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Return rate at highest for two years

Return rate at highest for two years

03/11/2016

The ‘percentage of units returned’ metric from the Quarterly Benchmark reached a two-year high in Q2 2016 (covering the period May to July – see note on quarters below) – so what’s going on here, are return rates increasing or was this a temporary blip?

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7 Ways To Improve Your Online Retail Returns

7 Ways To Improve Your Online Retail Returns

17/07/2017

A greater focus than ever is now being placed on providing a top-notch shopping journey for customers – with a visually-impactful website that’s able to offer a seamless and straightforward process to buy. But one piece of the jigsaw puzzle is still missing among many retailers’ offering – and that’s returns. This article will offer 7 ways to improve your online retail returns.

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Smart strategies to improve the returns experience for your shoppers

Smart strategies to improve the returns experience for your shoppers

13/12/2017

This article explains some of the strategies to mitigate the volume of online retail returns, cope with the costs, and to make the returns experience smoother for the retailer and the shopper.

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Better returns and in-transit info key to improving online delivery experiences

Better returns and in-transit info key to improving online delivery experiences

22/09/2017

An IMRG study of online retail delivery and consumer expectation, supported by BluJay, has emphasised the importance of a returns service that offers convenience, as well as access to better in-transit information about their order.

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Should retailers combat serial returning?

Should retailers combat serial returning?

26/02/2019

Should prolifically returning customers be limited? Should retailers charge for returns? Or is there some other way to address this new culture of returning? We approached our community for the expert insight.

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7 ways to gain from returns

7 ways to gain from returns

18/07/2019

Ah, returns. That necessary evil, woefully intrinsic to retail; that universal clamp on profits; that jester conjuring a devastating phantom economy each year. Except they’re not. Returns can not only be the safety net required for customer confidence, but also a brilliant litmus test of your buyers, as well as a rather efficient audience-broadener.

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What your shoppers want and expect from returns

What your shoppers want and expect from returns

31/01/2018

Just as your online shoppers have high expectations when it comes to the delivery of their order, the returns services you offer is equally important to building and retaining their loyalty, and encouraging their further online retail spend. In this article you’ll get the latest research on what different demographics want and expect from returns.

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How improved returns services can increase your customer’s loyalty

How improved returns services can increase your customer’s loyalty

14/02/2018

With the rise in competition and maturity of the online retail market, shoppers increasingly expect a generous returns policy, and online retailers are faced with margin-threatening costs and complexity. But you needn’t think of returns as a necessary evil. This article will explain how you can use returns as a driver of customer loyalty in online retail.

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Returns in online retail: How to use it as a differentiator in your offering

Returns in online retail: How to use it as a differentiator in your offering

27/02/2018

Customer returns pose a big problem for companies selling online. As ecommerce becomes almost universal, with 94% of shoppers choosing to buy online, ecommerce companies are under pressure to embrace customer returns and make them a true differentiator for their business. This article will explain how to differentiate your offering using the returns proposition.

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How to improve customer experience with better returns messaging

How to improve customer experience with better returns messaging

17/05/2018

For modern retailers, getting returns right can be a major challenge. From L.L. Bean’s policy change drama earlier this year to the ongoing debate about shopper preferences and the rise of ‘try before you buy’, there’s a lot of uncertainty over what to offer and how to make the experience as painless as possible. And it seems, no matter how much retailers try to keep pace with customer demand, it might not be enough. This article will explain how returns messaging improves customer experience.

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Why returns are key for sportswear brands

Why returns are key for sportswear brands

29/08/2018

International returns management solution, ReBOUND, have conducted a large amount of research into the returns space over the last 5 years to outline key shopper behaviour trends. Read on to discover the findings of their investigation.

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Why serial returners aren't as bad as they seem

Why serial returners aren't as bad as they seem

01/02/2019

Despite the media casting a dark shadow on people who return a lot of products, there is actually another side to a tale; one with a more positive aspect. Read on to find out why serial returns aren't as bad as they seem.

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IMRG Data Webinar - Structuring Delivery/Returns Propositions

IMRG Data Webinar - Structuring Delivery/Returns Propositions

2:00 PM on 09/07/2019

Join IMRG on our ‘Structuring Delivery / Returns Propositions’ webinar, supported by iForce and Wincanton, where we will share fresh insight from a number of IMRG data studies looking at how to structure your proposition for success.

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10 Tips For A Winning Returns Policy

10 Tips For A Winning Returns Policy

30/04/2015

Having a successful returns policy can act as a strategic tool to drive sales in your business. Following discussions and observations with retailers to see what a best-practice returns policy looks like, we have drawn up the following 10 top tips for a solid policy.

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Revising Returns: Reverse Psychology - How focusing on the returns process will help you sell more

Revising Returns: Reverse Psychology - How focusing on the returns process will help you sell more

08/07/2015

Consider this...If you risk opening the floodgates for more cross-border returns, will it actually boost sales in the first place?

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Changing consumer behaviour and thinning margins mean that a robust returns system is non-negotiable for retailers

Changing consumer behaviour and thinning margins mean that a robust returns system is non-negotiable for retailers

06/02/2014

Rapidly shifting customer behaviour, and increasing product lines, is further challenging retailers to respond to the growing volume and complexity of returns. Customers are now better informed and expect better service, both online and in-store.

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Facing Up To The Global eCommerce Returns Challenge

Facing Up To The Global eCommerce Returns Challenge

12/05/2014

The online retailing world as we know it is coming to an end. The age of eCommerce returns is dawning. It’s time for your company to evolve or get left behind.

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Member Content: Returns policy personalisation – why one size never fits all

Member Content: Returns policy personalisation – why one size never fits all

20/02/2017

Many of the retailers Clear Returns indexes have just had their highest returning season ever. This

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IMRG Clear Returns Quarterly Fashion Returns Review

IMRG Clear Returns Quarterly Fashion Returns Review

14/02/2014

The first IMRG Clear Returns Quarterly Fashion Returns Review enables the fashion sector to track a range of key return metrics, including average return rates and average days to return.

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Black Friday Returns

Black Friday Returns

23/11/2015

With Black Friday just around the corner, we have compiled a few suggestions on how the influx of unwanted returns could be optimised once the mayhem of Black Friday ensues.

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