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IMRG comment on potential government proposals for an online sales tax
03/03/2021
In response to the possible announcement of taxes on online sales and deliveries in Wednesday’s budget, Justin Opie, managing director, and Andy Mulcahy, strategy and insight director, IMRG, make the following comment.
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IMRG's Weekly Retail Data Show #46
2021-03-11 14:00:00
As we approach a full year of pandemic disruption, this webinar aims to give a full overview of online sales performance growth during February and a full review of how conversion rates have performed throughout the pandemic.
Consumer Home Delivery Review 2020/21
26/02/2021
This research provides a useful barometer of customer perception, but it is essential to understand that this does not necessarily correlate with actual behaviour. As we all know by now, what a consumer says they are going to do isn’t necessarily how they actually proceed in their actions. Read on for the full findings.
What is fashion retail’s recovery plan?
24/02/2021
Many retailers at Fashion Connect referenced the increased power of their digital offering compared to the start of last year, but shifting to digital alone wasn’t enough to spark a wide sales surge. With that in mind, we got IMRG solution provider members to advise what should go on fashion retail’s recovery plan, and here’s what they suggested…
IMRG Capgemini Sales Index - February 2021
Sales Index February 2021 (Reporting January 2021)
Optimising search on retail sites
22/02/2021
Using data and insight from the IMRG’s quarterly benchmarking, a customer survey and technical insight from our report supporters, Lucidworks, we will provide you with some action points that you can apply to your own web offering.
Returns in Focus – Directors’ Picnic
2021-03-24 15:30:00
This exclusive Directors Lunch networking event invites you to join 15-20 of your senior peers for the first reveal of IMRG’s latest study into Returns, examining the developing expectations of shoppers and increasing challenges for retailers to make returns work.
IMRG Virtual Roundtable - The impact of payment developments on customer experience
2021-03-23 11:00:00
This virtual networking event will put you in the room with 10-15 senior retailers, with IMRG leading the conversation and ensuring that you walk away prepared to deal with the upcoming payment developments impacting retailers.
Brexit ‘teething problems’ – your questions answered
2021-03-11 15:30:00
IMRG and special guests invite you to join an exclusive Director-level networking event, to discuss the issues you and your peers are facing regarding the ‘teething problems’ encountered as a result of the Brexit Deal.
IMRG Delivery Summit 2021
2021-04-21 09:30:00
As 2021 brings a new phase of the pandemic, expert speakers at the IMRG Delivery Summit assess the changes – both to volume and process – bought about by the twin disrupters of COVID and Brexit, to debate how operations are evolving in response to these challenges.
The 3 pillars of customer loyalty
16/02/2021
As the focus switches from unprecedented customer acquisition, to the task of customer retention, what are the key factors to consider? And how can traditional retailers take a leaf out of the new online pureplay customer retention guidebook?
IMRG Virtual Roundtable - What role can click and collect have now?
2021-03-09 11:00:00
Join our retail experts, alongside 15 – 20 of your senior eCommerce peers, for a virtual roundtable discussion around how click & collect has been affected by the pandemic, best approaches for reviving these delivery options, and how we can start using these to our advantage as we begin to emerge from the pandemic.
Member Content: eMmerced: presented by Kooomo - Launching a digital-first brand in a pandemic
In the first instalment of our brand new video interview series ‘eMmerced’, we&rsquo
Member Content: A Step by Step Guide for Trialling a D2C eCommerce Strategy
Our Step by step guide for trialling a D2C eCommerce strategy is live! A vital t
Retail and Brexit: the challenging first six weeks
12/02/2021
Clearly there are significant challenges as a result of Brexit, so we’ve gathered advice from IMRG’s service and solution provider members to help retailers at this time.
Direct To Consumer eCommerce: How to get started
08/02/2021
Sounds like an avenue you wish to explore but unsure if it’s the right move? You can easily add a D2C strategy to your offering and still maintain the sales channels you already have - luckily this can be done in a fast, affordable, and very successful way. Let’s discuss the initial checklist before converting your eCommerce strategy...
2021: the year retailers must take online gifting seriously
02/02/2021
There are countless annual gifting events each and every year including; Valentine’s Day, Easter, Mother’s Day, Father’s Day, Halloween, Diwali, Eid to name but a few – where slick gifting experiences could add value to purchases, lining vendor’s pockets and delighting recipients.
Five charts to sum up 2020 in online retail
01/02/2021
As we head into 2021 there are many lingering questions as to which of the changes enforced by the pandemic will continue long term. As these charts show, Covid-19 scattered established trend lines through peaks and troughs that could never have been foreseen in 2019.
Festive shopping in review: what did we learn from Christmas 2020?
27/01/2021
Pure-plays in the online fashion space showed there is still money to be made from clothing, accessories, and footwear if a suitably attractive offering can be implemented. Online as a whole, was a much bigger part of Christmas shopping. But, I guess, that came as a surprise to nobody, considering the current circumstances.
The Click & Collect Evolution In Retail
In this report, IMRG and Consignor discuss how click & collect has evolved since its inception at the turn of the century, what happened to it in this most exceptional of years, and what the future holds.
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