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IMRG

Logo for IMRG
Address
2 Ching Court, 49-53 Monmouth Street, Covent Garden London WC2H 9EY
Phone
+44(0) 203 696 0980
Web
http://www.imrg.org

About

For over 20 years, IMRG (Interactive Media in Retail Group) has been the voice of e-retail in the UK. We are a membership community comprising businesses of all sizes – multichannel and pureplay, SME and multinational, and solution providers to industry. We support our members through a range of activities – including market tracking and insight, benchmarking and best practice sharing. Our indexes provide in-depth intelligence on online sales, mobile sales, delivery trends and over 40 additional KPIs. Our goal is to ensure our members have the information and resources they need to succeed in rapidly-evolving markets – both domestically and internationally.


Uploaded Content

IMRG Membership Christmas Drinks 2018

IMRG Membership Christmas Drinks 2018

06/12/2018

Our annual Christmas drinks held in central London. Our way of saying thanks to the membership....

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IMRG Lunch - Black Friday review 2018

IMRG Lunch - Black Friday review 2018

05/12/2018

At this event, we will be revealing the results of the daily benchmark tracker that we run over Black Friday week – debating trends in the data and much more.....

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Online retail news in brief (18 July 2018)

Online retail news in brief (18 July 2018)

18/07/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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[Webinar] - Should you be investing in User Generated Content?

[Webinar] - Should you be investing in User Generated Content?

17/07/2018

You’re probably familiar with product reviews. In the digital age in which we live, it’s increasingly easy to leave a trail of commentary dotted around the internet. Reviews have permeated the boundaries of the dedicated review sections of product websites, and have exploded onto the social media scene. Pictures can be uploaded in seconds, and a tirade of Tweets can be launched from the Tube carriage on the morning commute. Is it possible for retailers to take advantage of this flow of conversation?...

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Online retail news in brief (11 July 2018)

Online retail news in brief (11 July 2018)

11/07/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online retail news in brief (4 July 2018)

Online retail news in brief (4 July 2018)

04/07/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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IMRG Online Retailer Interview: Bloom & Wild

IMRG Online Retailer Interview: Bloom & Wild

29/06/2018

In this retailer Q&A, we spoke to Phill about subscription, next-day delivery, and the customer-first business model....

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[PODCAST] Black Friday 2018 - Tips for planning for the biggest week in retail

[PODCAST] Black Friday 2018 - Tips for planning for the biggest week in retail

27/06/2018

[PODCAST] How can you prepare for Black Friday 2018? What trends are going to influence performance this year and what can you learn from shopping patterns during last year's peak period? Strategy and Insight Director Andy Mulcahy sits down with leading experts to discuss the busiest week of the year....

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Online retail news in brief (27 June 2018)

Online retail news in brief (27 June 2018)

27/06/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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IMRG Online Retailer Interview: QVC UK

IMRG Online Retailer Interview: QVC UK

26/06/2018

In this retailer Q&A, we spoke to Rob about returns, brand experience, and customer acquisition and retention....

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IMRG Online Retailer Interview: Schuh

IMRG Online Retailer Interview: Schuh

21/06/2018

In this retailer Q&A, we spoke to Sean about economics, multichannel, and the future of retail....

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Online retail news in brief (20 June 2018)

Online retail news in brief (20 June 2018)

20/06/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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5 things we learned from IMRG customer connect conference 2018

5 things we learned from IMRG customer connect conference 2018

19/06/2018

The IMRG Customer Connect 2018 Conference took place in June 2018, and discussed the practices and expectations of the internet-savvy customer. If you missed it, don’t fret. We’ve got you covered. We’ve condensed the wealth of content from the day into five key takeaways....

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IMRG Online Retailer Interview: Quiz

IMRG Online Retailer Interview: Quiz

15/06/2018

In this retailer Q&A, we spoke to Jawad about fulfilment, returns, and the customer journey....

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This week in online retail social media (13 June 2018)

This week in online retail social media (13 June 2018)

13/06/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

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Online retail news in brief (13 June 2018)

Online retail news in brief (13 June 2018)

13/06/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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The IMRG guide to trading into Switzerland

The IMRG guide to trading into Switzerland

05/06/2018

IMRG has published a cross-border trading guide for retailers thinking about entering the Swiss ecommerce market....

