In this week’s show (13th Jun), you will hear about all the approaches to creating an outstanding customer experience in 2024. IMRG will provide insights into customer behaviour and their expectations from retailers, helping you to strategise online growth.
Register for this week’s show to benefit from a comprehensive look at what makes a good customer experience, and one that will improve acquisition and retention rates. IMRG will reveal where retailers are experiencing setbacks to help you know which areas of the customer journey to optimise.
Part of our analysis will include the value of personalisation and how it can benefit the user experience whilst growing add to bag rates and inspiring loyalty. With the help of our industry expert community, we will consider personalisation such as product recommendations, live search, virtual reality, behavioural targeting, and much more.
Key Takeaways:
Understanding the current market:
Learn why there is greater need for better customer experiences in 2024
Meeting customers’ needs:
Find out how customers are behaving online and what they want from retailers
Approaches to personalisation:
Hear about the top approaches to personalisation in ecommerce
Get expert advice:
Benefit from industry expert advice on how to improve the customer journey
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