Returns
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Insights into UK Customer Perceptions and Preferences
It’s our pleasure to present you with our Insights into UK Customer Perceptions and Preferences report, supported by topic experts,…
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Virtual Delivery Connect 2024
By watching IMRG Delivery Connect Virtual, ecommerce leaders can stay abreast of the latest trends and developments in online delivery,…
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Consumer Home Delivery Report 2023/4
We are delighted to present you with our ‘Consumer Home Delivery’ report, supported by nShift. We are now in our…
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IMRG Delivery Service Index
We are delighted to present you with our brand new ‘IMRG Delivery Service Index’ report, supported by nShift. During May…
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Peak Connect Virtual 2023
This is the recording of Peak Connect Virtual 2023. Peak Connect Virtual 2023 is here to help you overcome challenges…
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Consumer Home Delivery Review 2022/23
We’re delighted to present you with IMRG’s UK Consumer Home Delivery Review 2022/23, supported by Huboo. Our survey tracks the…
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Delivery Connect Virtual 2023
This is the recording of Delivery Connect Virtual 2023. This event was filled with insightful discussions on best delivery practices.…
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Navigating the Returns Challenge: A Retailer’s Guide
Returns are a reality for any retail business that deals with customers. While it’s important to accommodate customer returns when…
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Last Mile Delivery: What Consumers Want In 2023 & How Retailers Can Take Control
After a profoundly enigmatic, tumultuous, and perhaps even anxiety-ridden peak period, where many retailers struggled to meet delivery demands due…
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Fashion Connect Virtual 2023
This is the recording of day 2 of Fashion Connect 2023. In this recording we discuss key industry topics, considering…
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Quickfire Q&A – 5 Things Shoppers Want From the Returns Experience
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Weekly Retail Data Show #99
In this week’s Retail Data Show we review the second week of May’s market results, we dig in to returns…
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Virtual Delivery Summit 2022: Video Recording
This is the recording of day 2 of Delivery Summit 2022, with insight covering topics such as fast delivery, what…
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Quickfire Q&A – How can ‘Out of Home’ deliveries compliment the new hybrid working model
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data experts go against…
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Returns Video 1 – Industry Benchmarks
This video shows the effect of Covid on return rates, the average return rate by product sector and in store…
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Returns Video 2 – Returns Duration
This video shows if retailers changed their returns policy during covid, how long customers typically take to return items and If…
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Returns Video 3 – Multiple Size Orders & Payment Methods
This video shows industry benchmarks for multiple size orders, return rates for multiple size orders and which payment methods are…
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Returns Video 4 – Reduction Techniques
This video shows if free returns via 3rd party increase returns, how buy now pay schemes alter return rates and…
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The Returning Conundrum
Supported by ReBOUND Returns Summary Returns is an integral part of the customer proposition. For customers it is one of…
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IMRG Returns Review – 2020
Supported by Metapack Summary The 2020 IMRG Returns Review is the first of the series, motivated by the increasing importance…
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