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Online retail news in brief (6 June 2018)

Online retail news in brief (6 June 2018)

05/06/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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This week in online retail social media (6 May 2018)

This week in online retail social media (6 May 2018)

04/06/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

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Online retail news in brief (30 May 2018)

Online retail news in brief (30 May 2018)

30/05/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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This week in online retail social media (30 May 2018)

This week in online retail social media (30 May 2018)

30/05/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

Read more

Online retail news in brief (23 May 2018)

Online retail news in brief (23 May 2018)

22/05/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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This week in online retail social media (23 May 2018)

This week in online retail social media (23 May 2018)

22/05/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

Read more

This week in online retail social media (16 May 2018)

This week in online retail social media (16 May 2018)

16/05/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

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Online retail news in brief (16 May 2018)

Online retail news in brief (16 May 2018)

16/05/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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IMRG Online Retailer Interview: Blauer USA

IMRG Online Retailer Interview: Blauer USA

03/05/2018

In our third retailer Q&A, we spoke to Giuseppe D'Amore, CEO at FGF Insudtry, about heritage, social media, and multichannel strategy....

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This week in online retail social media (2 May 2018)

This week in online retail social media (2 May 2018)

02/05/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

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Online retail news in brief (2 May 2018)

Online retail news in brief (2 May 2018)

02/05/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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IMRG Online Retailer Interview: The Kooples

IMRG Online Retailer Interview: The Kooples

30/04/2018

In our second retailer Q&A, we spoke to Rocco Ghrenassia, Global eCommerce Director at The Kooples, about cross-border expansion, social media, and personalisation in online retail....

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This week in online retail social media (25 April 2018)

This week in online retail social media (25 April 2018)

25/04/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

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[WEBINAR] How to become a data-driven business

[WEBINAR] How to become a data-driven business

24/04/2018

[WEBINAR] We all want to become agile, data-driven marketing machines. However, research shows a significant gap between what shopper assume happens with their data, and what capabilities brands actually have....

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Online retail news in brief (25 April 2018)

Online retail news in brief (25 April 2018)

24/04/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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[PODCAST] Where is retail technology heading?

[PODCAST] Where is retail technology heading?

24/04/2018

[PODCAST] Where is retail technology heading?...

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Online retail news in brief (18 April 2018)

Online retail news in brief (18 April 2018)

18/04/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

Read more

This week in online retail social media (18 April 2018)

This week in online retail social media (18 April 2018)

18/04/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

Read more

This week in online retail social media (11 April 2018)

This week in online retail social media (11 April 2018)

11/04/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

Read more

Online retail news in brief (11 April 2018)

Online retail news in brief (11 April 2018)

11/04/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

Read more

[PODCAST] Mobile shopping and discovery in the age of Netflix and Spotify

[PODCAST] Mobile shopping and discovery in the age of Netflix and Spotify

11/04/2018

[PODCAST] Learn how services like Netflix and Spotify are changing and influencing customer behaviour in this expert-led podcast. 30 min listen time....

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How to protect online retail customers against cyber crime

How to protect online retail customers against cyber crime

10/04/2018

New research from the Cyber Aware campaign and Experian revealed that the UK public’s email passwords could be leaving them vulnerable to cyber attacks. So what can retailers do to protect themselves and their customers? This article discusses ecommerce, cyber security, and how retailers can protect their customers....

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This week in online retail social media (4 April 2018)

This week in online retail social media (4 April 2018)

04/04/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

Read more

Online retail news in brief (4 April 2018)

Online retail news in brief (4 April 2018)

04/04/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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IMRG Interviews ... Aldo Shoes

IMRG Interviews ... Aldo Shoes

03/04/2018

In the first in a new series of retailer Q&As, we spoke to Talin Vartevanian, eCommerce Director, Europe, about Aldo’s approach to marketing, customer acquisition and retention, social media, and brand building....

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Online retail news in brief (28 March 2018)

Online retail news in brief (28 March 2018)

27/03/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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This week in online retail social media (28 March 2018)

This week in online retail social media (28 March 2018)

27/03/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

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How to break the barriers between digital and physical experiences

How to break the barriers between digital and physical experiences

22/03/2018

As competition intensifies and customers become increasingly demanding and tech savvy, retailers are investing large amounts in such areas as Artificial Intelligence, machine learning, warehousing and logistics, voice search services and analytics and measurement....

