In this week’s show (11th Apr), we will reveal whether customers are favouring multichannel or online-only retailers, and explore how this has fluctuated over time, using IMRG’s index data.
It’s the battle of the retail formats! Watch the show to find out whether multichannel or online-only retailers are seeing the best performance in 2024. Our analysis is drawn by studying all our tracked performance metrics and product categories.
Should online-only retailers consider opening a store in 2024? Or is customer focus heavily online? Is customer demand relatively strong for both? Or has demand waned in the last year? We will be considering all these questions and more. Plus, hear from guest industry experts Infobip and Sheer ID who will provide top tips on accelerating growth and enhancing the customer experience.
Key Takeaways:
Multichannel versus online-only
Discover whether multichannel or online-only retailers are leading the way
Metric and product category analysis
Understand the differences in metric and product category performance for each format
Trends over time
See the trend lines for multichannel and online-only retailers over a period of time
Expert advice
Benefit from expert advice on how all retailers can improve their performance
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