Covid Impact
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The Covid Customer Video 1 – New Customers
This video shows new customer order rates during the pandemic, multichannel vs pureplay new customer rates and if new or…
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The Covid Customer Video 2 – Conversion Rates
This video shows eCommerce conversion rates during the pandemic and product sector conversion rates during lockdown.
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The Covid Customer Video 3 – Were New Customers Big Spenders?
This video shows if new customers were spending more or less than existing customers and new customer average basket values.
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The Covid Customer Video 4 – Repeat Customers
This video shows repeat purchase rates of new customers during Covid and market benchmarks for new customers making a second…
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The Covid Customer Video 5 – Marketing Channels
This video shows which marketing channel is best for new customers, if SEO or paid search is best for acquiring…
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Quickfire Q&A – Digital Transformation in a Post-Covid World
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data expert, Andy Mulcahy, goes…
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Quickfire Q&A – How has the Pandemic Changed Online Delivery?
IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data expert, Andy Mulcahy, goes…
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What long-term impacts will the coronavirus have on online delivery?
Supported by Amazon Shipping Summary Leading into the coronavirus outbreak, customer expectation around delivery seemed to be hardening. According to…
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