IMRG Members Only Data Webinar – 2018 Delivery From the Customer Perspective


Watch this webinar with IMRG and GFS learn about the findings from an extensive report on consumer home delivery. Maru/edr surveyed 2,000 UK shoppers – we’ll analyse the responses and advise retailers what the results mean for online delivery best practice in 2019.

You will learn:

  • What customers value most in the home delivery service
  • How paid delivery impacts a customer’s purchase decision
  • The extent to which customers take returns options into account when making a purchase
  • Customer preferences for the various delivery options
  • How many customers take environmental packaging into account when making a purchase


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IMRG Members Only Webinar delivery

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Not a member? Join the IMRG Membership to watch the webinar and get unique 

resources to understand and improve your online retail performance.