Focussing on the past, present, and future of delivery, how can we make the most of the opportunities and setbacks? What changes do you, and your customers, want to see?

Day one of IMRG’s Delivery Connect 2023 is a live roundtable conference-style event, where you will hear all the developments and drawbacks surrounding ecommerce delivery and the supply chain.

You will get the chance to connect with your peers, sharing your thoughts on various internal and external factors that constitute good delivery practice.

Day one features exclusive IMRG data and insight, talks from key industry experts, hosted table discussions with senior retailers, and the chance to network with your peers during our complimentary lunch and drinks reception.

Agenda

Wednesday 22 March - In-Person Event (The Royal Horseguards Hotel, London)

08:45 - 09:45 AM

Entry badges and complimentary breakfast

09:45 - 10:00 AM
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Delivery evolution during the cost-of-living crisis

With the UK market experiencing a remarkable combination of impacts from Brexit, the pandemic, supply chain crisis, cost-of-living spikes and now the start of a potentially-long recession, how does it need to evolve to provide quality experiences for both customer and retailer alike?

Andy Mulcahy, Strategy and Insight Director, IMRG
10:00 - 10:10 AM
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What cross-border trends are retailers currently seeing in relation to delivery?

Session overview TBC
10:10 - 10:20 AM
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General attitudes toward delivery

Customer experience in delivery has suffered due to the challenges of the past few years; how has this impacted overall satisfaction with delivery and what are their realistic expectations now?

Andy Mulcahy, Strategy and Insight Director, IMRG
10:20 - 11:00 AM

Retailer workshops

Get involved in a series of insightful debates where you can hear about your peers’ strategic approach across a range of areas relevant to delivery.
11:00 - 11:10 AM
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Where should retailers focus their sustainability efforts?

Many customers want retail businesses to become more ‘sustainable’ but what does this mean practically? Where do they want businesses to focus attention and are there any easy wins?

Andy Mulcahy, Strategy and Insight Director, IMRG
11:10 - 11:40 AM

Coffee and networking break

11:40 - 11:50 AM

Insight around some of the key themes impacting delivery

11:50 - 12:10 PM

Retailer workshops

Get involved in a series of insightful debates where you can hear about your peers’ strategic approach across a range of areas relevant to delivery.
12:10 - 12:20 PM
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What do customers want from packaging?

One of the areas of the delivery experience that generate customer complaints most consistently is packaging; what can retailers do to get the balance right, and are there elements of packaging that trigger positive responses?

Andy Mulcahy, Strategy and Insight Director, IMRG
12:20 - 12:40 PM

Retailer workshops

Get involved in a series of insightful debates where you can hear about your peers’ strategic approach across a range of areas relevant to delivery.
12:40 - 01:40 PM

Lunch and networking

01:40 - 02:00 PM

Retailer workshops

02:00 - 02:10 PM

When do customers feel justified in making a return?

Returns will always be a big part of online retail, although they can be a costly part of the business. But how do customers feel about making a return, and when in their eyes is it justifiable to do so?
02:10 - 03:30 PM

Hosted Discussions with Senior Retailers

Join top retailers at our topic-based roundtables, where they give you key insight and allow you to enter open discussion around industry opportunities and challenges.

Hosted by members of IMRG’s retail advisory board and other senior retailers, a deep dive into future and current industry topics.

James Kearns, Managing Director, TM Lewin

More speakers TBC
03:30 - 05:00 PM

Champagne networking reception

Keynote Speakers

Bio:

James Kearns

Managing DIrector
T.M. Lewin

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