IMRG Previous Events
IMRG host a busy programme of events throughout the year, from one-day conferences for hundreds of attendees to focused seminars and retailer-only roundtables.
IMRG's Weekly Retail Data Show – Is shopper spend shifting as we ease out of lockdown?
2020-07-16 14:00:00
Register for this Weekly Retail Data Show and you’ll also gain the insight needed to cope with the changes in demand and shifts in consumer behaviour as we enter a new phase of the extraordinary circumstances we’re all facing.
IMRG's Weekly Retail Data Show – Customer Retention during and after lockdown
2020-07-23 14:00:00
From revised payment and delivery options, to innovative loyalty schemes; online retail may just have changed forever. Andy, Matt and guests will shine a light on how true that might be in this edition of their Weekly Retail Data Show.
IMRG Virtual Roundtable: Maintaining Marketing Effectiveness During Crisis Periods
2020-07-21 11:00:00
This virtual roundtable will spark discussions and ideas around it’s attendees organisations, and how they’ve had to adapt their marketing strategies as a result of the pandemic.
IMRG's Weekly Retail Data Show – Delivery propositions: Adapting to a new reality for e-retail
2020-07-09 14:00:00
While customer demand still exists, the socially distanced world of Covid-19 has meant brands have to step up and facilitate this new reality – but how has delivery coped, and which propositions have coped the best?
eCommerce Awards 2020 (IMRG Supported Event)
2020-07-27 01:00:00
The event is open to online retailers, relevant agencies, marketers and any company with a website and online presence. So, if you are a retailer or an online company, shout about your achievements and ensure you reap the rewards from the PR and sales uplift that comes hand in hand as a result of a successful entry or two.
IMRG Data Webinar - A review of 2019 Black Friday and Christmas trading
2020-01-28 14:00:00
Join IMRG and Global-e as we review 2019 Black Friday and Christmas trading, both domestically and cross-border.
IMRG Data Webinar - What to do now about secure customer authentication (SCA)
2020-01-22 14:00:00
Join IMRG and J.P. Morgan as we look at what retailers should look to put in place to ensure they don’t fall foul of the authorities and what impact the new secure customer authentication requirements have on any work retailers undertake on the checkout from now on.
IMRG Data Webinar - What happened during Black Friday this year?
2019-12-18 14:00:00
Last week we hosted our annual Black Friday Reveal event, where we shared insights from our extensive tracking from that period this year. If you missed it, join IMRG and Trustpilot this Wednesday 18th December at 2pm to learn the key Black Friday insights from the 2019 discounting event.
IMRG Data Webinar - 10 things to look out for in 2020
2019-12-10 14:00:00
Join IMRG and J.P. Morgan as we look at some of the trends in propositions, as well as key innovations and regulatory requirements that may come to define retail over the coming year.
Get Ready for PSD2 with LiveArea (IMRG Supported Event)
2019-11-21 15:00:00
Join LiveArea’s 30-minute webinar on 21 November 2019 | 15:00 GMT | 10:00 EST to understand the requirements for a successful PSD2 migration plan along with timeframes and all the steps you need to act.
TDC Global - The Delivery Conference 2020 (IMRG Supported Event)
2020-02-04 07:30:00
Taking place at the Royal Lancaster London on Tuesday 4th February 2020, TDC Global is the post-peak gathering of the ecommerce community, bringing together 1300+ attendees – 70% of which are from leading retailers and brands.
2019-12-12 14:00:00
On 12th December, less than two weeks after the Black Friday weekend draws to a close, IMRG will be taking over the Cubic Theatre at the London Transport Museum to showcase the first public reveal of our expansive Black Friday analysis.
IMRG Data Webinar - Which retailer types are set to do best over Black Friday?
2019-10-15 14:00:00
Join IMRG and Conversant as we delve into detail on which categories have been recording solid growth and which are struggling as we enter into the most important time of the year.
IMRG Data Breakfast - How to secure your share of sales over Black Friday 2019
2019-10-24 08:00:00
Join IMRG at this Data Breakfast as we delve into detail on which categories have been recording solid growth in 2019 so far, which are struggling, what we expect to happen and how to capitalise on the opportunity peak represents for retailers as we enter into the most important time of the year.
IMRG Data Webinar - How should you adapt your proposition for Black Friday?
2019-10-09 14:00:00
Join IMRG, Criteo and eShopWorld as we review retailer campaigns to see how they targeted customers, what approaches they took and how they communicated this information.
IMRG Data Webinar - What do shoppers want from online delivery in 2020?
