Delivery and Cross-Border Connect 2026
Join 60+ retail peers for Delivery and X-Border Connect 2026 which promises to be an interactive day filled with IMRG data, insight-focussed roundtable sessions, relaxed peer-to-peer meets, industry expert advice, and unstructured breaks for nibbles, a delicious lunch, and drinks to close the day.
We will take time to consider key post-purchase trends shaping 2026, including analysis on delivery offerings, approaches to returns, delivery to new markets, and steps to improve the customer experience.
Why Attend
Gain UK and cross-border delivery data
IMRG will share their latest insights on UK and cross-border delivery, helping you to see industry-wide trends and spot opportunities for improvement.
Hear customer-focussed insights
Benefit from learning about how consumers respond to various delivery offerings and the expectations they have for 2026.
Discuss ways to improve delivery UX
Speak with retail peers on ways to optimise the user experience during delivery, which will help support your customer retention strategies.
Learn from industry peers
Be in a room filled with retailers also looking to improve their delivery proposition, and meet IMRG’s industry expert community who can help you optimise performance.
Event format
Our dynamic Connect events bring retailers together for an action-packed day filled with IMRG data and insights, insight-led rotating roundtables, expert advice, and peer-to-peer sessions – all which help build invaluable connections and inspire ideas for growth.
- IMRG presentations: IMRG hosts will take the stage to provide you with plenty of delivery insights and data to take back to your team.
- Insight-led roundtables: In a series of 20-minute intervals, you will engage in relaxed roundtable discussions, each of which will be focussed on a different delivery and post-purchase themed topic.
- Peer-to-peer sessions: Experience the highly anticipated and lively peer-to-peer sessions where you will be matched with a peer to discuss tactics for delivery optimisation.
- Expert advice: Joining us for the day are several industry experts who will be on hand to answer complex post-purchase-oriented questions.
You will also be provided with drinks and nibbles throughout the day, as well as a delicious lunch.
Event venue
The Royal Horseguards Hotel, London. A five-star riverside venue combining historic charm with modern elegance.
Enjoy a day of insight, networking, and hospitality overlooking the Thames.
Am I eligible?
The event is free to attend for retailers. To ensure a relevant experience for all attendees, limited free seats are available for non-members who meet the following eligibility criteria:
- Retailers who hold a position in the following: C-Suite, Directors, and Head of’s
- Retailers who represent a retail business with an annual turnover of £5 million or more.
How can solution providers get involved?
This event is only free to attend for retailers.
This is a rare chance to engage senior retailers during their peak trading season.
Sponsorship offers exclusive access to a highly curated audience.
Book time with us to explore tailored partnership opportunities.
