Overview
Delivery represents the biggest link in a retailers customer relationship. Key to post-transaction satisfaction and arguably one of the biggest factors impacting customer retention, a successful delivery proposition requires as much attention as other elements of the customer journey.
Likewise, for the retailer, fulfilment can make or break the financial outcome of the trading year. Inaccurate stock files, Capital tied up in unsold or ‘dead’ stock, excessive returns rates and inflexible warehousing and carrier solutions all lead to a poor customer experience and trading losses.
With this in mind, IMRG are launching the Delivery Service Index (DSI) Benchmark. Presented as series of insight reports, they will comprise of data points and analysis presented alongside in depth analysis of trends and commentary from thought leaders in the Delivery and Fulfilment space.
IMRG will be analysing over 300 UK retailers websites in order to carry out a competitive analysis on their customer promise.
Book a time to discuss the opportunity
Report topics include:
Report 1:
*Survey results now in*
Delivery Promises Provided By Leading UK Retailers In 2023
What is the study?: We have gained information on delivery promises from investigating over 350 UK retail websites, enabling us to identify trends, highlight best practice and common issues. Insight includes comparisons between pure-play and multichannel and potential around the delivery offer, including PUDO.
Report 2: Delivery Options Offered By UK Retailers In 2023 – An Overview Of Standard, Nominated, Express, and Next–Day Services
What is the study?: We will gain information on delivery options offered by UK retailers by investigating 300+ UK retail websites, enabling us to identify trends.
Report 3: A study Into UK Retailer’s Returns Proposition In 2023
What is the study?: We will gain information on UK retailers’ returns proposition by investigating 300+ UK retail websites, enabling us to identify trends.
Report 4: Where Do UK Retailers Put Their Online Delivery And Returns Information?
What is the study?: We will gain information on where UK retailers put their delivery and returns information by investigating 300+ UK retail websites, enabling us to identify trends.
Companies you can reach:
Job titles you can reach:
- Head of Carrier Management
- Head of Customer Experience
- Director of Fulfillment
- Head of Buying and Merchandising
- Head of Customer Operations
- Head of Channel
- Head of International Development
Example report
Co-branding and marketing
The Delivery Service Index report will be co-branded and promoted as a report in collaboration with your organisation. Your brand will get reach our 17,500+ strong audience of ecommerce leaders and decisions makers. The report will feature on our conferences, webinars, emails, newsletters and social channels for maximum impact. You will also get the opportunity to present your findings, presenting yourself as industry thought leaders.
Book a time to discuss the opportunity
