***Delivery Summit is now Delivery Week, broadcast as a series of live webinars across 5 days - 18 - 22 May***

Delivery Week brings you IMRG’s latest research into the different kinds of delivery and returns offers that retailers have in place, and how they have responded to the Coronavirus outbreak.

Delivered through five hour-long webinars across five days, Delivery Week is all about looking forward – taking what we’ve learnt during this crisis and debating how the delivery and returns infrastructure needs to be rethought so industry can continue to trade during potential future Coronavirus-related lockdowns.

Our data-informed insight is intended to give you the insight you need to optimise your delivery proposition for success during this period of immense upheaval.

Attendees will learn:

  • How delivery propositions need to change following the Coronavirus crisis
  • How customer expectations are changing
  • How delivery can be utilised as a conversion driver
  • What we learnt about returns from the Coronavirus crisis

The Delivery Week is a must-view event for retailers interested in how they can evolve their delivery options to maximise financial return for the business during times of crisis.

All Delivery Week webinars will take place from 14:00 till 15:00.

Keep scrolling to see our Keynote Speakers.

The event Agenda is coming soon.


Keynote Speakers

  • Lana Jackson

    Lana Jackson

    Supply Chain Director | Moo.com

  • Chris Haighton

    Chris Haighton

    Head of Outbound Logistics | Shop Direct

    Chris has nearly 30 years’ experience in the logistics industry, specialising in e-commerce and home delivery. As head of logistics for The Very Group, he is responsible for one of the largest home delivery accounts in the UK, as well as the operational relationships with 300 drop ship vendors.
    He is passionate about delivering a great customer experience and an advocate for embedding great delivery and returns as a fundamental part of the e-commerce proposition.

  • Rosie Duffy

    Rosie Duffy

    Head of Customer Care | Amara

  • Guy Meisl

    Guy Meisl

    Supply Chain Director | Deckers

    A talented and ambitious logistics leader with extensive European experience and languages. A strategic thinker able to work holistically across a business and understand the impact of supply chain and distribution at a local level. Self-motivated with excellent negotiating and influencing skills resulting in successful conclusions of contracts, tenders and change management projects.

  • Caroline James | Feelunique

    Head of Logistics

    Caroline joined Feelunique in 2016, as Head of Logistics, responsible for all elements of Supply Chain and Operations. Feelunique is a leading online retailer of premium beauty products. Working within a highly competitive marketplace, Caroline is keen to drive operational excellence and innovation to ensure customer experience is enhanced.

  • Andy Mulcahy

    Andy Mulcahy

    Strategy and Insight Director | IMRG

    Andy has worked at the heart of the online retail industry since 2010 – researching and producing reports on trends and developments affecting the sector.

    During that time, Andy has developed strong knowledge in multiple areas of online retail, with particular expertise in Black Friday. Andy will reveal the latest data and trends we have been tracking in our sales index.

  • Matthew Walsh

    Matthew Walsh

    Director of Data and Retail | IMRG

    Matthew is responsible for all of the data and market reporting that IMRG publish. He produces the IMRG CapGemini Retail Index which is the largest and longest running eCommerce benchmark in the UK.

    Matthew also regularly provides data presentations to our retail members explaining the latest trends in ecommerce. Matthew is the first point of contact for our retail members.

    He has valuable retail experience having worked as an analyst for a top UK retailer and at one the largest online marketplaces in the world.

Click here to register at the bottom of the page.

Event Sponsors:
  • Avalara
  • SafeCharge, a Nuvei Company
  • Vaimo
  • Magento, an Adobe Company
  • parcelLab

Who Should Attend?

This event is open to IMRG member retailers* and IMRG solution provider members at no charge**.  

*A retailer would be a high-street or B2C operation selling products or services, via a website with transactions completed fully, including payment, via any interactive channel, from any location.

**Non-member solution providers can attend for a cost; we will contact any registered to notify them of cost of access, otherwise their registration will be cancelled.

Register Below

Event Date 18th May 2020 to 22nd May 2020
Event Time 14:00 to 15:00 Daily
Location Online