Omnichannel Retail Experience & Digital Transformation


The ‘omni’ in ‘omnichannel’ encompasses an ever-growing reality of diversifying touchpoints with customers, driven by the digital revolution. Empowered with an abundance of digital technologies at their fingertips, customers today expect personalized and consistent retail experiences across different touchpoints.

An omnichannel customer experience differentiates brands and businesses from their competition. In fact according to the Aberdeen Group, companies with extremely strong omnichannel customer engagement retain on average 89% of their customers, compared to 33% for companies with weak omnichannel customer engagement. To move ahead of the competition, retailers need to future-proof their omnichannel strategies by harnessing the power of digital to transition their customer experience into the future.

Our groundbreaking Omnichannel Retail Experience & Digital Transformation conference has gathered an expert panel of speakers to share true-and-tried methods and cutting-edge insights to build seamless and consistent cross-channel brand experiences, as well as to reinvent your digital strategies and customer journey. They will show you what best practice looks like both now and in the future, whilst capitalizing on omnichannel successes of some of the Europe’s most high profile retailers and global brands.

With prominent players from the full value chain under one roof in vibrant London, this is your perfect platform to convene and discuss forward-looking strategies and solutions to accelerate your digital transformation and advance your omnichannel customer engagement, to thrive above customer expectations and maximize your market share.

Open your eyes to a world of possibilities this October. We look forward to welcoming you! More details here

Who Should Attend?

This conference is designed to provide retailers with key learnings around omnichannel retailing. If your role or responsibility falls into one of the below, you will benefit from attending our forum.

  • Marketing Manager / Directors
  • eCommerce Managers / Directors 
  • Trading Manager / Omni-Channel 

This event is open to all IMRG retailer members. Clariden Global is pleased to extend up to 30% discount off the regular delegate fee — a 10% discount on top of the super-early bird rate — exclusively for IMRG member who sign up by 25 July 2016. Please use discount code IMRGOFF in your registration form!

Where Is It?

Hilton London

Marsh Wall, London E14 9SH

Event Date 17th Oct 2016 to 18th Oct 2016
Event Time 09:00 to 17:00
Location Hilton London, Canary Wharf