2019-10-02 14:00:00
Join IMRG and GFS as we reveal some of the key findings from IMRG's annual consumer home delivery review – now in its 11th year, providing a full trend line across a long period tracking shifting shopper attitudes toward delivery.
IMRG Data Webinar - 10 things that make customers smile (and buy) more
2019-09-27 14:00:00
Join IMRG and Magento as we look at some of the fundamentals of what constitutes a good site experience for customers – and quantify how some of those elements can influence conversion.
Email Personalisation Masterclass - Bluecore (IMRG Supported Event)
2019-10-01 08:30:00
Learn about the revolution of email personalisation for retail.
Top Tips for Managing Last Mile Delivery at Peak - Honeywell Webinar (IMRG Supported Event)
2019-09-18 12:00:00
Peak is always a demanding time - greater volumes, greater customer expectations and increased price pressure are just some of the key challenges that it brings. Register now and learn how to get the peak in your performance.
IMRG Data Breakfast - Planning for Black Friday 2019
2019-10-08 08:00:00
Join IMRG at our Black Friday 2019 Planning Data Breakfast where we will dig into the detail of the vast range of data and insight we compile on this important phase of retail trading.
IMRG Data Webinar - The 12 different types of search query
2019-08-28 14:00:00
Join IMRG and Lucidworks where we’ll be identifying the 12 different types of search query that customers use – also looking at how customers behave when using search, their conversion and what happens when they receive either no results, or inaccurate ones.
2019-09-25 09:00:00
Drop across to stand L40 at eCommerce Expo for exclusive insight
IMRG Data Breakfast - Structuring your delivery proposition for conversion and loyalty
2019-09-17 08:00:00
Join IMRG and GFS as we cross-reference two distinct datasets – a brand new survey of customers telling us what they want, plus hard data showing how they actually behave on retail sites – to help us decide which delivery options you should offer and how.
IMRG Data Webinar - The role of customer service in providing seamless brand experiences
2019-09-20 14:00:00
Join IMRG and Zendesk for this webinar sharing insight from a new joint report exploring some of the challenges that retailers face, the customer expectations that drive them and scenarios that will help to bridge the gap between customer expectation and brand promise.
Avalara's eCommerce Expo After-Party (IMRG Supported Event)
2019-09-25 18:00:00
Avalara invites you to join their eCommerce Expo after-party on the Thames. The event will take place on the evening of the 25th September, following the first day of the show.
MagentoLive (IMRG Supported Event)
2019-10-22 09:00:00
MagentoLive Europe will attract the biggest innovators in eCommerce. Come and network with leading merchants, partners, and developers, and join industry leaders in live keynote sessions, merchant panels, and workshops.
Evolving with B2BCX - Magento Webinar (IMRG Supported Event)
2019-07-31 10:00:00
Join Magento in their webinar to discover how to overcome challenges of delivering B2B growth through customer experience improvements, with learnings from a European World Business Research study.
IMRG Data Webinar - Checking Out the Checkout
2019-08-07 14:00:00
Join IMRG, Elavon and Mastercard as we delve into the results of our study and reveal those checkout pages which see a high conversion rate, time and time again.
IMRG Data Webinar - What Customers Tell Us They Want
2019-07-31 14:00:00
Join IMRG and Zendesk as we analyse our extensive customer feedback datasets to analyse how you should evolve areas of your proposition.
Honeywell's Vision for Connected In-Store Retail (IMRG Supported Event)
2019-07-10 15:00:00
Join Honeywell on Wednesday July 10 as their in-store retail industry experts and leaders present their vision for Connected In-Store Retail.
IMRG Customer Connect Conference
2019-06-26 08:00:00
Get the lastest retail trends and data at the IMRG Customer Connect which focuses 100% on the customer...
IMRG Data Webinar - 2019 Optimisation: What have we learnt so far?
2019-07-24 14:00:00
Join IMRG and SAS for this Data Webinar, where we’ll be homing in on those metrics which not only define the state of play of UK ecommerce, but also those which provide the most actionable information for retailers to take away and study alongside their online retail strategies.
IMRG Data Webinar - Structuring Delivery/Returns Propositions
2019-07-09 14:00:00
Join IMRG on our ‘Structuring Delivery / Returns Propositions’ webinar, supported by iForce and Wincanton, where we will share fresh insight from a number of IMRG data studies looking at how to structure your proposition for success.
IMRG Data Webinar - Navigation Bar vs Search Bar
2019-07-03 14:00:00
Join IMRG, Maginus, and Apptus in our Data Webinar and learn which methods of searching are most likely to lead to a conversion.
IMRG Data Breakfast - Site Optimisation
2019-07-10 08:00:00
Join IMRG as we home in on those metrics which not only define the state of play of UK ecommerce, but also those which provide the most actionable information for retailers to take away and study alongside their online retail strategies.
