IMRG Capgemini Quarterly Benchmarking

Q3 2017/18 (August to October 2017)

  • Checkout abandonment rose to a two year high at 33%. It increased across every device, most notably on smartphones by 3%
  • The percentage of sales via mobile devices increased slightly from last quarter to 54.3%. The rolling annual average is now 54.6%
  • Click and collect now accounts for 34.7% of all multichannel retail sales, an increase of over 5% in the space of 12 months
  • Bounce rates rose to 32%, which aligns with a longer term upwards trend
  • Return rates remained steady for the total market at 21%, the 12 month average is 20%
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