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The IMRG Guide to eCommerce in India

The IMRG Guide to eCommerce in India

22/03/2018

India isn’t an easy target. It is, however, a very interesting one. There are a lot of people in India! Based on average statistics such as GDP/head, they are rather poor, with literacy levels of only c65% in key age groups such as 30-40 year olds. However, general “average” statistics about India are unhelpful when considering it as a cross-border ecommerce prospect. There is significant inequality of wealth distribution, with around 6% of the population – about 80M people – likely to be plausible targets. The addressable market is comparable in size to Germany and in wealth to Poland, and is growing steadily as India grows wealthier...

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Online retail news in brief (21 March 2018)

Online retail news in brief (21 March 2018)

20/03/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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This week in online retail social media (21 March 2018)

This week in online retail social media (21 March 2018)

20/03/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

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[PODCAST] How retailers can use customer content

[PODCAST] How retailers can use customer content

14/03/2018

[PODCAST] More content than ever is coming from customers. It’s a powerful double-edged sword for online retailers. Vloggers and creators with large followings can make or break a product. But not only that — essentially every ecommerce shopper has the power to broadcast either a positive or a negative opinion or experience. If retailers can steer user-generated content for their benefit, and measure its results, the benefits can be great. So how do you do that?...

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What are retailers supposed to do with International Women’s Day?

What are retailers supposed to do with International Women’s Day?

14/03/2018

The retail calendar is divided up into a series of celebration days and periods that are very well established – Valentine’s Day, Mother’s Day, Easter, Father’s Day, Halloween, Christmas etc. But it’s not an exclusive club and every now and then a new one pops up (hello Black Friday, Amazon Prime Day) and becomes significant in its own way. But when it comes to an event like International Women’s Day, the question is how (or whether) retailers should get involved....

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Online retail news in brief (14 March 2018)

Online retail news in brief (14 March 2018)

13/03/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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This week in online retail social media (14 March 2018)

This week in online retail social media (14 March 2018)

13/03/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

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Amazon Go: Checkout to go?

Amazon Go: Checkout to go?

07/03/2018

Amazon Go, the checkout-less store introduced in Seattle in January, looks set to expand. Reports suggest that the online retail giant could be opening six more stores this year. While Seattle and Los Angeles are tipped as the most likely recipients, it’s yet unclear where the new sites will appear. So what does the expansion of Amazon Go mean for you and your retail business?...

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Online retail news in brief (7 March 2018)

Online retail news in brief (7 March 2018)

07/03/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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This week in online retail social media (7 March 2018)

This week in online retail social media (7 March 2018)

06/03/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

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Customer Experience In Online Retail – The Definitive Guide (Updated for 2018)

Customer Experience In Online Retail – The Definitive Guide (Updated for 2018)

01/03/2018

This is the most complete guide to customer experience in online retail. The best part? All of the strategies in this guide work GREAT in 2018....

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Online retail news in brief (28 February 2018)

Online retail news in brief (28 February 2018)

28/02/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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5 things we learned from IMRG Fashion Connect Conference 2018

5 things we learned from IMRG Fashion Connect Conference 2018

28/02/2018

The sold-out Fashion Connect took place at One America Square on 21 February 2018. The conference saw speakers and panellists from retailers of all sizes and tiers, as well as solution providers working at the cutting edge of online retail and fashion ecommerce. If you missed it, here’s a roundup of what we learned and discussed....

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This week in online retail social media (28 February 2018)

This week in online retail social media (28 February 2018)

27/02/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

Read more

Online retail news in brief (21 February 2018)

Online retail news in brief (21 February 2018)

21/02/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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This week in online retail social media (21 February 2018)

This week in online retail social media (21 February 2018)

20/02/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

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[PODCAST] What are the challenges and issues facing fashion retailers?

[PODCAST] What are the challenges and issues facing fashion retailers?

20/02/2018

[PODCAST] In this podcast hosted by IMRG’s Strategy and Insight Director Andy Mulcahy we look at the challenges and issues facing fashion retailers, what they can do to overcome them and also identifies key potential opportunities and interesting recent developments....

