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Study_The State of Shipping in Commerce 2016_UK_2016

We commissioned Research Now to conduct a global survey into the expectations of today’s consumers and the capability to meet those expectations by today’s retailers.

The Research surveyed 4000 Consumers and 800 Retailers in Australia, France, United Kingdom and the United States (1001 Consumers, 208 Retailers in the UK).

The Research explores consumers expectations - what they want now, what they want in the future and importantly what they are willing to pay for in the UK Market. The findings are then mapped to UK retailer’s ability to connect with carriers, automate the shipping and fulfilment process, operate in the omnichannel and more.

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