Event overview:
By attending IMRG Delivery Connect Virtual, ecommerce leaders can stay abreast of the latest trends and developments in online delivery, ultimately enhancing customer satisfaction and driving business growth.
With a focus on practical strategies and real-world insights, you’ll gain the knowledge and tools needed to navigate the evolving landscape of ecommerce delivery effectively.
Whether it’s optimising website design, exploring innovative delivery models, or understanding key shopper preferences, the extended webinar provides a comprehensive platform for ecommerce leaders to stay ahead of the curve.
Agenda
Morning
| 09:30 – 09:35 | IMRG insight: What do UK shoppers expect from online delivery? | How are attitudes toward online delivery changing, and where are they staying the same? |
| 09:35 – 09:45 | Avalara: What trends are retailers seeing in shipping internationally? | |
| 09:45 – 09:50 | IMRG insight: Where should you put delivery information on retail sites? | IMRG have analysed 300 retail sites to see where they locate delivery and returns information; what patterns did we find? |
| 09:50 – 10:05 | Panel: Opportunities in the last-mile experience | What can retailers do to enhance the experience customers get at this crucial stage? |
| 10:05 – 10:10 | IMRG insight: How many retailers offer delivery subscription services? | Are these popular, and what do retailers include in them as customer benefits? |
| 10:10 – 10:20 | nShift: What does the current position of UK delivery and returns offerings tell us about where the opportunities are? | |
| 10:20 – 10:25 | IMRG insight: What are shopper attitudes toward sustainability? | Are we at an inflection point yet, where customers really look for these type of options? And what are those options? |
| 10:25 – 10:40 | Panel: Opportunities in improving environmental performance | Where can delivery operators find improvements that the customer would really value? |
| 10:40 – 10:45 | IMRG insight: What do shoppers want from returns solutions? | What is the most important factor here – cost, convenience, speed; or is it all about the refund? |
| 10:45 – 10:55 | The Free delivery dilemma – what’s the optimal pricing strategy for shipping? with Ingrid | Ingrid will talk about how to find the optimal delivery pricing and free shipping thresholds for your business through A/B-testing |
| 10:55 – 11:00 | IMRG insight: What are shopper attitudes toward click and collect? | How do shoppers use alternative delivery options at the moment, and how could usage be improved? |
| 11:00 – 11:15 | Panel: Opportunities in alternative delivery & returns | How can these options get more usage, what communication is required, how could the experience be enhanced? |
| 11:15 – 11:20 | IMRG insight: Which mix of alternative delivery options do retailers offer? | How widely available are the various options – in-store C&C, third-party, locker? |
| 11:20 – 11:30 | IMRG insight: Differences in delivery options offered by multichannel and online-only retailers | Are there differences in cost, speed and availability between online-only and multichannel retailers? |