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Online retail news in brief (14 February 2018)

Online retail news in brief (14 February 2018)

14/02/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

Read more

This week in online retail social media (14 February 2018)

This week in online retail social media (14 February 2018)

12/02/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

Read more

Online retail news in brief (7 February 2018)

Online retail news in brief (7 February 2018)

07/02/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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This week in online retail social media (7 February 2018)

This week in online retail social media (7 February 2018)

06/02/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them. Here are some of the retail topics that came up....

Read more

Online retail news in brief (31 January 2018)

Online retail news in brief (31 January 2018)

31/01/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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This week in online retail social media (31 January 2018)

This week in online retail social media (31 January 2018)

30/01/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them here for you - Here are some of the retail topics that came up on social media this week....

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What does Facebook’s news feed shake-up mean for online retail?

What does Facebook’s news feed shake-up mean for online retail?

29/01/2018

In a public effort to make Facebook better for the wellbeing of its users and the public, founder and chief executive Mark Zuckerberg intends to alter the way the site’s news feed functions. User content is due to enjoy greater prominence at the expense of content from media and business. What does this mean for online retailers who use Facebook in their marketing efforts? We asked our members for their thoughts....

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Online retail news in brief (24 January 2018)

Online retail news in brief (24 January 2018)

24/01/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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This week in online retail social media (24 January 2018)

This week in online retail social media (24 January 2018)

23/01/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them here for you - Here are some of the retail topics that came up on social media this week....

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Online retail news in brief (17 January 2018)

Online retail news in brief (17 January 2018)

17/01/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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This week in online retail social media (17 January 2018)

This week in online retail social media (17 January 2018)

15/01/2018

Do you need a quick overview of the trending topics in online retail social media from this week? We've summarised them here for you - Here are some of the retail topics that came up on social media this week. ...

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[PODCAST] Online retail performance in 2017 – a review

[PODCAST] Online retail performance in 2017 – a review

15/01/2018

[PODCAST] In this podcast hosted by IMRG’s Strategy and Insight Director Andy Mulcahy we review how the online retail market evolved in 2017 – what the key trends and developments were during a challenging year and where the opportunities are moving into 2018....

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Online retail news in brief (10 January 2018)

Online retail news in brief (10 January 2018)

10/01/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online retail news in brief (3 January 2018)

Online retail news in brief (3 January 2018)

03/01/2018

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online retail news in brief (20 December 2017)

Online retail news in brief (20 December 2017)

19/12/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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[SURVEY] How important is clear product information for online shoppers?

[SURVEY] How important is clear product information for online shoppers?

19/12/2017

Product information is vitally important, but especially as we gear up to Christmas it helps to know exactly what consumers really think about product information when purchasing gifts online. Learn about the findings from a survey by YouGov about British adults where the results were pretty conclusive....

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How to convert Christmas shoppers to repeat purchasers

How to convert Christmas shoppers to repeat purchasers

18/12/2017

Did you know that 27% of all online retail revenue in the U.K. is generated by repeat customers? Not only that, a study by RJMetrics found that loyal customers spent up to 30 times the average amount. In this article you’ll learn how you can encourage first-time shoppers to become brand loyalists....

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Online retail news in brief (13 December 2017)

Online retail news in brief (13 December 2017)

13/12/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online retail news in brief (06 December 2017)

Online retail news in brief (06 December 2017)

06/12/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

Read more

IMRG Lunch - Black Friday review

IMRG Lunch - Black Friday review

06/12/2017

At this event, we will be revealing the results of the daily benchmark tracker that we run over Black Friday week – debating trends in the data and much more.....

Read more

What makes a good omnichannel experience? - [Ask The Experts]

What makes a good omnichannel experience? - [Ask The Experts]

05/12/2017

Learn about what defines and how you can implement a good omnichannel experience from online retail experts in our community. This is the first article in our new series Ask The Experts where we ask our community experts to help you answer relevant questions about the industry....

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Online retail news in brief (29 November 2017)

Online retail news in brief (29 November 2017)

29/11/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Black Friday review 2017

Black Friday review 2017

29/11/2017

[PODCAST] In this podcast hosted by IMRG’s Strategy and Insight Director Andy Mulcahy we provide an early review of what happened over the Black Friday peak, focusing on the period leading into Black Friday week, the day itself plus the weekend and Cyber Monday....

