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Welcome to IMRG
IMRG is the leading industry body for global e-retailing.
IMRG is a membership community for the e-retail industry, whose vision is to maximise the commercial potential of online shopping.
With more than 20 years experience in a rapidly-changing e-commerce market where sales continue to grow year on year, we help members maximise the business opportunities, and stay up to date with developments in the e-retail marketplace.
IMRG membership comprises hundreds of retail organisations, and enterprises that supply technology and services to facilitate e-retail solutions.
Our activities span the e-retail spectrum – from online, telephone and mobile commerce, to digital TV.
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29 July 2010
METRO BANK JOINS LINK ATM NETWORK
Metro Bank, Britain’s first new high street bank in over 150 years, has joined the LINK ATM network, giving its customers access to the entire UK cash machine network. In addition, around 100... ...more
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28 July 2010
Patricia Seybold Group reveals the Secrets of Using Personalization and Product Recommendations to Boost Mobile, Web and Contact Center Sales
Palo Alto, California, July 27, 2010 – A Patricia Seybold Group worldwide survey shows that within the next 18 months, a majority of retailers plan to launch e-commerce personalization programs. Perhaps inspired by the success at companies... ...more
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28 July 2010
Retailers Could Boost Online Sales with Better Customer Service
More than a third (35 per cent) of Britons would spend more online if offered better customer care or advice, indicating that retailers are missing out on valuable sales, according to a new survey released today.... ...more
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23 July 2010
IMRG Announces Programme to Measure and Benchmark Online Customer Experience
IMRG has introduced a new annual programme aimed at helping online retailers increase sales and reduce cost while also boosting consumer confidence. Called the Index of Customer Experience (ICE), this unique programme will test,... ...more
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