Customer Connect 2023 welcomes 60+ senior online retailers for a roundtable style live conference, where we open the doors for you to discover new techniques and strategies, for CX excellence.

With roundtable discussions hosted by senior retailers and focussing on customer-centricity, you’ll join talks on the challenges and opportunities faced by like-minded leaders. This innovative format creates a platform for open-discussion around key industry topics, giving you more peer-led insight than ever before.

As the harsh economic situation trudges on and consumers continue to think twice about purchases, we ask you to join us as we explore how you can maintain customer confidence and provide exceptional CX in 2023.

Agenda

Wednesday 21 June - In-Person Event (The Royal Horseguards Hotel, London)

08:15 - 09:30 AM

Entry Badges and Complimentary Breakfast

Get your badge, grab a coffee, and take advantage of the free pastries and breakfast sandwiches!
09:30 - 09:45 AM
IMRG Logo Fashion Connect

What do current market trends tell us about customer confidence?

IMRG were forecasting a decline in growth for 2023; at the halfway point of the year, are there any signs of improvement in customer confidence?

09:45 - 09:55 AM

Special guest speaker TBC

Session topic TBC

09:55 - 10:05 AM
IMRG Logo Fashion Connect

How often should your customers buy from you?

We analyse the frequency of purchase for over 100 retailers to create benchmarks by product category.

10:05 - 10:50 AM

Retailer workshops

Get involved in a series of insightful debates where you can hear about your peers’ strategic approach across a range of areas, rotating between tables to discuss a range of topics specific to fashion performance, including:

  • Customer acquisition
  • Loyalty and retention
  • Getting the channel mix right


10:50 - 11:20 AM

Coffee break and general networking

An opportunity to grab a coffee and network with your peers.

11:20 - 11:30 AM
IMRG-Logo-Customer-Connect-300x155

How much should it cost to acquire a customer?

Find out how the costs of acquisition vary according to product category, and how this has changed in recent years.

11:30 - 12:15 PM

Retailer Workshops

Get involved in a series of insightful debates where you can hear about your peers’ strategic approach across a range of areas, rotating between tables to discuss a range of topics specific to fashion performance, including:

  • Customer acquisition
  • Loyalty and retention
  • Getting the channel mix right


12:15 - 01:15 PM

Lunch and general networking

It's time for a three-course gourmet lunch and more networking opportunities.

You'll get to choose your menu before the event, allowing you to create your own tailored lunch option.

01:15 - 01:45 PM

Retailer workshops

Get involved in a series of insightful debates where you can hear about your peers’ strategic approach across a range of areas, rotating between tables to discuss a range of topics specific to fashion performance, including:

  • Customer acquisition
  • Loyalty and retention
  • Getting the channel mix right


01:45 - 01:55 PM
IMRG-Logo-Customer-Connect-300x155

How do retention rates vary by category?

Which type of retailers are best at retaining their customers, and what can be done to improve rates?

01:55 - 02:25 PM

Retailer workshops

Get involved in a series of insightful debates where you can hear about your peers’ strategic approach across a range of areas, rotating between tables to discuss a range of topics specific to fashion performance, including:

  • Customer acquisition
  • Loyalty and retention
  • Getting the channel mix right


02:25 - 02:50 PM

Coffee break and general networking

An opportunity to grab a coffee and network with your peers.

02:50 - 04:00 PM

Retailer hosted strategic roundtable sessions

Join top retailers at our topic-based roundtables, where they encourage open discussion around industry opportunities and challenges. Topics include:

  • Selling on marketplaces
  • Managing customer data

04:00 - 05:00 PM

Hosted drinks reception to end the day

Finish the day off with a lavish champagne networking reception.

You'll get the opportunity to mingle with all of the guests at Customer Connect over a glass of your favourite tipple.

Keynote Speakers

Bio:

Liam Price

Head of Ecommerce
FatFace
Bio:

Clifton Vaughan

CEO
Natural Baby Shower

Our Sponsors

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Enquire about sponsorship opportunities

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