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IMRG

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Address
2 Ching Court, 49-53 Monmouth Street, Covent Garden London WC2H 9EY
Phone
+44(0) 203 696 0980
Web
http://www.imrg.org

About

For over 20 years, IMRG (Interactive Media in Retail Group) has been the voice of e-retail in the UK. We are a membership community comprising businesses of all sizes – multichannel and pureplay, SME and multinational, and solution providers to industry. We support our members through a range of activities – including market tracking and insight, benchmarking and best practice sharing. Our indexes provide in-depth intelligence on online sales, mobile sales, delivery trends and over 40 additional KPIs. Our goal is to ensure our members have the information and resources they need to succeed in rapidly-evolving markets – both domestically and internationally.


Uploaded Content

IMRG Membership Christmas Drinks 2017

IMRG Membership Christmas Drinks 2017

07/12/2017

Our annual Christmas drinks held in central London. Our way of saying thanks to the membership....

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IMRG Lunch - Black Friday review

IMRG Lunch - Black Friday review

06/12/2017

At this event, we will be revealing the results of the daily benchmark tracker that we run over Black Friday week – debating trends in the data and much more.....

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What did we learn from Black Friday 2017 (so far)?

What did we learn from Black Friday 2017 (so far)?

24/11/2017

The Black Friday period has come and not quite gone yet, but what have we learnt so far from the busiest period in the run-up to Christmas? How has it evolved this year and what does it mean for online retail moving into 2018?...

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Online retail news in brief (22 November 2017)

Online retail news in brief (22 November 2017)

22/11/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online retail news in brief (15 November 2017)

Online retail news in brief (15 November 2017)

14/11/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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12 best practices to increase your sales with Google AdWords

12 best practices to increase your sales with Google AdWords

14/11/2017

Users type in search requests that yield two kinds of results: SEO results – the ones you achieve solely thanks to relevant, structured, quality content – and SEA results, which are the results merchants pay to see favourably ranked. In this article you’ll learn 12 Google AdWords best practices that can help you increase your online turnover, whilst retaining a firm control on your investments....

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Online Retail News In Brief (8 November 2017)

Online Retail News In Brief (8 November 2017)

08/11/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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5 things we learned at the Understanding The Relationship Of Online And Offline IMRG Data Breakfast

5 things we learned at the Understanding The Relationship Of Online And Offline IMRG Data Breakfast

01/11/2017

We held the inaugural IMRG Data Breakfast at The Delaunay in Aldwych on 24 October 2017. We discussed the challenges and opportunities that come with trying to understand the relationship between online and offline. Here are five things we learned at this event....

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Online Retail News In Brief (1 November 2017)

Online Retail News In Brief (1 November 2017)

01/11/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (25 October 2017)

Online Retail News In Brief (25 October 2017)

25/10/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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What new technology should online retailers be considering?

What new technology should online retailers be considering?

23/10/2017

[PODCAST] In this podcast hosted by IMRG’s Strategy and Insight Director Andy Mulcahy we look at new and emerging technologies that can have an impact on the way that retailers operate. We tackle questions such as what new technologies should be on retailers’ radars, and why?...

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Online Retail News In Brief (18 October 2017)

Online Retail News In Brief (18 October 2017)

18/10/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (11 October 2017)

Online Retail News In Brief (11 October 2017)

11/10/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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5 things we learned at eCommerce Expo

5 things we learned at eCommerce Expo

11/10/2017

At eCommerce Expo 2017, the IMRG Digital Customer Theatre hosted a two-day programme of roundtables, keynotes, Q&As, and panel sessions to tackle current challenges in online retail, and to interrogate the latest information on customer behaviour, ecommerce logistics, and regulation. Here are five things we learned....

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Online Retail News In Brief (04 October 2017)

Online Retail News In Brief (04 October 2017)

04/10/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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How to build brand loyalty during peak

How to build brand loyalty during peak

04/10/2017

Here are the key things retailers should keep in mind when planning how to support shoppers to get their Christmas shopping done online, even at the last minute....

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5 Things We Learned At IMRG Data Summit 2017

5 Things We Learned At IMRG Data Summit 2017

04/10/2017

Learn about our unique datasets that we examined and debated for the latest trends and developments in ecommerce at the IMRG Data Summit on 21 September 2017. Our expert panellists and keynote speakers discussed shopper behaviour and debated how online retailers can improve their performance and offerings. In this blog article you’ll get the five things we learned from this busy event focused primarily on online retail data....

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Online Retail News In Brief (27 September 2017)

Online Retail News In Brief (27 September 2017)

26/09/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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What does Amazon’s 1-click patent expiry mean for online retail?