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What did we learn from Black Friday 2017 (so far)?

What did we learn from Black Friday 2017 (so far)?

24/11/2017

The Black Friday period has come and not quite gone yet, but what have we learnt so far from the busiest period in the run-up to Christmas? How has it evolved this year and what does it mean for online retail moving into 2018?...

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Online retail news in brief (22 November 2017)

Online retail news in brief (22 November 2017)

22/11/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online retail news in brief (15 November 2017)

Online retail news in brief (15 November 2017)

14/11/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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12 best practices to increase your sales with Google AdWords

12 best practices to increase your sales with Google AdWords

14/11/2017

Users type in search requests that yield two kinds of results: SEO results – the ones you achieve solely thanks to relevant, structured, quality content – and SEA results, which are the results merchants pay to see favourably ranked. In this article you’ll learn 12 Google AdWords best practices that can help you increase your online turnover, whilst retaining a firm control on your investments....

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Online Retail News In Brief (8 November 2017)

Online Retail News In Brief (8 November 2017)

08/11/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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5 things we learned at the Understanding The Relationship Of Online And Offline IMRG Data Breakfast

5 things we learned at the Understanding The Relationship Of Online And Offline IMRG Data Breakfast

01/11/2017

We held the inaugural IMRG Data Breakfast at The Delaunay in Aldwych on 24 October 2017. We discussed the challenges and opportunities that come with trying to understand the relationship between online and offline. Here are five things we learned at this event....

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Online Retail News In Brief (1 November 2017)

Online Retail News In Brief (1 November 2017)

01/11/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (25 October 2017)

Online Retail News In Brief (25 October 2017)

25/10/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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What new technology should online retailers be considering?

What new technology should online retailers be considering?

23/10/2017

[PODCAST] In this podcast hosted by IMRG’s Strategy and Insight Director Andy Mulcahy we look at new and emerging technologies that can have an impact on the way that retailers operate. We tackle questions such as what new technologies should be on retailers’ radars, and why?...

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Online Retail News In Brief (18 October 2017)

Online Retail News In Brief (18 October 2017)

18/10/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (11 October 2017)

Online Retail News In Brief (11 October 2017)

11/10/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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5 things we learned at eCommerce Expo

5 things we learned at eCommerce Expo

11/10/2017

At eCommerce Expo 2017, the IMRG Digital Customer Theatre hosted a two-day programme of roundtables, keynotes, Q&As, and panel sessions to tackle current challenges in online retail, and to interrogate the latest information on customer behaviour, ecommerce logistics, and regulation. Here are five things we learned....

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Online Retail News In Brief (04 October 2017)

Online Retail News In Brief (04 October 2017)

04/10/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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How to build brand loyalty during peak

How to build brand loyalty during peak

04/10/2017

Here are the key things retailers should keep in mind when planning how to support shoppers to get their Christmas shopping done online, even at the last minute....

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5 Things We Learned At IMRG Data Summit 2017

5 Things We Learned At IMRG Data Summit 2017

04/10/2017

Learn about our unique datasets that we examined and debated for the latest trends and developments in ecommerce at the IMRG Data Summit on 21 September 2017. Our expert panellists and keynote speakers discussed shopper behaviour and debated how online retailers can improve their performance and offerings. In this blog article you’ll get the five things we learned from this busy event focused primarily on online retail data....

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Online Retail News In Brief (27 September 2017)

Online Retail News In Brief (27 September 2017)

26/09/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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What does Amazon’s 1-click patent expiry mean for online retail?

What does Amazon’s 1-click patent expiry mean for online retail?

25/09/2017

Amazon's 1-click checkout patent has expired. Are we entering a new ecommerce epoch? Or is this a nice opportunity to remove some friction from the customer journey? Or, indeed, are retailers even interested in this development?...

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ICYMI: Get 6% more revenue on Black Friday and Beyond

ICYMI: Get 6% more revenue on Black Friday and Beyond

20/09/2017

At any one time, you are at risk of losing 81% of your customers to a retailer who offers a better service. When acquisition costs are high and customer loyalty is low, discounting no longer provides a competitive advantage. How can online retail rise to this challenge? Website personalisation provides the perfect means for delighting shoppers, but which personalisation tactics are the most effective?...

