Supported by Gophr

Much has been written about the changing face of retail forced on the industry by recent events.

Accepting that online is now ingrained into the purchase path of even more of our customers, what else came out of the lockdown that merchants should be aware of?

This report will take a look at a specific area of the retailer’s proposition, the delivery promise. More specifically, reviewing IMRG data, customer surveys and insight from the reports’ supporter, Gophr, we will be provide a range of actions that merchants can take to meet customer’s changing requirements around speed of delivery.

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