What does Amazon’s 1-click patent expiry mean for online retail?

25/09/2017

Amazon's 1-click checkout patent has expired. Are we entering a new ecommerce epoch? Or is this a nice opportunity to remove some friction from the customer journey? Or, indeed, are retailers even interested in this development?...

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ICYMI: Get 6% more revenue on Black Friday and Beyond

ICYMI: Get 6% more revenue on Black Friday and Beyond

20/09/2017

At any one time, you are at risk of losing 81% of your customers to a retailer who offers a better service. When acquisition costs are high and customer loyalty is low, discounting no longer provides a competitive advantage. How can online retail rise to this challenge? Website personalisation provides the perfect means for delighting shoppers, but which personalisation tactics are the most effective?...

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Online Retail News In Brief (20 September 2017)

Online Retail News In Brief (20 September 2017)

19/09/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (13 September 2017)

Online Retail News In Brief (13 September 2017)

13/09/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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5 lessons from the IMRG Woodway Packaging Forum 2017

5 lessons from the IMRG Woodway Packaging Forum 2017

12/09/2017

The IMRG-Woodway Packaging Best Practice Forum took place in September 2017, and tackled the conflicting challenges and increasing opportunities of online retail packaging. Here are five things we learned....

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Online Retail News In Brief (06 September 2017)

Online Retail News In Brief (06 September 2017)

06/09/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (30 August 2017)

Online Retail News In Brief (30 August 2017)

30/08/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (23 August 2017)

Online Retail News In Brief (23 August 2017)

23/08/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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AI, online retail, and the (potential) end of mankind

AI, online retail, and the (potential) end of mankind

23/08/2017

AI has been a hot topic in online retail for a while. But are we sowing the seeds of humanity’s demise? Well, probably. But in the meantime…...

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Online Retail News In Brief (16 August 2017)

Online Retail News In Brief (16 August 2017)

16/08/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (10 August 2017)

Online Retail News In Brief (10 August 2017)

09/08/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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How To Successfully Market To Online Retailers - Part 2

How To Successfully Market To Online Retailers - Part 2

26/07/2017

[VIDEO] Learn about best practice when marketing to online retailers in this short video with IMRG's editor Andy Mulcahy. In our previous video, we looked at common mistakes when marketing to online retailers and this video focus on best practice in communicating with online retailers....

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Online Retail News In Brief (26 July 2017)

Online Retail News In Brief (26 July 2017)

25/07/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (19 July 2017)

Online Retail News In Brief (19 July 2017)

19/07/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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The Difference Between Black Friday And Christmas Shopping

The Difference Between Black Friday And Christmas Shopping

19/07/2017

[PODCAST] In this podcast – the first in a new monthly sequence hosted by IMRG’s editor Andy Mulcahy – we look ahead to the peak trading season in 2017, analysing the trends we’ve seen so far and speculating as to what might characterise the ‘golden quarter’ this year....

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How To Successfully Market To Online Retailers

How To Successfully Market To Online Retailers

12/07/2017

[VIDEO] In this video IMRG editor Andy Mulcahy gives tips on how you can market to online retailers to make sure you're speaking their language and effectively communicate with them....

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Online Retail News In Brief (12 July 2017)

Online Retail News In Brief (12 July 2017)

12/07/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (5 July 2017)

Online Retail News In Brief (5 July 2017)

05/07/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Is Sales Growth Through Tablet Devices For Online Retail Over?

Is Sales Growth Through Tablet Devices For Online Retail Over?

05/07/2017

[VIDEO] In this video, IMRG Editor Andy Mulcahy discusses whether we've seen the end of sales growth for online retail on tablet devices....

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Sector Performance YTD - Lingerie Sector Continues Impressive Growth

Sector Performance YTD - Lingerie Sector Continues Impressive Growth

05/07/2017

The June IMRG Capgemini Online Retail Sales Index has shown that Lingerie’s performance remains very strong. It leads the sectors in year-to-date growth, having been the second best performing sector in 2016....

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Online Retail News In Brief (28 June 2017)

Online Retail News In Brief (28 June 2017)

28/06/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Does Brexit Mean Uncertainty For UK Online Retailers?

Does Brexit Mean Uncertainty For UK Online Retailers?

21/06/2017

[VIDEO] In this video, IMRG Editor Andy Mulcahy tackles the question whether Brexit means online retail uncertainty, and how Britain's departure from the EU will affect cross-border ecommerce....

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Online Retail News In Brief (21 June 2017)

Online Retail News In Brief (21 June 2017)

21/06/2017

In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week....

