Solution Provider Benchmarking

Give your clients better answers. Win more business with real market insight.

IMRG’s Digital Dashboard powered by their Online Retail Index is the UK’s most comprehensive eCommerce benchmarking platform. It is designed to help retailers benchmark their performance and help solution providers understand exactly how retailers are performing across the market.

Covering data from 220+ leading retailers and £30bn+ in online spend, it gives you trusted insight into current trading, so you can bring real authority into every client conversation.

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Turn market insight into commercial advantage

With the Digital Dashboard, you can clearly see where retailers are excelling – and where they’re falling behind – helping you:

  • Deliver more accurate, data-backed recommendations to clients
  • Identify performance gaps and opportunities faster
  • Strengthen your position as a trusted strategic partner
  • Add weight and credibility to pitches and proposals
  • Better inform prospect conversations with real benchmarks

Whether you’re advising existing clients or pitching new ones, the Dashboard gives you the evidence to move conversations forward.

What the Digital Dashboard shows

Each week, retailers contribute core performance data, including revenue, orders, and traffic. IMRG aggregates and analyses this to produce daily, week-on-week, month-on-month, and year-on-year benchmarks.

All data is fully anonymised and presented at a market level, ensuring accurate, secure, and trusted industry comparisons.

35+ product categories covered in the Digital Dashboard

Total Market

Beers & Wines

Gifts

Jewellery

Clothing:

Womenswear, Menswear, Footwear, Accessories, Lingerie, Baby & Toddler, Children's Wear

Health & Beauty:

Beauty, Fragrance, Haircare, Makeup, Skincare, Men's Beauty, Toiletries

Sports & Outdoors

Electrical:

Audio, Visual & Entertainment, Large Appliances, Small Appliances, Accessories & Hobbies, Gaming & Computing

Home & Garden:

Home, Furniture, Homewares & Decorations, Home Improvement, Garden, Garden Furnishings, Gardening

Mobile Commerce:

Smartphone, Tablet

All data metrics covered in the Digital Dashboard

Website Performance:

Revenue, Orders, Traffic | Year-on-Year, Week-on-Week, Month-on-Month, Year-To-Date | Average Order Value | Conversion Rate | Visitor Bounce Rate | Basket Abandonment | Checkout Abandonment

Customer Funnel:

View A Product Page | Add To Bag Rate | Go To Checkout Rate | Checkout To Payment Rate

Device Share:

Desktop, Smartphone, Tablet | Share Of Sessions By Browser And Operating System

Discounting:

Share Of Orders That Used A Discount Code

Basket Analysis:

Average order value | Average Selling Price Per Item | Average Shipping Cost | Number Of Items/Products Per Order

Marketing:

Revenue, Orders, Traffic Split Across Marketing Channels (Affiliates, Audio, Cross-network, Direct, Display, Email, Mobile Push Notifications, Organic Search, Organic Shopping, Organic Social, Organic Video, Paid Other, Paid Search, Paid Shopping, Paid Social, Paid Video, Referral, SMS) | Total Market And Sector Analysis By Quarter

International:

Percentages Of Sessions Within The UK | Percentages Of Sessions Within The EU | Percentage Of Sessions Rest Of The World

Users:

Active User Purchase Rate | First Time Purchase Rate | First User Source - AI | First User Source - Search Engines | Single Visit Rate

Site Navigation:

Average Engagement time | Basket Abandonment | Visitor bounce rate | Basket abandonment | Checkout abandonment | Home Page Bounce Rate | Home Page Start Rate | Page Views Per Session | Page Views Per User | Product Page Bounce Rate | Site Search Percentage | Time Spent on Search Results Page | Visitor Bounce Rate

Show clients exactly where they stand

Use the Digital Dashboard to benchmark your clients against the wider market, enabling you to:

  • Identify whether performance changes are internal or market-driven

  • Highlight where clients are ahead of competitors

  • Pinpoint underperformance and areas for improvement

  • Track trends across sectors and categories

  • Support strategic recommendations with real data

 

 

 

 

Dashboard

 

Also within the Digital Dashboard...

Black Friday daily benchmarks

IMRG members can track online performance during the busiest trading period of the year within the Digital Dashboard. The Black Friday Tracker provides:

  • Daily data from 150+ leading retailers
  • Coverage across key product categories
  • Metrics including revenue, traffic, CVR, and ABV

Spot trends as they happen and proactively advise clients rather than waiting for post-event analysis.

Black Friday Tracker

Insight reports

Insight Reports

IMRG produces insight reports that are hosted within the Digital Dashboard, delving deep into a range of eCommerce-related topics to give you a comprehensive understanding of market wide trends.

Examples include:

  • Valentine's Day
  • Day of the week conversion rate
  • Easter
  • Traffic trends
  • Clothing deep dive

IMRG’s Digital Dashboard helps you better understand the online market and advise your clients