Man using Laptop and credit card payment shopping online with icon customer network connection on screen and connecting with omni channel system. Older man satisfied with CRM system

Effective acquisition channels for multi-channel retailers in 2021

Data analysis

Agility and flexibility – the key to forecasting for AW21

Happy young woman customer open parcel box sit on sofa

Retail Leaders focus: top tips for customer retention

Woman using cell phone with 5 gold star customer satisfaction graphic

Multichannel retail focus: Customer loyalty programmes

Holiday season. female in sparkle gold sequin santa hat with credit card browsing high fashion retail online store and on a smartphone while sitting on divan in the modern living room at Christmas.

Lessons learnt from Lockdown 1.0

Happy young woman open cardboard box satisfied with purchase online shop order sit on sofa at home, smiling lady customer receive unpack parcel look inside, postal shipping courier service concept

Six ways to retain customers acquired during the pandemic

Blog Tile

Covid-19 and retail: keeping customer conversations going in a lockdown

Variation men's newsboy cap stack in clothing store. Large group of hats are placed in a row, stack together. Many different textured & pattern.

Year-round customer retention strategies will ensure all your ‘peakies’ are blinders

Menu