact Online Retail Conversion

How Missed Price Moves Impact Online Retail Conversion

Fraud
 Ecommerce H1 Review 2025: Key learnings and expectations for H2

Ecommerce H1 Review 2025: Key learnings and expectations for H2

Fraud

Latest

View All Latest Posts
The costly grey zone between returns abuse and fraud

The costly grey zone between returns abuse and fraud

Latest
 The very best of summer retail campaigns 2025

The very best of summer retail campaigns 2025

Latest
 Unlocking global growth: Your blueprint for smarter international expansion

Unlocking global growth: Your blueprint for smarter international expansion

Latest

Marketing

View All Marketing Posts
The very best of summer retail campaigns 2025

The very best of summer retail campaigns 2025

Marketing
 Growing conversion through marketing channel optimisation

Growing conversion through marketing channel optimisation

Marketing
 Beyond the bargain: unlocking full-funnel growth through affiliate

Beyond the bargain: unlocking full-funnel growth through affiliate

Marketing

Multichannel

View All Multichannel Posts
Growing conversion through marketing channel optimisation

Growing conversion through marketing channel optimisation

Multichannel
 Key learnings from Black Friday 2023 to help shape your 2024 strategy

Key Learnings From Black Friday 2023 To Help Shape Your 2024 Strategy

Multichannel
 New Retention Reality: Moving away from email with SMS

The New Retention Reality: Why You Need to Go Beyond Email in 2024 (and How)

Multichannel

Payments

View All Payments Posts
Unlocking global growth: Your blueprint for smarter international expansion

Unlocking global growth: Your blueprint for smarter international expansion

Payments
 Improving the customer experience from the checkout and beyond

Improving the customer experience from the checkout and beyond

Payments
 Cost effective strategies to acquire new customers

Cost effective strategies to acquire new customers

Payments

Peak Period

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eCommerce unwrapped: Key Insights from Christmas and Boxing Day 2024

eCommerce unwrapped: Key Insights from Christmas and Boxing Day 2024

Peak Period
 Dynamic pricing and monitoring black friday

Dynamic Pricing and Price Monitoring Trends Around Black Friday

Peak Period
 AI hallucinations around Black Friday

How to prevent AI hallucinations around Black Friday

Peak Period

Personalisation

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Top offers and rewards converting consumers in 2025

Top offers and rewards converting consumers in 2025

Personalisation
 Customer acquisition strategies that have proven to work

Customer acquisition strategies that have proven to work

Personalisation
 Practical tips for retailers on managing customer reviews

Practical tips for retailers on managing customer reviews

Personalisation

Retail Technology

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Why Real-Time Price Visibility Is Now Core to Retail Strategy

Retail Technology
 IMRG Header Image Template (1)

SMS marketing for eCommerce: Growing customer usage and top tips

Retail Technology
 IMRG Header Image Template (1)

Mastering Mobile Commerce: Enhancing Apps, UX, and Conversion Strategies

Retail Technology

Returns

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The costly grey zone between returns abuse and fraud

The costly grey zone between returns abuse and fraud

Returns
 Social and environmental initiatives customers expect today

Social and environmental initiatives customers expect today

Returns
 10 top strategies to retain customers in 2025

10 top strategies to retain customers in 2025

Returns

Search & Navigation

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Combining SEO, Digital PR and CRM to drive sustainable growth

Combining SEO, Digital PR and CRM to drive sustainable growth

Search & Navigation
 What Does AI Mean for eCom SEO?

What Does AI Mean for eCom SEO?

Search & Navigation
 What’s Next for eCommerce? Trends and Predictions for 2025

What’s Next for eCommerce? Trends and Predictions for 2025

Search & Navigation

Smartphone

View All Smartphone Posts
New Retention Reality: Moving away from email with SMS

The New Retention Reality: Why You Need to Go Beyond Email in 2024 (and How)

Smartphone
 IMRG Header Image Template (1)

SMS marketing for eCommerce: Growing customer usage and top tips

Smartphone
 IMRG Header Image Template (1)

Mastering Mobile Commerce: Enhancing Apps, UX, and Conversion Strategies

Smartphone

Sustainability

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Social and environmental initiatives customers expect today

Social and environmental initiatives customers expect today

Sustainability
 Bracketing: The customer trend that’s costing retailers millions - and how to manage it

Bracketing: The customer trend that’s costing retailers millions – and how to manage it

Sustainability
 ecommerce returns

‘Sustainable’ Ecommerce Returns Aren’t Working — It’s Time for a Circular Approach

Sustainability
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