IMRG Data Webinar - What Customers Tell Us They Want

Retailers are operating in a very tough market at the moment. Sales growth is proving hard to come by, with numerous factors impacting shopper confidence. Understanding what customers want from the brands they shop with has never been so important – or complex.

So where should you focus attention to improve the customer experience you offer and ensure you retain your share of the available spend?

One of the most effective ways to understand what customers actually want and expect from retailers today is to ask them directly. Join IMRG and Zendesk as we analyse our extensive customer feedback datasets to analyse how you should evolve areas of your proposition.

We will look at:

  • How customer expectation is evolving
  • How customers want to engage with your brand
  • What people want from delivery

Members - Login to watch the webinar

Not a member? Join the IMRG Membership to watch the webinar and get unique resources to understand and improve your online retail performance.