Supported by J.P.Morgan


Payment provision is a vital part of any transaction. However, having invested a lot of resources into getting a purchaser to this point in the process, merchants are naturally nervous about the introduction of anything that can add friction. Using IMRG data, insight from the payments industry and expertise from J.P.Morgan, this report provides merchants with background views and action points around the key changes required, background to changing customer expectations and some views on the future of payments.

With the payments landscape changing and some new deadlines looming, this report aims to give the reader some ‘food for thought’ as well as some pointers as to the way forward.

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