In this week’s show (15th Aug), we’ll dive into the latest eCommerce performance metrics and explore evolving customer expectations for the post-purchase journey.
Discover how eCommerce has performed over the past week and compare your results with industry benchmarks. Gain exclusive insights into product category performance, with context that helps you better interpret your own data and draw actionable conclusions.
Additionally, we’ll delve into IMRG’s extensive 15-year dataset to uncover what today’s customers really want after making a purchase. Leave with a clearer understanding of how to optimize your post-purchase experience for improved customer satisfaction.
Industry leaders from InPost, Royal Mail, and Scurri will join us to share their perspectives on current delivery trends and offer practical advice for enhancing your processes and boosting customer engagement.
Performance benchmarking
Compare your online performance with industry averages
Product category insights
See how individual product categories are performing using IMRG data
Customer expectations
Enhance your post-purchase experience with insights from IMRG’s report
Expert advice: Discover the latest delivery trends and expert tips for improving logistics.
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