IMRG Data Breakfast - Checkout Optimisation Rerun
2019-07-23 08:00:00
Join IMRG as we delve into the results of our study and reveal those checkout pages which see a high conversion rate, time and time again.
2019-09-25 09:00:00
Join IMRG and 15,000 other delegates at the UK's dedicated ecommerce show.
2019-06-13 16:00:00
Join LiveArea and Fluent Commerce for a 30-minute webinar, and discover how to optimise your selling journey to enhance customer experience whilst reducing your business costs.
2019-05-22 08:00:00
The IMRG Delivery Summit provides retailers with data-led, actionable insight onto how delivery and returns propositions can be used to grow sales and improve online performance.
IMRG Data Breakfast - Checkout Optimisation
2019-06-20 08:00:00
Join IMRG as we delve into the results of our study and reveal those checkout pages which see a high conversion rate, time and time again.
IMRG Data Webinar - Optimising the Checkout
2019-06-11 14:00:00
Join IMRG and Loqate, a GBG solution, as we pinpoint which areas of the checkout retailers should optimise to increase conversion rates.
2019-09-25 09:00:00
Do you think your company is worthy of an award this year?
IMRG Data Breakfast - Optimising Customer Journeys
2019-06-06 08:00:00
Join IMRG and Proximis at our Optimising Customer Journeys Data Breakfast where we will share the results of our updated study in this area, analysing participant performance from various datasets that we track – identifying the common points between retailers who have the highest rates of performance at various stages, and those with the lowest.
Crack the US eCommerce Market - GFS Masterclass (IMRG Supported Event)
2019-05-23 09:00:00
Find out how you can crack into the USA eCommerce market and build your strategy for success.
IMRG Data Webinar - Planning for Black Friday 2019
2019-06-05 14:00:00
Join IMRG as we examine what retailers can do to plan for a strong Black Friday period in 2019.
Next Generation Email for Modern Retail Marketers - Bluecore Breakfast (IMRG Supported Event)
2019-05-23 08:30:00
Learn about the revolution of email personalisation for retail.
IMRG Data Breakfast - Site Navigation and Optimisation
2019-05-29 08:00:00
Join IMRG at our Site Navigation Data Breakfast where we will share the results of our updated study in this area, analysing participant performance from various datasets that we track – identifying the common points between retailers who have the highest rates of performance at various stages, and those with the lowest.
IMRG Data Webinar – Customer Funnel Stages 3 & 4
2019-05-16 14:00:00
Join IMRG and Summit as we pinpoint which areas of their websites retailers should optimise to increase conversion rates.
Winning eCommerce Strategies - Kooomo Webinar (IMRG Supported Event)
2019-05-03 10:00:00
Unlock lost revenue with the power of personalisation.
IMRG Data Webinar – How can purchase journeys be optimised to inspire shopper confidence?
2019-05-09 14:00:00
Join IMRG and Trustpilot as we look at various stages of the customer journey, with elements taken from multiple IMRG Data Studies, where we have found slight variations in how information is presented can influence greater conversion.
Customer Loyalty in the Era of eCommerce - Riskified Webinar (IMRG Supported Event)
2019-05-07 14:00:00
How can you keep shoppers coming back to your store?
2019-09-19 08:00:00
The IMRG Data Summit gives attendees unparalleled insight into our wealth of unique datasets, as we interrogate a range of them to examine and debate the latest trends and developments we are tracking – and help ensure you are best positioned to make the most of the opportunities they throw up and improve your performance.
IMRG Data Webinar – Building a Checklist to Cover all Brexit Scenarios
2019-04-25 14:00:00
Join IMRG and GFS in a follow up to our recent Data Breakfast debate, as we consider what contingencies you should be putting in place, so you can both protect existing EU revenues and ensure continuity of trade as well as open the gateway to international ecommerce growth – at the same time.
The New World of Retail - IBM Webinar (IMRG Supported Event)
2019-04-11 13:00:00
What are the new expectations and how to match them?
IMRG Data Breakfast - The Complete Customer Funnel
2019-05-02 08:00:00
Join IMRG and Zendesk at our Complete Customer Funnel Data Breakfast, where we'll delve into all stages of the online purchasing process based on our updated study.
IMRG Data Webinar – Customer Acquisition and Retention
2019-04-10 14:00:00
Join IMRG and iAdvize in our Data Webinar and learn about the latest data we’re tracking relevant to customer engagement.