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Five Christmas And Black Friday Retail Lessons From Peak Connect 2017

Five Christmas And Black Friday Retail Lessons From Peak Connect 2017

21/06/2017

The IMRG Peak Connect Conference 2017 brought together retailers and solution providers to try and answer the enormous question ‘What’s going to happen at Black Friday and Christmas 2017?’ If you didn’t make it, here are some snapshots of the day and the insights on offer....

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What Does The 2017 Election Result Mean For Online Retail?

What Does The 2017 Election Result Mean For Online Retail?

14/06/2017

As you’ll no doubt have heard ad nauseam, the election did not go to plan for the prime minister. The expected landslide victory did not materialise. Where there might have been a little more certainty in political proceedings, we have a hung parliament, a loose ‘confidence and supply’ agreement in the offing that will stop short of a coalition, and quite possibly less certainty than we started with. So, what does this mean for online retail?...

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Online Retail Sector Growth – Year To Date (Jan-May 2017)

Online Retail Sector Growth – Year To Date (Jan-May 2017)

07/06/2017

This article provides a snapshot view on the year-to-date (YTD – Jan-May 2017) growth rates for the sectors that we track in the IMRG Capgemini Sales Index, also offering comparisons with the same period in 2016....

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Online retail news round-up (7 June 2017)

Online retail news round-up (7 June 2017)

31/05/2017

In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week....

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UK Fashion Brands Reveal Their Cross Border Trading Focus

UK Fashion Brands Reveal Their Cross Border Trading Focus

25/05/2017

[VIDEO] Delegates from our Fashion Connect on how they are focusing their cross border trading efforts on more markets with data and analysis driven strategic decisions and whether they put their focus on online marketplaces or dedicated websites....

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3 Things Online Retailers Need For Better Google Ranking

3 Things Online Retailers Need For Better Google Ranking

25/05/2017

[VIDEO] Delegate from our Fashion Connect on how you need three things in order to get your online retail site to better perform in Google search....

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How Online Retailers Use Social Media To Raise Brand Awareness

How Online Retailers Use Social Media To Raise Brand Awareness

18/05/2017

In this video from our Fashion Connect 2017, Mark Wright (Jack Wills) and Niamh Barker (The Travelwrap Company) reveal some of their latest social media campaigns and how they use these channels from a lifestyle and product point of view....

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How Capturing Online Reviews Can Help You Improve Conversions

How Capturing Online Reviews Can Help You Improve Conversions

08/05/2017

Consumers are today increasingly looking for reviews to make their purchase decision and they put a lot of trust in them. The right reviews can help convince your customer of the quality of your product or service leading to more conversions for your online business. In this video, IMRG editor Andy Mulcahy looks at the different ways in which you could capture online reviews from your customers....

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‘Mugwump’ — What Politicians’ Use Of Language Can Teach Online Retail Marketers

‘Mugwump’ — What Politicians’ Use Of Language Can Teach Online Retail Marketers

08/05/2017

A bold word choice can ruin your campaign, or it can take it further than you imagined. It’s high-risk, high reward. It’s a powerful tool, and as such needs careful handling. This article will look at what you can achieve with choice of language in online retail marketing....

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Can Automation Delight Shoppers And Reverse Declining Conversion?

Can Automation Delight Shoppers And Reverse Declining Conversion?

04/05/2017

In this video, IMRG's Editor Andy Mulcahy shares the results of a mini benchmark that we run with Apptus as part of a report which looks at the use of automation in merchandising. We look at factors such as recruitment and investment to find out what’s the state of play in merchandising and if jobs potentially could be replaced by intelligent AI systems....

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How Important Is Click & Collect To Your Business?

How Important Is Click & Collect To Your Business?

03/05/2017

[VIDEO] Delegate from our Fashion Connect on how important click & collect is for their brand to drive footfall to their stores....

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What Do You See As Your Biggest Challenges In 2017?

What Do You See As Your Biggest Challenges In 2017?

03/05/2017

[VIDEO] Delegates from our Fashion Connect on what they see as the biggest challenges in online retail for 2017....

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Online Retail Trends in 2017

Online Retail Trends in 2017

26/04/2017

[VIDEO] Delegates from our Fashion Connect on what they see as the biggest trends in online retail for 2017....

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The Importance of Single Customer View

The Importance of Single Customer View

26/04/2017

[VIDEO] Online retailers from our Fashion Connect about the importance of Single Customer View and how they use it to better target customers....

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What Is The Outlook For Online Retail?

What Is The Outlook For Online Retail?