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Online Retail News In Brief (20 September 2017)

Online Retail News In Brief (20 September 2017)

19/09/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (13 September 2017)

Online Retail News In Brief (13 September 2017)

13/09/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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5 lessons from the IMRG Woodway Packaging Forum 2017

5 lessons from the IMRG Woodway Packaging Forum 2017

12/09/2017

The IMRG-Woodway Packaging Best Practice Forum took place in September 2017, and tackled the conflicting challenges and increasing opportunities of online retail packaging. Here are five things we learned....

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Online Retail News In Brief (06 September 2017)

Online Retail News In Brief (06 September 2017)

06/09/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (30 August 2017)

Online Retail News In Brief (30 August 2017)

30/08/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (23 August 2017)

Online Retail News In Brief (23 August 2017)

23/08/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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AI, online retail, and the (potential) end of mankind

AI, online retail, and the (potential) end of mankind

23/08/2017

AI has been a hot topic in online retail for a while. But are we sowing the seeds of humanity’s demise? Well, probably. But in the meantime…...

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Online Retail News In Brief (16 August 2017)

Online Retail News In Brief (16 August 2017)

16/08/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (10 August 2017)

Online Retail News In Brief (10 August 2017)

09/08/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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How To Successfully Market To Online Retailers - Part 2

How To Successfully Market To Online Retailers - Part 2

26/07/2017

[VIDEO] Learn about best practice when marketing to online retailers in this short video with IMRG's editor Andy Mulcahy. In our previous video, we looked at common mistakes when marketing to online retailers and this video focus on best practice in communicating with online retailers....

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Online Retail News In Brief (26 July 2017)

Online Retail News In Brief (26 July 2017)

25/07/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (19 July 2017)

Online Retail News In Brief (19 July 2017)

19/07/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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The Difference Between Black Friday And Christmas Shopping

The Difference Between Black Friday And Christmas Shopping

19/07/2017

[PODCAST] In this podcast – the first in a new monthly sequence hosted by IMRG’s editor Andy Mulcahy – we look ahead to the peak trading season in 2017, analysing the trends we’ve seen so far and speculating as to what might characterise the ‘golden quarter’ this year....

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How To Successfully Market To Online Retailers

How To Successfully Market To Online Retailers

12/07/2017

[VIDEO] In this video IMRG editor Andy Mulcahy gives tips on how you can market to online retailers to make sure you're speaking their language and effectively communicate with them....

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Online Retail News In Brief (12 July 2017)

Online Retail News In Brief (12 July 2017)

12/07/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Online Retail News In Brief (5 July 2017)

Online Retail News In Brief (5 July 2017)

05/07/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Is Sales Growth Through Tablet Devices For Online Retail Over?

Is Sales Growth Through Tablet Devices For Online Retail Over?

05/07/2017

[VIDEO] In this video, IMRG Editor Andy Mulcahy discusses whether we've seen the end of sales growth for online retail on tablet devices....

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Sector Performance YTD - Lingerie Sector Continues Impressive Growth

Sector Performance YTD - Lingerie Sector Continues Impressive Growth

05/07/2017

The June IMRG Capgemini Online Retail Sales Index has shown that Lingerie’s performance remains very strong. It leads the sectors in year-to-date growth, having been the second best performing sector in 2016....

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Online Retail News In Brief (28 June 2017)

Online Retail News In Brief (28 June 2017)

28/06/2017

Do you need a quick summary of the online retail news from this week? In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week to give you a quick overview of what's happening in the world of online retail....

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Does Brexit Mean Uncertainty For UK Online Retailers?

Does Brexit Mean Uncertainty For UK Online Retailers?

21/06/2017

[VIDEO] In this video, IMRG Editor Andy Mulcahy tackles the question whether Brexit means online retail uncertainty, and how Britain's departure from the EU will affect cross-border ecommerce....

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Online Retail News In Brief (21 June 2017)

Online Retail News In Brief (21 June 2017)

21/06/2017

In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week....

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Five Christmas And Black Friday Retail Lessons From Peak Connect 2017

Five Christmas And Black Friday Retail Lessons From Peak Connect 2017

21/06/2017

The IMRG Peak Connect Conference 2017 brought together retailers and solution providers to try and answer the enormous question ‘What’s going to happen at Black Friday and Christmas 2017?’ If you didn’t make it, here are some snapshots of the day and the insights on offer....

