This is the recording of Customer Connect Virtual 2023.

In this special edition of our weekly data show, we revealed how online shopping behaviour is evolving and what you can do to improve your customer experience. We covered all aspects of the customer funnel, providing essential benchmarking data and helping you to identify areas for improvement. We also looked at what impact the cost-of-living crisis has had on key metrics, including: conversion, average basket, acquisition, and many more.

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