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PFS

PFS solutions support your business needs first and foremost. We offer 20+ years of experience successfully managing client partnerships across B2B and B2C industries on a global scale.Working closely with your team, PFS customises our solutions to support each client’s requirements exactly, while providing flexibility to adjust and expand with your business over time.

Retail and Covid-19: 5 key delivery and returns talking points

With the shops that were temporarily shuttered due to the coronavirus all set to open up again over the coming weeks, albeit with stricter restrictions on visitor numbers and all sorts of health and safety features, how much share of their sales will online have taken?

Coronavirus impact: where will automation in retail be accelerated?

Some retailers are using automation in warehouses or delivery, but so many retailer processes – in stores, online, and throughout head offices – have the potential to be automated. For this week’s blog we wanted to assess what impact the coronavirus pandemic may have on retail’s relationship with automation.

The art of the virtual queue

Virtual queues are being implemented or considered in or outside shops, as retailers – from Asda to John Lewis – look to ensure they can exert some crowd control without turning away people approaching their doors showing a willingness to spend.

Retail and Covid-19: Packaging in a pandemic

Retailers, particularly premium and luxury brands, have realised the importance of the unboxing experience too. But increasingly, it appears, the environmental impact of packaging is playing a part in customer satisfaction in this space.

The Power of Online Reviews

IMRG’s Customer Week, in June, drew attention to many things – but one key message emanating from the commentary was the need for retailers to ensure the voice of the shopper is built into their operations.

Email marketing for goodness’ sake

Brands’ actions matter, and much of where customers will get a flavour of a brand’s thinking or attitude is through their email communications.

Is a click & collect Christmas on the cards?

Busy Christmas markets and shopping street scenes in December seem somewhat utopian, right now. With traffic restrictions in shops, and consumers are getting comfortable online, the certainty involved with scheduling a collection slot seems to make sense.

8 warehouse factors for retailers to think about

In short, fulfilment is in fashion. The back end is increasingly front and centre. And with online retail significantly up on last year, demand for warehousing space is growing, and retailers continue to prioritise DC planning.

Now for something a bit more personal…

We’ve done something slightly different with the blog this week in that we have identified five intriguing new examples of retail personalisation I’ve heard about during recent industry interviews and research.

Christmas ads: what makes a festive campaign fly?

The best ads of past years had good social media resonance, got families and work colleagues chatting, and told an engaging story. The question now is, what makes a good festive retail advert in 2020, in the midst of a global pandemic?

Digital fashion: will consumers really buy clothes for their virtual selves?

It may seem a wild concept for some demographics, but there are companies in the sector which see this as a real gamechanger. They believe shoppers will be asking retailers, “does this dress come in digital?” in the not-too-distant future.

Retail 2021: predictions for the year ahead

We’ve discussed with the IMRG membership some of the key issues facing retailers
in 2021, and how they might want to shape their thinking to adapt and be ready in what is widely expected to be a more digitally-influenced commerce environment.

Good living: how can home and garden retail maintain its momentum?

Where does the category go from here? How does it build on that momentum, can it maintain this strong performance, and what are the things it needs to consider and look out for in the months ahead?

Subscribing to a new way of retailing

Access to shops was heavily restricted last year due to coronavirus lockdown measures, and people spent more time at home, and as a result demand for regular to-your-door deliveries ramped up.

AND IT’S LIVE…streaming

AND IT’S LIVE…streaming By Ben Sillitoe Sky Sports football commentary may be in need of an injection of something new…

Multichannel retailers launching online marketplaces: what’s that all about?

Multichannel retailers launching online marketplaces: what’s that all about? By Ben Sillitoe Decathlon, John Lewis, Joules, and Next are among…

What are the online retail jobs that haven’t been created yet?

What are the online retail jobs that haven’t been created yet? By Ben Sillitoe Please forgive us a bit of…

What’s next for pandemic online retail start-ups?

What’s next for pandemic online retail start-ups? By Ben Sillitoe Online marketplace eBay reported in July that there was a…

How retailers can navigate the HGV driver shortage

By Ben Sillitoe The managing director of frozen food grocer Iceland claimed at the start of September that the UK…

When Will Retailer Discounting Campaigns Launch In 2021?

By Ben Sillitoe Hello peak trading, my old friend. It’s here to disrupt retail again. We’ve officially moved into golden…

M&A In eCommerce: What Next?

By Ben Sillitoe Online fashion houses, Asos and Boohoo, led much of the eCommerce merger and acquisition (M&A) activity earlier…

The Big Day: Black Friday Review 2021 Part 1

By Emily Black, Content Executive and Analyst at IMRG Black Friday has been a source of trepidation and anxiety…

Sales on Top of Sales: Black Friday Review 2021 Part 2

By Emily Black, Content Executive and Analyst at IMRG Last week, we looked at how online retail performed over…