IMRG Data Webinar – Customer Funnel Stages 1 & 2
2019-04-17 14:00:00
Join IMRG, Exponea, and Brightcove as we pinpoint which areas of their websites retailers should optimise to increase conversion rates.
Retail Without Borders (IMRG Supported Event)
2019-03-14 09:30:00
Want to network with the world’s leading Marketplaces?
IMRG Data Breakfast - Brexit: Planning the next phase for online retailers
2019-03-28 08:00:00
Join IMRG and GFS on the day before the scheduled date for Brexit as we consider what happens from this point on, and what you should be considering to mitigate Brexit risk and open the gateway to global ecommerce opportunity – at the same time.
IMRG Data Webinar – Which Sectors Are Driving Growth?
2019-03-26 10:00:00
Join IMRG and Omnia as we give an overview of the latest sales growth trends, which are informed by more than 210 leading UK retailers.
Omni-Channel Order Management Workshop (IMRG Supported)
2019-02-27 15:00:00
Learn how AI can help their business drive differentiation and lower costs in the omni-channel world...
IMRG Data Webinar: Online Retail Performance February 2019
2019-02-28 10:00:00
February is a typically cold month in the UK (the close of which saw last year’s wintry Beast from the East), and this can impact shopper behaviour.
TDC Global - The Delivery Conference 2019 (IMRG Supported Event)
2019-02-26 09:00:00
Get informed and inspired by thought-provoking keynote addresses and presentations from some of the most influential brands and retailers in eCommerce Delivery.
Shoptalk 2019 (IMRG Supported Event)
2019-03-03 09:00:00
Shoptalk is where the entire retail ecosystem comes together to create the future of retail based on the latest trends, technologies and business models, including changes in consumer expectations.
2019-02-20 09:00:00
The first IMRG conference of 2019 looking at the challenges and opportunities faced by fashion retailers, the future of the high street, the growing pressure of cross-border sales and how customer data links it all together.
IMRG Data Webinar – Multichannel vs Online-Only Performance
2019-03-07 10:00:00
Join IMRG and Proximis as we discuss the differences between multichannel and online-only retailer propositions, with data informed by more than 210 leading retailers.
IMRG Data Breakfast - Customer Funnel 2019
2019-04-09 08:00:00
Join IMRG at our Customer Funnel 2019 Data Breakfast, where we'll reveal our latest data on how customers move through the online purchasing process from a recent study we conducted.
IMRG Members-Only Webinar – 2018 Online Retail Performance by Sector
2019-02-12 14:00:00
While 2018 was a year of two distinct halves for online retail as a whole – featuring a strong first half, then tough second half...
IMRG Data Breakfast - The Customer funnel
2019-02-07 08:30:00
What are the factors that retailers can optimise, at each stage of the customer funnel, to help improve the percentage of visitors who make it all the way through to full conversion?
IMRG Members-Only Webinar – Online Retail Performance February 2019
2019-02-26 10:00:00
Join IMRG as we interrogate our sales index, which is informed by more than 210 leading retailers. By looking at the sector movements of the month, we will also be giving some estimation of how March will play out.
IMRG Legal Forum - Online dispute resolution
2019-02-27 09:00:00
How much are you spending on processing consumer complaints and claims? What is the external and internal spend on dispute resolution?
2019-01-31 14:00:00
Delivery can be an important factor in a customer’s purchasing decision. Every year IMRG run a survey of shoppers to understand their perceptions of it; this edition is the 10th year...
2019-01-30 09:00:00
Almost 9 months on, Ashfords will give an update on how things have gone since GDPR came into force...
IMRG Data Webinar – Online Retail Performance Peak Period 2018
2019-01-24 14:00:00
Black Friday was underwhelming in terms of online retail sales revenue growth in 2018 – up 7.3%, though well below forecast...
IMRG Data Breakfast - Shaping the delivery proposition
2019-01-24 08:30:00
2018 proved to be a tumultuous year for retailers, with so many factors exerting pressure on margins and profitability. Retailers increasingly need to find ways to optimise operations and reduce some of the costs associated...
IMRG Members-Only Webinar – Online retail performance peak period 2018
2019-01-23 14:00:00
Black Friday was underwhelming in terms of online retail sales revenue growth in 2018 – up 7.3%, though well below forecast...
IMRG Data Breakfast - The Christmas Trading Review
2019-01-22 08:30:00
Join IMRG at our Christmas Trading Review Data Breakfast to get the first opportunity to hear our latest thinking about what happened over Christmas,
NRF 2019: Retail’s Big Show (IMRG Supported)
2019-01-13 08:00:00
It’s not a conference. It’s a community filled with the largest global audience and exhibitor base that could only come from NRF...
