Event overview:

By attending IMRG Delivery Connect Virtual, ecommerce leaders can stay abreast of the latest trends and developments in online delivery, ultimately enhancing customer satisfaction and driving business growth.

With a focus on practical strategies and real-world insights, you’ll gain the knowledge and tools needed to navigate the evolving landscape of ecommerce delivery effectively.

Whether it’s optimising website design, exploring innovative delivery models, or understanding key shopper preferences, the extended webinar provides a comprehensive platform for ecommerce leaders to stay ahead of the curve.

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Agenda

Morning

09:30 – 09:35IMRG insight: What do UK shoppers expect from online delivery?How are attitudes toward online delivery changing, and where are they staying the same?
09:35 – 09:45Avalara: What trends are retailers seeing in shipping internationally?
09:45 – 09:50IMRG insight: Where should you put delivery information on retail sites?IMRG have analysed 300 retail sites to see where they locate delivery and returns information; what patterns did we find?
09:50 – 10:05Panel: Opportunities in the last-mile experienceWhat can retailers do to enhance the experience customers get at this crucial stage?
10:05 – 10:10IMRG insight: How many retailers offer delivery subscription services?Are these popular, and what do retailers include in them as customer benefits?
10:10 – 10:20nShift: What does the current position of UK delivery and returns offerings tell us about where the opportunities are?
10:20 – 10:25IMRG insight: What are shopper attitudes toward sustainability?Are we at an inflection point yet, where customers really look for these type of options? And what are those options?
10:25 – 10:40Panel: Opportunities in improving environmental performanceWhere can delivery operators find improvements that the customer would really value?
10:40 – 10:45IMRG insight: What do shoppers want from returns solutions?What is the most important factor here – cost, convenience, speed; or is it all about the refund?
10:45 – 10:55Sponsor 3: perspectives on performance
10:55 – 11:00IMRG insight: What are shopper attitudes toward click and collect?How do shoppers use alternative delivery options at the moment, and how could usage be improved?
11:00 – 11:15Panel: Opportunities in alternative deliveryHow can these options get more usage, what communication is required, how could the experience be enhanced?
11:15 – 11:20IMRG insight: Which mix of alternative delivery options do retailers offer?How widely available are the various options – in-store C&C, third-party, locker?
11:20 – 11:30Sponsor 4: perspectives on performance
11:30 – 11:45Panel: Opportunities in optimising returnsHow can the returns process provide better experiences for the customer, and more operational efficiency for the retailer?
11:45 – 11:50IMRG insight: Differences in delivery options offered by multichannel and online-only retailersAre there differences in cost, speed and availability between online-only and multichannel retailers?

 

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