Event overview:
Delivery Connect Live is an engaging roundtable-style event designed to facilitate networking and knowledge-sharing, with the aim of improving delivery and supply chain operations.
Attendees will immerse themselves in focused sessions and roundtable discussions facilitated by industry experts, delving into delivery and returns benchmarks, strategic approaches to enhance the customer experience, and methods to boost operational efficiency.
Through stimulating debates and analyses, the event will enable you to benchmark and elevate your performance in delivery, returns, and supply chain strategies.
This is your opportunity to develop connections, exchange experiences, and stay ahead of the curve in the ever evolving landscape of ecommerce delivery and returns.
Event Format
With roundtable discussions hosted by our data experts and senior retailers, you’ll join talks on the opportunities and challenges faced by your peers. This innovative format creates a platform for open-discussion, giving you more peer-led insight than ever before. You’ll also wine and dine during a three-course lunch, and champagne networking reception to end the day. Join us to share your knowledge and discover best practice.
Agenda
Morning
| 08:30 – 09:30 | Entry Badges and Complimentary Breakfast | |
| 09:30 – 09:45 | What are the delivery and returns benchmarks in the UK? with Andy Mulcahy | What is the mix of delivery and returns options that retailers offer in the UK, and how does it vary by category? |
| 09:45 – 09:55 | What trends are retailers seeing in shipping internationally? with Avalara | |
| 09:55 – 10:10 | Retailer roundtables | Get involved in a series of insightful debates where you can hear about your peers’ strategic approach across a range of areas relevant to delivery and returns. |
| 10:10 – 10:15 | Do retailers with more delivery options have higher conversion? Pt I with Matthew Walsh | IMRG have analysed the mix of delivery options retailers offer; we also know conversion for many of them – overall, how do the two metrics align? |
| 10:15 – 10:30 | Retailer roundtable | Further opportunities to hear about your peers’ strategic approach across a range of areas relevant to delivery and returns. |
| 10:30 – 10:35 | Do retailers with more delivery options have higher conversion? Pt II with Matthew Walsh | In this second part, we look at the split of delivery options / conversion rate by category |
| 10:35 – 10:50 | Retailer roundtables | Further opportunities to hear about your peers’ strategic approach across a range of areas relevant to fashion performance and site optimisation. |
| 10:50 – 11:05 | Retailer-hosted roundtables | Hear from our expert retail table hosts about their strategic approach across a range of areas relevant to fashion performance and site optimisation. |
| 11:05 – 11:35 | Coffee break and general networking | |
| 11:35 – 11:45 | Perspectives on delivery and supply chain performance | |
| 11:45 – 12:00 | Retailer roundtables | Further opportunities to hear about your peers’ strategic approach across a range of areas relevant to fashion performance and site optimisation. |
| 12:00 – 12:05 | What are shopper attitudes toward returns? with Andy Mulcahy | Find out from IMRG’s annual delivery survey what people want from returns services, including costs and timeframes Vs what are retailers actually offering and how easy do they make it? |
| 12:05 – 12:20 | Retailer roundtable | Further opportunities to hear about your peers’ strategic approach across a range of areas relevant to fashion performance and site optimisation. |
| 12:20 – 12:25 | How fast do shoppers expect their deliveries? with Andy Mulcahy | Do customers just want their orders to arrive faster, or are there other factors that are more important? What are the disparities between how retailers describe their services; Is ‘Next Day” really next day? |
| 12:25 – 13:25 | Lunch and general networking |
Afternoon (click to view the rest of the agenda)
| 13:25 – 13:40 | Retailer-hosted roundtable | Hear from our expert retail table hosts about their strategic approach across a range of areas relevant to fashion performance and site optimisation. |
| 13:40 – 13:55 | Retailer roundtable | Further opportunities to hear about your peers’ strategic approach across a range of areas relevant to fashion performance and site optimisation. |
| 13:55 – 14:00 | How much do retailers charge for delivery? with Andy Mulcahy | Discover benchmarks for how free and next-day delivery are costed by category. Is there a role for subscription services and do they ‘pay their way’? |
| 14:00 – 14:15 | Retailer roundtable | Further opportunities to hear about your peers’ strategic approach across a range of areas relevant to fashion performance and site optimisation. |
| 14:15 – 14:45 | Coffee break and general networking | |
| 14:45 – 14:50 | Do retailers using thresholds have higher basket values? Pt I with Matthew Walsh | IMRG have looked at the free delivery thresholds retailers offer and cross-referenced with basket values – what is the overall picture? |
| 14:50 – 15:05 | Retailer-hosted roundtable | Hear from our expert retail table hosts about their strategic approach across a range of areas relevant to fashion performance and site optimisation. |
| 15:05 – 15:10 | Do retailers using thresholds have higher basket values? Pt II with Matthew Walsh | In this second part, IMRG reveal the difference between threshold / ABV across categories |
| 15:10 – 15:25 | Retailer and special guest hosts share their key insight from the table discussions | |
| 15:25 – 17:00 | Champagne drinks reception to end the day |
The venue
Hosted at the Royal Horseguards Hotel in London, an impressive historic building, situated on the River Thames at Embankment. Inside you’ll find Victorian grandeur combined with elegant, first-class contemporary comfort which sets the venue apart as one of the finest hotels near Westminster, Houses of Parliament.
Headline Sponsors:
Event Sponsors
