This is the recording of day 2 of Delivery Summit 2022, with insight covering topics such as fast delivery, what delivery options leading retailers offer, and customer expectations around returns. With the costs of living increasing across the board, how can retailers ensure they maintain a high level of customer satisfaction?

Learn from fellow retailers in the industry, and listen to IMRG present their key findings from the year; discussing how to best utilise this knowledge to inform the year ahead. You’ll leave this recording with the insight needed to enhance your delivery, returns and customer experience strategy in 2022.

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