26/04/2017

[VIDEO] Growth for the UK’s online retail industry was strong in 2016 – up 15.9% - so what is the outlook for future growth? IMRG’s editor, Andy Mulcahy, considers recent trends and the potential impact of slowing mobile growth, Brexit and the need for a new device to drive growth in 2019....

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What Is Lifetime Customer Value and What Can You Learn From It?

What Is Lifetime Customer Value and What Can You Learn From It?

19/04/2017

For those starting to look at measuring lifetime customer value, this video defines the three terms – ‘lifetime’, ‘customer’, and ‘value’ – to help you understand the basics of a concept that is quite simple in principle, but that gets more complex if you are to use it to produce meaningful and actionable insights....

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IMRG Personalisation Forum

IMRG Personalisation Forum

30/03/2017

IMRG runs its first personalisation forum focusing on strategy development and implementation....

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People-Centric Analytics: Why Online Retailers Should Use It

People-Centric Analytics: Why Online Retailers Should Use It

27/03/2017

The multi-device path to purchase means it’s not enough to have a presence across devices – a mobile-enabled website and high-functioning app. How do you build all these components to work together to create a single, seamless experience for a customer who wants to grab any device and pick up a shopping trip right where he or she left off?...

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The State of Gift Cards in Online Retail

The State of Gift Cards in Online Retail

20/03/2017

UK online retail is big business. According to the IMRG Capgemini Sales Index the UK spent £133 bn online last year. Gift cards sales — including their digital and paper equivalents — amounted to just a portion of this but their sales punch is not to be underestimated.This article will look at the latest trends to help you better understand how gift cards can be used in online retail....

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IMRG Risk Management Forum - GDPR and fraud

IMRG Risk Management Forum - GDPR and fraud

15/03/2017

IMRG runs its first risk management forum and reviews current fraud levels and trends....

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Did International Women’s Day Just Have Its Black Friday Retail Moment?

Did International Women’s Day Just Have Its Black Friday Retail Moment?

14/03/2017

Last Wednesday, 8 March, something happened that can’t possibly have escaped your notice – it was International Women’s Day. There is nothing new about that. But this year seemed to be a bit different due to the sheer scale of it which led me to wonder: did International Women’s Day just have its Black Friday moment?...

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IMRG Performance Management Forum

IMRG Performance Management Forum

02/03/2017

IMRG kicks of the new year with it's first performance management forum focusing on peak trading strategies....

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5 Online Fashion Retail Lessons From Fashion Connect

5 Online Fashion Retail Lessons From Fashion Connect

28/02/2017

Last week One America Square hosted IMRG’s Fashion Connect 2017 - featuring some of the best and brightest in online fashion retail for a day of thought leadership, discussion, debate, and a networking drink or two. The event focused on helping you understand how to determine, measure and improve lifetime customer value. This article provides you with some of the key takeaways from this event....

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Threats To Online Retail Businesses – Part 3

Threats To Online Retail Businesses – Part 3

16/02/2017

In this series of blogs I’ve been looking at some of the modern potential threats to online retail businesses in a world currently characterised by rapid change. From peak trading and its compressed sales volumes to the British weather, there are several factors you need to consider when future proofing your strategy to meet tomorrow’s challenges....

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Are the New Technologies In Online Retail Worthwhile?

Are the New Technologies In Online Retail Worthwhile?

09/02/2017

IMRG: Last week I published the first in a series of posts looking at some of the threats in the political climate that online retail businesses face today. This week’s post looks at technology – specifically the pace at which it is evolving and the fear of missing out....

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IMRG m-Transactions and Consumer Spending Forum

IMRG m-Transactions and Consumer Spending Forum

02/02/2017

IMRG runs its first m-Transactions and Consumer Spending Forum.....

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The Biggest Threats Posed By The Political Climate To Online Retailers

The Biggest Threats Posed By The Political Climate To Online Retailers

01/02/2017

IMRG: What are the biggest threats to online retailers today? Not just the obvious ones, but anything that might have a knock-on effect and is therefore potentially worthy of retailer consideration. This blog, the first in the series, focuses on the theme you can’t possibly avoid in news bulletins at the moment – rising instability in the political climate....

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5 Trends in Online Retail from 2016

5 Trends in Online Retail from 2016

05/01/2017

2016 has been quite a year – featuring plenty of twists, turns and referendums leaving a strong sense that there are some pretty profound changes coming down the line for how online retail works, even if we don’t quite understand what some of them actually mean yet. Here are some examples of such changes......

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IMRG Membership Christmas Drinks

IMRG Membership Christmas Drinks

08/12/2016

Our annual Christmas drinks held in central London. Our way of saying thanks to the membership....

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