IMRG Data Breakfast - Black Friday 2018 Review
2018-12-13 08:00:00
Join IMRG at our Black Friday Review Data Breakfast to get the first opportunity to hear our latest thinking about what happened.
Webinar: How to Improve Your Marketing with Pricing Insights
2018-12-12 12:00:00
Pricing insights are the key to making a chaotic retail market manageable, especially when it comes to optimizing your marketing bids.
IMRG Membership Christmas Drinks
2018-12-06 15:30:00
Our annual Christmas drinks held in central London. Our way of saying thanks to the membership.
IMRG Lunch - Black Friday review 2018
2018-12-05 12:00:00
At this event, we will be revealing the results of the daily benchmark tracker that we run over Black Friday week – debating trends in the data and much more..
2018-05-23 09:00:00
Launching for 2018, IMRG's new logistic summit.
IMRG Data Breakfast - Site Navigation
2018-10-30 08:00:00
Join us and guests our Site Navigation Data Breakfast where we will share the results of an IMRG study analysing participant performance from various datasets that we track
IMRG Data Breakfast - Multichannel and online-only performance review
2018-10-25 08:30:00
So what are the factors influencing the gaps in performance betweem multichannel and online only retailers and what can it teach you about how to adapt your own proposition?
Opticon Europe 2018 (IMRG Supported Event)
2018-10-16 09:30:00
Bringing together organizations who are reimagining the digital world around us, Opticon creates opportunities to learn from and network with practitioners and leaders in digital experimentation.
IMRG Data Breakfast - Christmas performance review
2018-10-10 08:30:00
Join IMRG at our Christmas Performance Review Data Breakfast where we will present on all the data that we tracked over Black Friday and Christmas last year to reveal insights and help us to understand what is likely to happen in 2018.
eCommerce Awards for Excellence 2018 (IMRG Supported)
2018-09-26 18:00:00
Now in their 10th year, the eCommerce Awards has consistently broken new ground in highlighting some of the very best online retailers, online companies, agencies, innovations, products and campaigns the eCommerce industry has to offer.
2018-09-26 09:00:00
Taking place 26- 27 September at Olympia London, Technology for Marketing 2018 is an unmissable event where thousands of marketing professionals come together.
2018-09-26 09:00:00
Taking place 26- 27 September at Olympia London, eCommerce Expo is an unmissable event where thousands of ecommerce professionals come together.
IMRG and SAP Customer Experience Zone
2018-09-26 09:00:00
Exclusive to eCommerce Expo, IMRG and SAP Customer Experience bring you our unique insight around commerical data, in a series of 3 workshops..
2018-09-20 09:15:00
The IMRG Data Summit gives attendees unparalleled insight into our wealth of unique datasets, as we interrogate a range of them to examine and debate the latest trends and developments we are tracking – and help ensure you are best positioned to make the most of the opportunities they throw up and improve your performance.
Customer Retention and Acquisition Strategies Data Breakfast
2018-09-13 08:30:00
Join our Customer Retention and Acquisition Strategies Data Breakfast where we will share the results of a study analysing participant performance from the datasets that we track – identifying the common points between retailers who have the highest rates of performance in acquiring and retaining customers, and those with the lowest.
Barclaycard everywoman in Retail Awards
2018-09-13 18:00:00
The Awards will increase awareness of the diverse range of opportunities for women in retail, by shining the spotlight on role models and inspiring more women to consider a career in retail. This year’s awards programme draws on the theme “Reimagining Retail”, and will focus on how innovation and technology are revolutionising the retail landscape.
IMRG Data Breakfast - Multichannel and online-only propositions
2018-09-11 08:30:00
There are a few notable and consistent differences between performance for multichannel and online-only retailers. For online-only retailers, conversion rates are almost double that of the multichannel ones, but the average basket value is also far lower.
IMRG Fashion Connect Conference 2018
2018-02-21 09:30:00
The first IMRG conference of 2018 looking at the online offline mix, different fashion tiers and how they operate, and how data links it all together.
IMRG Data Breakfast - Optimising the Mobile Experience
2018-06-28 08:30:00
Understanding modern customer journeys can be highly complex – with shoppers arriving via multiple devices, channels and networks. Once they arrive on a retail site, their behaviour can also seem somewhat erratic – bouncing off and dropping out at crucial stages of their journey.
IMRG Customer Connect Conference 2018
2018-06-14 09:30:00
Get the lastest retail trends and data at the IMRG Customer Connect which is the first conference we have ever run that is 100% focused on the customer.
LiveArea: Webinar - Customer Experience
2018-05-17 14:00:00
Learn how to make customer experience central to your digital strategy.
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