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Event Format

You’ll host 60+ senior online retailers at roundtable discussions with rotations throughout the day, ensuring that you get to meet face-to-face with every retailer in the room. You’ll also wine and dine with the retailers during a three-course lunch, and champagne networking reception to end the day. There will be various opportunities to present your knowledge, showcase your brand as thought leaders, and network with senior ecommerce leaders.

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Overview and key topics:

Customer Connect 2024 is the number one conference for online retailers to discover new techniques and strategies for CX excellence.

The roundtable style conference provides the opportunity for technology and solution providers to discuss the opportunities and challenges that exist in the ecommerce market.


Key topics of discussion include:

  • Acquisition, retention and loyalty
  • Managing customer service
  • Omnichannel success
  • Managing customer data
  • Selling on marketplaces
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Royal Horseguards Hotel London
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Royal Horseguards Hotel London

The venue

Customer Connect 2024 will be hosted at the Royal Horseguards Hotel in London. An impressive historic building in London,situated on the River Thames at Embankment. Inside you’ll find Victorian grandeur combined with elegant, first-class contemporary comfort which sets The Royal Horseguards Hotel apart as one of the finest hotels near Westminster, Houses of Parliament.


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Companies previously attended:

Amara logoEbay logoHobbycraft logo

Asda logo Halfords logoMarks and Spencer logo

Job titles in attendance include:

  • Head of Ecommerce
  • Head of CRM and Insight
  • Head of Digital Experience
  • Head of Omnichannel
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"This event was a sharing of experiences and a networking space for senior execs and key decision makers in the retail space."
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