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What Does The 2017 Election Result Mean For Online Retail?

What Does The 2017 Election Result Mean For Online Retail?

14/06/2017

As you’ll no doubt have heard ad nauseam, the election did not go to plan for the prime minister. The expected landslide victory did not materialise. Where there might have been a little more certainty in political proceedings, we have a hung parliament, a loose ‘confidence and supply’ agreement in the offing that will stop short of a coalition, and quite possibly less certainty than we started with. So, what does this mean for online retail?...

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Online Retail Sector Growth – Year To Date (Jan-May 2017)

Online Retail Sector Growth – Year To Date (Jan-May 2017)

07/06/2017

This article provides a snapshot view on the year-to-date (YTD – Jan-May 2017) growth rates for the sectors that we track in the IMRG Capgemini Sales Index, also offering comparisons with the same period in 2016....

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Online retail news round-up (7 June 2017)

Online retail news round-up (7 June 2017)

31/05/2017

In case you missed them, we’ve pulled together a few online retail news highlights from around the web this week....

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UK Fashion Brands Reveal Their Cross Border Trading Focus

UK Fashion Brands Reveal Their Cross Border Trading Focus

25/05/2017

[VIDEO] Delegates from our Fashion Connect on how they are focusing their cross border trading efforts on more markets with data and analysis driven strategic decisions and whether they put their focus on online marketplaces or dedicated websites....

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3 Things Online Retailers Need For Better Google Ranking

3 Things Online Retailers Need For Better Google Ranking

25/05/2017

[VIDEO] Delegate from our Fashion Connect on how you need three things in order to get your online retail site to better perform in Google search....

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How Online Retailers Use Social Media To Raise Brand Awareness

How Online Retailers Use Social Media To Raise Brand Awareness

18/05/2017

In this video from our Fashion Connect 2017, Mark Wright (Jack Wills) and Niamh Barker (The Travelwrap Company) reveal some of their latest social media campaigns and how they use these channels from a lifestyle and product point of view....

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How Capturing Online Reviews Can Help You Improve Conversions

How Capturing Online Reviews Can Help You Improve Conversions

08/05/2017

Consumers are today increasingly looking for reviews to make their purchase decision and they put a lot of trust in them. The right reviews can help convince your customer of the quality of your product or service leading to more conversions for your online business. In this video, IMRG editor Andy Mulcahy looks at the different ways in which you could capture online reviews from your customers....

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‘Mugwump’ — What Politicians’ Use Of Language Can Teach Online Retail Marketers

‘Mugwump’ — What Politicians’ Use Of Language Can Teach Online Retail Marketers

08/05/2017

A bold word choice can ruin your campaign, or it can take it further than you imagined. It’s high-risk, high reward. It’s a powerful tool, and as such needs careful handling. This article will look at what you can achieve with choice of language in online retail marketing....

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Can Automation Delight Shoppers And Reverse Declining Conversion?

Can Automation Delight Shoppers And Reverse Declining Conversion?

04/05/2017

In this video, IMRG's Editor Andy Mulcahy shares the results of a mini benchmark that we run with Apptus as part of a report which looks at the use of automation in merchandising. We look at factors such as recruitment and investment to find out what’s the state of play in merchandising and if jobs potentially could be replaced by intelligent AI systems....

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How Important Is Click & Collect To Your Business?

How Important Is Click & Collect To Your Business?

03/05/2017

[VIDEO] Delegate from our Fashion Connect on how important click & collect is for their brand to drive footfall to their stores....

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What Do You See As Your Biggest Challenges In 2017?

What Do You See As Your Biggest Challenges In 2017?

03/05/2017

[VIDEO] Delegates from our Fashion Connect on what they see as the biggest challenges in online retail for 2017....

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Online Retail Trends in 2017

Online Retail Trends in 2017

26/04/2017

[VIDEO] Delegates from our Fashion Connect on what they see as the biggest trends in online retail for 2017....

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The Importance of Single Customer View

The Importance of Single Customer View

26/04/2017

[VIDEO] Online retailers from our Fashion Connect about the importance of Single Customer View and how they use it to better target customers....

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What Is The Outlook For Online Retail?

What Is The Outlook For Online Retail?

