23 Sept 2026
Tech & AI 2026: The current impact on eCommerce and where it will advance
What’s the current impact of technology and AI on eCommerce? This report tells all, with insights from the UK’s eCommerce Association, IMRG, and industry experts Algolia, ASK BOSCO®, Base.Com, and ThoughtSpot.
Exclusive insights include:
- Site traffic attributed to AI assistants (Online Retail Index data)
- AI assistants Conversion Rate – Market average (Online Retail Index data)
- Retailers’ Perspectives on Tech & AI (Retailer survey, 2026)
- Most popular AI use cases
- AI staff training – are companies embracing this?
- Where has AI delivered the best ROI?
- A two-year trajectory for AI
- The metric AI is most likely to improve within two years
- How AI could be set to change the online shopping journey
- The AI development set to have the biggest impact on eCommerce
- eCommerce roles that are most and least impacted by AI
- Which retailers will get the most value from AI?
- Advice for the next 2 years from Algolia, ASK BOSCO®, Base.Com, and ThoughtSpot
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