26/04/2017

[VIDEO] Growth for the UK’s online retail industry was strong in 2016 – up 15.9% - so what is the outlook for future growth? IMRG’s editor, Andy Mulcahy, considers recent trends and the potential impact of slowing mobile growth, Brexit and the need for a new device to drive growth in 2019....

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What Is Lifetime Customer Value and What Can You Learn From It?

What Is Lifetime Customer Value and What Can You Learn From It?

19/04/2017

For those starting to look at measuring lifetime customer value, this video defines the three terms – ‘lifetime’, ‘customer’, and ‘value’ – to help you understand the basics of a concept that is quite simple in principle, but that gets more complex if you are to use it to produce meaningful and actionable insights....

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IMRG Personalisation Forum

IMRG Personalisation Forum

30/03/2017

IMRG runs its first personalisation forum focusing on strategy development and implementation....

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The State of Gift Cards in Online Retail

The State of Gift Cards in Online Retail

20/03/2017

UK online retail is big business. According to the IMRG Capgemini Sales Index the UK spent £133 bn online last year. Gift cards sales — including their digital and paper equivalents — amounted to just a portion of this but their sales punch is not to be underestimated.This article will look at the latest trends to help you better understand how gift cards can be used in online retail....

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IMRG Risk Management Forum - GDPR and fraud

IMRG Risk Management Forum - GDPR and fraud

15/03/2017

IMRG runs its first risk management forum and reviews current fraud levels and trends....

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Did International Women’s Day Just Have Its Black Friday Retail Moment?

Did International Women’s Day Just Have Its Black Friday Retail Moment?

14/03/2017

Last Wednesday, 8 March, something happened that can’t possibly have escaped your notice – it was International Women’s Day. There is nothing new about that. But this year seemed to be a bit different due to the sheer scale of it which led me to wonder: did International Women’s Day just have its Black Friday moment?...

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IMRG Performance Management Forum

IMRG Performance Management Forum

02/03/2017

IMRG kicks of the new year with it's first performance management forum focusing on peak trading strategies....

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5 Online Fashion Retail Lessons From Fashion Connect

5 Online Fashion Retail Lessons From Fashion Connect

28/02/2017

Last week One America Square hosted IMRG’s Fashion Connect 2017 - featuring some of the best and brightest in online fashion retail for a day of thought leadership, discussion, debate, and a networking drink or two. The event focused on helping you understand how to determine, measure and improve lifetime customer value. This article provides you with some of the key takeaways from this event....

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Threats To Online Retail Businesses – Part 3

Threats To Online Retail Businesses – Part 3

16/02/2017

In this series of blogs I’ve been looking at some of the modern potential threats to online retail businesses in a world currently characterised by rapid change. From peak trading and its compressed sales volumes to the British weather, there are several factors you need to consider when future proofing your strategy to meet tomorrow’s challenges....

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Are the New Technologies In Online Retail Worthwhile?

Are the New Technologies In Online Retail Worthwhile?

09/02/2017

IMRG: Last week I published the first in a series of posts looking at some of the threats in the political climate that online retail businesses face today. This week’s post looks at technology – specifically the pace at which it is evolving and the fear of missing out....

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IMRG m-Transactions and Consumer Spending Forum

IMRG m-Transactions and Consumer Spending Forum

02/02/2017

IMRG runs its first m-Transactions and Consumer Spending Forum.....

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The Biggest Threats Posed By The Political Climate To Online Retailers

The Biggest Threats Posed By The Political Climate To Online Retailers

01/02/2017

IMRG: What are the biggest threats to online retailers today? Not just the obvious ones, but anything that might have a knock-on effect and is therefore potentially worthy of retailer consideration. This blog, the first in the series, focuses on the theme you can’t possibly avoid in news bulletins at the moment – rising instability in the political climate....

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5 Trends in Online Retail from 2016

5 Trends in Online Retail from 2016

05/01/2017

2016 has been quite a year – featuring plenty of twists, turns and referendums leaving a strong sense that there are some pretty profound changes coming down the line for how online retail works, even if we don’t quite understand what some of them actually mean yet. Here are some examples of such changes......

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IMRG Membership Christmas Drinks

IMRG Membership Christmas Drinks

08/12/2016

Our annual Christmas drinks held in central London. Our way of saying thanks to the membership....

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